Windows 7 Build 7601 "This Copy of Windows is Not Geniune" Error

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  1. Posts : 17
    Windows 7 Professional 64 bit
       #1

    Windows 7 Build 7601 "This Copy of Windows is Not Geniune" Error


    This started to occur today for the first time. Can you help me diagnose and eliminate it?
    I haven't run any registry cleanups or installed any new programs outside of windows updates for the last several weeks.

    Running Windows 7 Pro 64 bit which was acquired from a neighbor who works for Microsoft here in WA so I know it is genuine. Haven't had a single issue with activation or recognition of it as genuine software until today.

    The web test fails and directs me to a page to buy new windows software. Thanks, but no thanks.

    Please help?

    Adam

    Code:
     
    Results of my MGADiag
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0x8007041d
    Windows Product Key: *****-*****-G7KQH-TGHXM-7VPM3
    Windows Product Key Hash: Tf7hfKdz0cSFtzYNQKXSpwiQLHA=
    Windows Product ID: 00371-177-4443132-85742
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BC7E392A-1B03-4B70-917B-D3F3719FBF91}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BC7E392A-1B03-4B70-917B-D3F3719FBF91}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7VPM3</PKey><PID>00371-177-4443132-85742</PID><PIDType>5</PIDType><SID>S-1-5-21-808344236-533275635-2000723624</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7514</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.1</Version><SMBIOSVersion major="2" minor="5"/><Date>20080528000000.000000+000</Date></BIOS><HWID>7D373B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>7514MS</OEMID><OEMTableID>A7514200</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>433658FB0019771</Val><Hash>XeKHqSQECPboiQSYscryrlPdDsk=</Hash><Pid>81599-952-0393526-65148</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007041D' to display the error text.
    Error: 0x8007041D 
     
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 10:18:2012 15:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc
     
     
    HWID Data-->
    HWID Hash Current: NgAAAAEABgABAAEAAAACAAAAAQABAAEAonbyqfYYws6ENCwSCIXOJka8bJJSZGI9TLJ+giqF
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 7514MS A7514200
    FACP 7514MS A7514200
    HPET 7514MS OEMHPET 
    MCFG 7514MS OEMMCFG 
    SLIC 7514MS A7514200
    OEMB 7514MS A7514200
    SSDT DpgPmm CpuPm
     
     
    Results of ChkDsk
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
     
    C:\>chkdsk c:
    The type of the file system is NTFS.
     
    WARNING! F parameter not specified.
    Running CHKDSK in read-only mode.
     
    CHKDSK is verifying files (stage 1 of 3)...
    243200 file records processed.
    File verification completed.
    597 large file records processed.
    0 bad file records processed.
    2 EA records processed.
    44 reparse records processed.
    CHKDSK is verifying indexes (stage 2 of 3)...
    313966 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered.
    CHKDSK is verifying security descriptors (stage 3 of 3)...
    243200 file SDs/SIDs processed.
    Security descriptor verification completed.
    35384 data files processed.
    CHKDSK is verifying Usn Journal...
    33698360 USN bytes processed.
    Usn Journal verification completed.
    Windows has checked the file system and found no problems.
     
    244196000 KB total disk space.
    110486904 KB in 151581 files.
    88608 KB in 35385 indexes.
    0 KB in bad sectors.
    350716 KB in use by the system.
    65536 KB occupied by the log file.
    133269772 KB available on disk.
     
    4096 bytes in each allocation unit.
    61049000 total allocation units on disk.
    33317443 allocation units available on disk.
    Last edited by Brink; 18 Oct 2012 at 20:44. Reason: code box
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    Something appears to be interfering with the ability of the Software Portection Service (or a related service) to start on demand.


    Please open an Elevated (Administrator) Command Prompt window and use the following commands....

    net start sppsvc
    sc qc sppsvc
    sc queryex sppsvc
    sc qprivs sppsvc
    sc qsidtype sppsvc
    sc sdshow sppsvc

    Copy and paste the output to your reply

    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer


  3. Posts : 17
    Windows 7 Professional 64 bit
    Thread Starter
       #3

    Noel

    Here's what I got back from the commands:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service was started successfully.


