Updated from 32 bit to 64 bit Ultimate, now saying invalid activation

Kosmonaut · 21 Oct 2012

Hello,
I'm using a computer I built myself two years ago, back then a friend of my brother who works in IT assisted with the build and installed an OEM copy of windows 7 ultimate 32 bit he had via USB, the copy was genuine and was activated. Earlier today I decided to upgrade from 32 bit to 64 bit after hearing that a 32 bit key works on a 64 bit installation.

I attained an ISO for 64 bit windows from here Protip: Install Windows Using Flash Drive : buildapc and found the product key for my copy of windows using SIW software.

I formatted my hard drive and installed Windows 7 x64 successfully, however in the system window it says "3 days until automatic activation. Activate windows now". At first I thought I may have entered the key wrong, so I clicked 'change product key' and re-entered the key, upon doing so I get the 0xC004E003 error, saying that license evaluation failed.

It gives me the option to contact microsoft, but this just leads me to a dead end microsoft help page, no number for phone activation or anything.

If I click on activate windows now I get 3 options: To buy a new product key, entering a different key or to "Contact Microsoft to help resolve this problem" which again just leads to the dead end help window, I DO NOT get any option for phone activation (I've tried running slui.exe 4, still no option).

Buying a new key would be tolerable, but when I click the option to buy a new product key it takes me to the windows validation page, validates and then says:

"Welcome to Windows!

Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides."

Then offers me security essentials, as if my copy of windows is already completely fine and activated, it gives me no option to purchase a new key.

So if I can't buy a new Key and I can't activate with my current key, what am I supposed to do?

MGADiag info:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {B4ACE060-01DA-4788-8490-342ED6D437FF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B4ACE060-01DA-4788-8490-342ED6D437FF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3600090765-2818980367-4119061241</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1015   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100331000000.000000+000</Date></BIOS><HWID>85E43307018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-2057-7601.0000-2952012
Installation ID: 006433280956824436993954188956061134305103540076343675
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Initial grace period
Time remaining: 42960 minute(s) (29 day(s))
Remaining Windows rearm count: 3
Trusted time: 21/10/2012 16:55:54

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:21:2012 16:50
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAEABgABAAEAAAAEAAAAAQABAAEA6GG09/abVPIQM/Tj7ukwD0jEgDEQBmI9PpPzb92Xf5JCGg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            033110        APIC1021
  FACP            033110        FACP1021
  SRAT            AMD           FAM_F_10
  HPET            033110        OEMHPET 
  MCFG            033110        OEMMCFG 
  OEMB            033110        OEMB1021
  SSDT            A M I         POWERNOW

NoelDP · 21 Oct 2012

You have an OEM_SLP Key from an Acer computer on a Retail motherboard.
Such Keys are not valid on home builds - and COA Keys cannot be transferred from one motherboard to another.
You MUST purchase a new license for Windows 7 - if you want to save money, buy Windows 7 Pro, rahter than Ultimate - I'd be willing to bet that you'll never notice the difference, unless you have specialist needs. (the two big differences between Ultimate and Pro are BitLocker and MUI language installation)

Kosmonaut · 21 Oct 2012

But then why did it activate and work fine on my computer for 2 years using 32 bit version? Either way, as mentioned before:

when I click the option to buy a new product key it takes me to the windows validation page, validates and then says:

"Welcome to Windows!

Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides."

Then offers me security essentials, as if my copy of windows is already completely fine and activated, it gives me no option to purchase a new key.

So what can I do? It wont let me buy a new key.

NoelDP · 21 Oct 2012

The MS Store www.microsoftstore.com will happily sell you a Key/download or Key/Media combination.

Your current install CANNOT and IS NOT activate
License Status: Initial grace period
Time remaining: 42960 minute(s) (29 day(s))

If you had a previous install with the same Key on the same motherboard, then it can only have been activated by using a hacker's Activation Exploit - which caries all sorts of risks in terms of reduced security and potential malware.