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Windows 7: Activation problems, error code 0xC004E003, lenovo laptop

25 Oct 2012   #1

Windows 7 Professional 64bit
 
 
Activation problems, error code 0xC004E003, lenovo laptop

Hello everyone. I'm having a few problems with activating my windows 7 professional and I'd greatly appreciate some help. I've done plenty of searches on the web to try some of the methods provided by Microsoft support pages and other sites.

So I guess I will start with my story before providing the diagnostic report that I found in a thread on here. So a friend got an older laptop from his work and gave it to me because I could use it. I'm not sure of everything but I know he told me that he changed out the harddrive to try and get it to work again.

He also put windows 7 professional on the laptop. So great, I get a laptop but I find that it's not activated. I didn't have the CD key, just the product ID, so I used a key finder to retrieve that. After entering in the CD key I find that it appears to work before I get an error code: 0xc004E003.

The description said: "The Software Licensing Service reported that license evaluation failed." I then look online for some solutions and find the MS support pages but none of the methods work, including the automated phone system. I'm using a older lenovo laptop and there is no option for "Use Automated Phone system" after clicking on "Activate Windows now". Only a link to Lenovos' support numbers.

Which I tried and never got a real person after an hour of waiting. So I'm stumped, I'd appreciate any help. Also, one more thing, it says it's going to attempt to automatically activate in two days. I'm worried because if I can't manually activate then how is it going to be able to automatically activate?

Thank you

And here are the results:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-MV8MH-98QJM-24367
Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
Windows Product ID: 00371-OEM-8992671-00437
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3E3F0C2B-6B1C-45E7-88EC-8BB1F7243009}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3E3F0C2B-6B1C-45E7-88EC-8BB1F7243009}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1806961936-169565763-538208578</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>6464A58</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LETB0WW (2.10 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080121000000.000000+000</Date></BIOS><HWID>30BF3E07018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700437-02-1033-7601.0000-2992012
Installation ID: 013330212273994922801980603586119501669375323521975011
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 24367
License Status: Initial grace period
Time remaining: 41580 minute(s) (28 day(s))
Remaining Windows rearm count: 3
Trusted time: 10/25/2012 8:15:04 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:25:2012 19:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAwABAAIAAAABAAAAAgABAAEAnJ8KueV5Lgj8kBjszCsSbfZwRgY4YUy6KoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC LENOVO TP-7L
FACP LENOVO TP-7L
HPET LENOVO TP-7L
BOOT LENOVO TP-7L
MCFG LENOVO TP-7L
SSDT LENOVO TP-7L
ECDT LENOVO TP-7L
TCPA LENOVO TP-7L
SLIC LENOVO TP-7L
ASF! LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L
SSDT LENOVO TP-7L

My System SpecsSystem Spec
.

25 Oct 2012   #2

Windows 7 Professional 64bit
 
 

I also visited this site: Genuine Windows - Microsoft Windows. It did say my copy was genuine.
My System SpecsSystem Spec
25 Oct 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

You need to activate this installation using the Windows 7 product key on the COA sticker afixed to the bottom of the laptop, or soemtimes found inside the battery compartment.

Regards,
Golden
My System SpecsSystem Spec
.


25 Oct 2012   #4

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

You need to activate this installation using the Windows 7 product key on the COA sticker afixed to the bottom of the laptop, or soemtimes found inside the battery compartment.

Regards,
Golden
Thank you for the quick reply. I'm not sure that will work, it's an older laptop and doesn't have a 7 sticker. I gave it a try anyway, just to make sure, and it didn't work. I did discover that the product key on it is for windows vista though.
My System SpecsSystem Spec
25 Oct 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Then Windows 7 is correct - the installation cannot be considered genuine since Windows must be activated with the correct product key as shown on the COA sticker.

The only thing you can do, is install the correct version of Vista, validate it using the Vista COA sticker, and then purchase a Windows 7 upgrade, and activate that.

Regards,
Golden
My System SpecsSystem Spec
25 Oct 2012   #6

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

Then Windows 7 is correct - the installation cannot be considered genuine since Windows must be activated with the correct product key as shown on the COA sticker.

The only thing you can do, is install the correct version of Vista, validate it using the Vista COA sticker, and then purchase a Windows 7 upgrade, and activate that.

Regards,
Golden
Thank you for the help. I'm out of luck. Just a question: what was the product key that my keyfinder retrieved?
My System SpecsSystem Spec
25 Oct 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Probably the default factory OEM key - it is only good for the original factory installation. After someone purchases that laptop, they then need to activate that installation with product key on the COA sticker, thus overwriting the default OEM key.
My System SpecsSystem Spec
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 Activation problems, error code 0xC004E003, lenovo laptop




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