Activation problems, error code 0xC004E003, lenovo laptop


  1. Posts : 4
    Windows 7 Professional 64bit
       #1

    Activation problems, error code 0xC004E003, lenovo laptop


    Hello everyone. I'm having a few problems with activating my windows 7 professional and I'd greatly appreciate some help. I've done plenty of searches on the web to try some of the methods provided by Microsoft support pages and other sites.

    So I guess I will start with my story before providing the diagnostic report that I found in a thread on here. So a friend got an older laptop from his work and gave it to me because I could use it. I'm not sure of everything but I know he told me that he changed out the harddrive to try and get it to work again.

    He also put windows 7 professional on the laptop. So great, I get a laptop but I find that it's not activated. I didn't have the CD key, just the product ID, so I used a key finder to retrieve that. After entering in the CD key I find that it appears to work before I get an error code: 0xc004E003.

    The description said: "The Software Licensing Service reported that license evaluation failed." I then look online for some solutions and find the MS support pages but none of the methods work, including the automated phone system. I'm using a older lenovo laptop and there is no option for "Use Automated Phone system" after clicking on "Activate Windows now". Only a link to Lenovos' support numbers.

    Which I tried and never got a real person after an hour of waiting. So I'm stumped, I'd appreciate any help. Also, one more thing, it says it's going to attempt to automatically activate in two days. I'm worried because if I can't manually activate then how is it going to be able to automatically activate?

    Thank you

    And here are the results:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {3E3F0C2B-6B1C-45E7-88EC-8BB1F7243009}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3E3F0C2B-6B1C-45E7-88EC-8BB1F7243009}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1806961936-169565763-538208578</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6464A58</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETB0WW (2.10 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080121000000.000000+000</Date></BIOS><HWID>30BF3E07018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7601.0000-2992012
    Installation ID: 013330212273994922801980603586119501669375323521975011
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Initial grace period
    Time remaining: 41580 minute(s) (28 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 10/25/2012 8:15:04 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:25:2012 19:59
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAwABAAIAAAABAAAAAgABAAEAnJ8KueV5Lgj8kBjszCsSbfZwRgY4YUy6KoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC LENOVO TP-7L
    FACP LENOVO TP-7L
    HPET LENOVO TP-7L
    BOOT LENOVO TP-7L
    MCFG LENOVO TP-7L
    SSDT LENOVO TP-7L
    ECDT LENOVO TP-7L
    TCPA LENOVO TP-7L
    SLIC LENOVO TP-7L
    ASF! LENOVO TP-7L
    SSDT LENOVO TP-7L
    SSDT LENOVO TP-7L
    SSDT LENOVO TP-7L
    SSDT LENOVO TP-7L
    SSDT LENOVO TP-7L
      My Computer


  2. Posts : 4
    Windows 7 Professional 64bit
    Thread Starter
       #2

    I also visited this site: Genuine Windows - Microsoft Windows. It did say my copy was genuine.
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #3

    Hi,

    You need to activate this installation using the Windows 7 product key on the COA sticker afixed to the bottom of the laptop, or soemtimes found inside the battery compartment.

    Regards,
    Golden
      My Computer


  4. Posts : 4
    Windows 7 Professional 64bit
    Thread Starter
       #4

    Golden said:
    Hi,

    You need to activate this installation using the Windows 7 product key on the COA sticker afixed to the bottom of the laptop, or soemtimes found inside the battery compartment.

    Regards,
    Golden
    Thank you for the quick reply. I'm not sure that will work, it's an older laptop and doesn't have a 7 sticker. I gave it a try anyway, just to make sure, and it didn't work. I did discover that the product key on it is for windows vista though.
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #5

    Hi,

    Then Windows 7 is correct - the installation cannot be considered genuine since Windows must be activated with the correct product key as shown on the COA sticker.

    The only thing you can do, is install the correct version of Vista, validate it using the Vista COA sticker, and then purchase a Windows 7 upgrade, and activate that.

    Regards,
    Golden
      My Computer


  6. Posts : 4
    Windows 7 Professional 64bit
    Thread Starter
       #6

    Golden said:
    Hi,

    Then Windows 7 is correct - the installation cannot be considered genuine since Windows must be activated with the correct product key as shown on the COA sticker.

    The only thing you can do, is install the correct version of Vista, validate it using the Vista COA sticker, and then purchase a Windows 7 upgrade, and activate that.

    Regards,
    Golden
    Thank you for the help. I'm out of luck. Just a question: what was the product key that my keyfinder retrieved?
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #7

    Probably the default factory OEM key - it is only good for the original factory installation. After someone purchases that laptop, they then need to activate that installation with product key on the COA sticker, thus overwriting the default OEM key.
      My Computer


 

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