Windows 7 cannot check for updates & error 0x80070002

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  1. panchan83
    Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       New #11

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR
    Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=
    Windows Product ID: 00359-OEM-8992687-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {40BE6A72-F9D1-4FD8-B8CA-196745FEF70B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{40BE6A72-F9D1-4FD8-B8CA-196745FEF70B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2455335910-254062919-4242309600</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc. </Manufacturer><Model>U50F</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>U50F.202</Version><SMBIOSVersion major="2" minor="6"/><Date>20091127000000.000000+000</Date></BIOS><HWID>5BBA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800007-02-1033-7600.0000-2092009
    Installation ID: 094654441871866593242556852594041126894104661523921766
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 9YQTR
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 10/20/2012 7:02:20 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:

    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GG+tvz77Eisy6K8EtZqmw63XF0=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC _ASUS_ Notebook
    FACP _ASUS_ Notebook
    DBGP _ASUS_ Notebook
    HPET _ASUS_ Notebook
    MCFG _ASUS_ Notebook
    ECDT _ASUS_ Notebook
    SLIC _ASUS_ Notebook
    SSDT PmRef CpuPm
    DMAR INTEL CP_DALE
      My Computer
    Quote Quote

  3. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #12

    OK.
    Please try installing the WAT update again. If you get the same error, please open an Eleveated Command Prompt, and run the following commands

    DIR C:\Windows\Servicing\*.* /AR /S
    ICACLS C:\Windows\Servicing\Packages

    Post the results.


    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
      My Computer
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  4. panchan83
    Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       New #13

    Got the same error so I ran the command:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>DIR C:\Windows\Servicing\*.* /AR /S
    Volume in drive C is OS
    Volume Serial Number is 56EE-C53A
    File Not Found
    C:\Windows\system32>ICACLS C:\Windows\Servicing\Packages
    C:\Windows\Servicing\Packages NT SERVICE\TrustedInstallerI)(F)
    NT SERVICE\TrustedInstallerI)(OI)(CI)(IO)(F)
    NT AUTHORITY\SYSTEMI)(RX)
    NT AUTHORITY\SYSTEMI)(OI)(CI)(IO)(GR,GE)
    BUILTIN\AdministratorsI)(RX)
    BUILTIN\AdministratorsI)(OI)(CI)(IO)(GR,GE)
    BUILTIN\UsersI)(RX)
    BUILTIN\UsersI)(OI)(CI)(IO)(GR,GE)
    Successfully processed 1 files; Failed processing 0 files
    C:\Windows\system32>


    I noticed after one fo the restarts that my date jumped ahead 2 days to 10/22. I restarted and adjusted the date in the BIOS but I'm wondering if an issue with the date/time could be causing problems.
      My Computer
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  6. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #14

    OK - having made a fool of myself....

    There's nothing wrong in that output.
    The date change is a little odd - a word of advice, though - use Windows, rather than the BIOS to change teh system date, this ensures that settigns are properly adjusted,
    I'm not sure where to go next - but I'm a little confused about some of the indication in the CBS log, it appears that tehre may be a problem with the .NET install.

    first, try this

    1a. Open Internet Explorer (only!) to http://support.microsoft.com/kb/910336 [ignore the title & Symptoms].

    1b. Dismiss/close the "automated troubleshooter" pop-up! - then...

    1c. Ignoring any "Not recommended" or similar warnings, run Fix It 50202 in DEFAULT and then AGGRESSIVE modes. [1]

    2. Logoff & Reboot & then run a manual check for updates at Windows Update, etc., etc...
    http://windowsupdate.microsoft.com


    the try installing the WAT update and running the CheckSUR too again.
      My Computer
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  7. panchan83
    Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       New #15

    OMG I llove you I love you I love you. Windows is currently downloading and installing updates. Once done I'll install the WAT update and Check SUR as well if that's still necessary. Once I'm sure everything work I will check this off as solved and be forever in your debt.
      My Computer
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  8. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #16

    A little way around the houses, but we got there in the end! :)
      My Computer
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  10. panchan83
    Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       New #17

    WAT update and everything ran fine. Thank you again for your help! :)
      My Computer
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  11. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #18

    Great! - good luck!
      My Computer
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  12. SamuelParent
    Posts : 10
    Windows 7 home premium 64bit
       New #19

    Message for NoelDP if you're still around this forum
    I have just replaced an aging HDD and reset my system to factory build (Dell System Restore) on a new HDD.
    - I've done this a few times and never had any issues.
    This time, I got exactly the same problem as Panchan83 - I followed different fixes and instructions until I found this thread, but then I went step by step and got stuck at message #14 from October 2012.
    - every time he said something didn't work, I got the exact same error messages (every time)
    --- the address Windows Update error "0x80070002" or "0x80070003" is not accessible to me through Internet Explorer (not a connection issue, I can access plenty of other pages)
    --- I can see that page from Chrome and ran the "MrFixIt" (I already had) and it didn't change anything

    What do you need to see from me to help?
      My Computer
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  13. SamuelParent
    Posts : 10
    Windows 7 home premium 64bit
       New #20

    Not wanting to wait, I kept looking and found this article which has fixed the issue, for me

    https://support.microsoft.com/en-us/kb/910336
      My Computer
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