    C:\>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
    TYPE : 10 WIN32_OWN_PROCESS
    START_TYPE : 2 AUTO_START (DELAYED)
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Software Protection
    DEPENDENCIES : RpcSs
    SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\>sc queryex sppsvc

    SERVICE_NAME: sppsvc
    TYPE : 10 WIN32_OWN_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 4080
    FLAGS :

    C:\>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    PRIVILEGES : SeAuditPrivilege
    : SeChangeNotifyPrivilege
    : SeCreateGlobalPrivilege
    : SeImpersonatePrivilege

    C:\>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE: UNRESTRICTED

    C:\>sc sdshow sppsvc

    DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)SAU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\>
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    OK - so it looks as if the problem is not with the SPPSVC.
    let's check some of the other critical services.
    open an Elevated Command Prompt window, and run the following commands - post anything that doesn't start.

    NET START SPPUINOTIFY
    NET START WUAUSERV
    NET START BITS
    NET START SPLDR
    NET START BFE
    NET START TRUSTEDINSTALLER
      My Computer


  5. Posts : 17
    Windows 7 Professional 64 bit
    Thread Starter
       #5

    Here is the latest - it looks like the only one that wouldn't start was the first one.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\>net start sppuinotify
    The SPP Notification Service service is starting.
    The SPP Notification Service service could not be started.

    The service did not report an error.

    More help is available by typing NET HELPMSG 3534.


    C:\>net start wuauserv
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\>net start bits
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\>net start spldr
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\>net start bfe
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\>net start trustedinstaller
    The Windows Modules Installer service is starting.
    The Windows Modules Installer service was started successfully.


    C:\>
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #6

    The SPPUINotify service is misbehaving - let's see if the service it depends on is started....

    run the followng commands from an Elevated Command prompt.

    NET START EVENTSYSTEM
    SC QC EVENTSYSTEM
    SC QUERYEX EVENTSYSTEM

    If that's started, OK then we'll have to hunt-and-peck
      My Computer


  7. Posts : 17
    Windows 7 Professional 64 bit
    Thread Starter
       #7

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\>net start eventsystem
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\>sc qc eventsystem
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: eventsystem
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : COM+ Event System
    DEPENDENCIES : rpcss
    SERVICE_START_NAME : NT AUTHORITY\LocalService

    C:\>sc queryex eventsystem

    SERVICE_NAME: eventsystem
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    PID : 1088
    FLAGS :

    C:\>
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    OK - lets get the detail on the SPPUINotify service, then....
    run the following command in an Eleveated command prompt, and post the results.

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Services\SPPUINotify /S
    ICACLS C:\Windows\System32\sppuinotify.* /T
    DIR C:\Windows\sppuinotify.* /S

    (the last two commands may be a little slow - wait for the return of the prompt)
    Last edited by NoelDP; 20 Oct 2012 at 12:06. Reason: correct switch for ICACLS
      My Computer


  9. Posts : 17
    Windows 7 Professional 64 bit
    Thread Starter
       #9

    Below is the response. I also got an error popup saying i had a corruption in a file while running the last command. I tried to click on it for more details or to copy the error message and it just disappeared.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\>reg query hklm\system\currentcontrolset\services\sppuinotify /s

    HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sppuinotify
    DisplayName REG_SZ @%SystemRoot%\system32\sppuinotify.dll,-103
    ImagePath REG_EXPAND_SZ %SystemRoot%\system32\svchost.exe -k LocalServ
    ice
    Description REG_SZ @%SystemRoot%\system32\sppuinotify.dll,-102
    ObjectName REG_SZ NT AUTHORITY\LocalService
    ErrorControl REG_DWORD 0x1
    Start REG_DWORD 0x3
    Type REG_DWORD 0x20
    DependOnService REG_MULTI_SZ EventSystem
    ServiceSidType REG_DWORD 0x1
    RequiredPrivileges REG_MULTI_SZ SeChangeNotifyPrivilege\0SeImpersonate
    Privilege
    FailureActions REG_BINARY 80510100000000000000000003000000140000000100
    0000E093040001000000E09304000000000000000000

    HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sppuinotify\Parameters
    ServiceDll REG_EXPAND_SZ %SystemRoot%\system32\sppuinotify.dll
    ServiceDllUnloadOnStop REG_DWORD 0x1

    HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sppuinotify\Security
    Security REG_BINARY 01001480C8000000D4000000140000003000000002001C0001
    00000002801400FF010F00010100000000000100000000020098000600000000001400FD01020001
    010000000000051200000000002800FD010200010600000000000550000000F05B5807C3438C9AC7
    8A72DD8F8CB4DF4447E7F800001800FF010F0001020000000000052000000020020000000014008D
    010200010100000000000504000000000014008D0102000101000000000005060000000000140000
    01000001010000000000050B000000010100000000000512000000010100000000000512000000


    C:\>icacls c:\windows\system32\sppuinotify.* /t
    c:\windows\system32\sppuinotify.dll NT SERVICE\TrustedInstallerF)
    BUILTIN\AdministratorsRX)
    NT AUTHORITY\SYSTEMRX)
    BUILTIN\UsersRX)

    c:\windows\system32\en-US\sppuinotify.dll.mui NT SERVICE\TrustedInstallerF)
    BUILTIN\AdministratorsRX)
    NT AUTHORITY\SYSTEMRX)
    BUILTIN\UsersRX)

    c:\windows\system32\LogFiles\WMI\RtBackup\sppuinotify.*: Access is denied.
    Successfully processed 2 files; Failed processing 1 files

    C:\>dir c:\windows\sppuinotify.* /s
    Volume in drive C has no label.
    Volume Serial Number is 06DA-AB8F

    Directory of c:\windows\System32

    07/13/2009 06:41 PM 65,536 sppuinotify.dll
    1 File(s) 65,536 bytes

    Directory of c:\windows\System32\en-US

    07/13/2009 07:29 PM 3,072 sppuinotify.dll.mui
    1 File(s) 3,072 bytes

    Directory of c:\windows\winsxs\amd64_microsoft-windows-s..ty-spp-ux.resources_3
    1bf3856ad364e35_6.1.7600.16385_en-us_54dae2e5153375ce

    07/13/2009 07:29 PM 3,072 sppuinotify.dll.mui
    1 File(s) 3,072 bytes

    Directory of c:\windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856
    ad364e35_6.1.7600.16385_none_b7b69062b883381f

    07/13/2009 06:41 PM 65,536 sppuinotify.dll
    1 File(s) 65,536 bytes

    Directory of c:\windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856
    ad364e35_6.1.7601.17514_none_b9e7a42ab571bbb9

    07/13/2009 06:41 PM 65,536 sppuinotify.dll
    1 File(s) 65,536 bytes

    Total Files Listed:
    5 File(s) 202,752 bytes
    0 Dir(s) 139,055,071,232 bytes free

    C:\>
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    c:\windows\system32\LogFiles\WMI\RtBackup\sppuinotify.*: Access is denied.
    Successfully processed 2 files; Failed processing 1 files


    ..is an odd one - I've seen this type of response a few times with different errors but never really got to the bottom of it.
    I suspect there are permission problems with that folder, but ofte teh problem has been resolved without touching it.

    Please run the following commands in an Elevated command prompt, so we can check it.

    DIR C:\Windows\System32\Logfiles\WMI\RTBackup /S
    ICACLS C:\Windows\System32\Logfiles\WMI\RTBackup
    DIR C:\Windows\System32\Logfiles\WMI
    ICACLS C:\Windows\System32\Logfiles\WMI
    ATTRIB C:\Windows\System32\Logfiles\WMI\*.* /s
      My Computer


 
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