Windows 7 Build 7601 Not Genuine Error Fix

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  1. Posts : 5
    Windows 7 Pro 32bit
       #1

    Windows 7 Build 7601 Not Genuine Error Fix


    I have read several threads on this topic and attempted to do many of the fixes recomended. I have been at this all day and hopefully someone can point me in the right direction.

    Earlier tonight I got the "FBI Money Pack Virus" on my laptop, I ran superantispyware, and malware bytes...removed all files they suggested. Rebooted to get back to work and got the Windows 7 not genuine warning at bottom right. Re entered my key, got told it was not valid, Tried to run MGA Diagnostics and when my report came up I intended to past and ask for help and instead I got an error window when I hit copy

    Failed to create output files, hr=0x80070002. Please contact support

    So I am stuck.

    I am in the middle of a LARGE project and need answers if anyone has them.

    TIA
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Hi,

    Please repeat the steps for the MGADIAG report, click 'Copy' but ignore the error message you received. Simply use CTRL V to paste the output here.

    Windows Genuine and Activation Issue Posting Instructions

    Regards,
    Golden
    Last edited by Brink; 25 Oct 2012 at 18:44. Reason: added link for more info
      My Computer


  3. Posts : 5
    Windows 7 Pro 32bit
    Thread Starter
       #3

    Sorry it took me so long to reply. I am back to work on the computer this evening and would really appreciate any help that could be given.
    Ran MGA and here is the report

    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-97J6Y-GP9T8-R72M3
    Windows Product Key Hash: NviLmaE1XZAEUS3ioxk9u+opU10=
    Windows Product ID: 00371-221-1158992-86488
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {66D50954-9B71-43A6-AD9A-4BCC6202FEE9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: T:20121025010253422-
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{66D50954-9B71-43A6-AD9A-4BCC6202FEE9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-R72M3</PKey><PID>00371-221-1158992-86488</PID><PIDType>5</PIDType><SID>S-1-5-21-150694856-2549297584-776738713</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS><HWID>26143107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    Spsys.log Content: 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
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EFD
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:25:2012 01:48
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GGopbAO2jN6f+iKdg4oH1RtlANKT0bK
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL WN09 
    FACP DELL WN09 
    HPET DELL WN09 
    MCFG DELL WN09 
    SLIC DELL WN09 
    SSDT PmRef CpuPm
    All I know from what I have read is that the error happened sometime last night around 1:00am, the TTS error code is NOT from most current reboot.

    I keep getting MSE pop-ups telling me Win 7 did not pass genuine validation etc, and now I keep getting a "you may be a victim of software Counterfeiting" pop up.

    I know my version is legit, my key has worked on several "wipe and re-dos" I would wipe it again if I still had my disks, but unfortunetly....one cant always take ones boxes when one gets a divorce....I am sure anything that looked important...is now toast lol
    Last edited by Brink; 25 Oct 2012 at 18:45. Reason: code box and merged
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    LCHase said:
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.
    Hi,

    What happens when you try to activate Windows again, by entering the product key?

    Activate Windows 7 Online

    Regards,
    Golden
      My Computer


  5. Posts : 5
    Windows 7 Pro 32bit
    Thread Starter
       #5

    It tells me "This key does not appear to be a valid key" and tries to send me to Microsoft to validate, which they don't, and it tells me I need to select a version I which to purchase. My key is valid, I'm getting it from the package that came with my software.
      My Computer


  6. Posts : 983
    7 x64
       #6

    The key for the OS is on a Sticker inside the battery compartment. It is not in any software package you received.
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #7

    edwar said:
    The key for the OS is on a Sticker inside the battery compartment. It is not in any software package you received.
    Not neccesarily - this is a retail licence of Windows 7, so the product key accompanies the box in which the install media came.

    What was the original version of Windows on this laptop?
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    SOrry - but this is probably counterfeit.

    The Key in use is an MSDN Key from a not-for-resale MSDN account.
    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
    You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

    Please read the following posts.... .................................

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0cs
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    Thanks Noel - good pickup
      My Computer


  10. Posts : 5
    Windows 7 Pro 32bit
    Thread Starter
       #10

    Okay, so after comparing the key I was given from my "repair company" who originally sold me the software/ computer with the key on the battery cover they...go figure...wait for it....DON'T match...this machine originally had Win 7 home premium and now has win 7 pro...how do I go BACK to what was on there when I bought it. I don't mind going back to Home Premium, I have home premium on my wifes laptop and don't mind it. But now I'm pissed that the "repair company" upgraded the machine in the first place. He told me the "walmart software" I was using was crap and offered the "free upgrade" when he installed a new har drive for me a year ago, that's what confuses me, its worked just fine this long...anyway. Now I guess I need help going back to where I started and I don't have install disks for any of it
      My Computer


 
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