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Windows 7: Error Code 80070643, unable to update or perform system restore

30 Oct 2012   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

It's extremely unlikely that the offered is corrupt - but for whatever reason, your machine is perceiving it as such.
I hate 643 errors - personally, they are the one WU error that has consistently defeated me in XP

Hmm I wonder.....
You say that you are unable to use System Restore?
What exact error message do you get when you try to either create a Restore point, or restore back to a point?


My System SpecsSystem Spec
.
30 Oct 2012   #22
USVC

Windows 7 Professional X64
 
 

Perhaps corrupt isn't the correct word lol.
Heh I hate this error more than you could ever possibly imagine.

As to the system restore...

Details:

System Restore failed to extract the file (C:\$Extend\$RmMetadata\$Txf) from the restore point.
An unspecified error occured during System Restore (0X80070005)
My System SpecsSystem Spec
30 Oct 2012   #23
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

0X80070005 errors are 'Access Denied' errors as a rule - which means that either permissions are out-of-whack, or the file is corrupted and the system can't access it for that reason.

Please run the following commands from an Elevated Command prompt and post the results

DIR C:\
ICACLS C:\
ICACLS "C:\System Volume Information"

Historically, once System Restore is barfed, the only solution is to completely reset it by switching it off, rebooting, and switching it back on.
We'll leave that option for the moment in case there's a less drastic solution.
My System SpecsSystem Spec
.

30 Oct 2012   #24
USVC

Windows 7 Professional X64
 
 

C:\Users\Us>DIR C:\
Volume in drive C has no label.
Volume Serial Number is 2AF8-315C
Directory of C:\
27/12/2011 12:43 PM <DIR> Impressions Games
10/08/2011 01:03 AM <DIR> Intel
31/10/2011 01:35 PM 162 MemeoSendAddin
23/09/2005 12:39 AM 894,976 msdia80.dll
14/07/2009 12:50 PM <DIR> PerfLogs
23/10/2012 12:24 PM <DIR> Program Files
27/10/2012 07:37 PM <DIR> Program Files (x86)
27/07/2012 03:27 PM <DIR> QuickLogoDesigner
31/10/2011 01:10 PM 294 test.log
27/07/2012 08:30 AM 184,876 torrent.exe
22/01/2012 07:10 PM 449 user.js
13/08/2011 09:01 PM <DIR> Users
29/10/2012 07:18 PM <DIR> Windows
5 File(s) 1,080,757 bytes
8 Dir(s) 192,752,680,960 bytes free

C:\Users\Us>ICACLS C:\
C:\ BUILTIN\AdministratorsF)
BUILTIN\AdministratorsOI)(CI)(IO)(F)
NT AUTHORITY\SYSTEMF)
NT AUTHORITY\SYSTEMOI)(CI)(IO)(F)
BUILTIN\UsersOI)(CI)(RX)
NT AUTHORITY\Authenticated UsersOI)(CI)(IO)(M)
NT AUTHORITY\Authenticated UsersAD)
Mandatory Label\High Mandatory LevelOI)(NP)(IO)(NW)
Successfully processed 1 files; Failed processing 0 files

C:\Users\Us>ICACLS "C:\SYSTEM VOLUME INFORMATION"
C:\SYSTEM VOLUME INFORMATION NT AUTHORITY\SYSTEMOI)(CI)(F)
Successfully processed 1 files; Failed processing 0 files

Please disregard the smilies lol
My System SpecsSystem Spec
30 Oct 2012   #25
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Are you able to do a "system restore" from within "recovery environment"?
System Restore
option TWO!
My System SpecsSystem Spec
30 Oct 2012   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Smilies can get annoying at times - every now and then I forget to disable them before posting fixes and have to edit them out later....

You may want to read the following KB article The Msdia80.dll file is installed in the root folder of the boot drive when you install the Visual C++ 2005 Redistributable Package by using the Vcredist_x64.exe file or the Vcredist_ia64.exe file

also - User.js file - MozillaZine Knowledge Base

I do not recommend running any executables direct from the root folder - and torrent clients are something to be especially wary of. Uninstall it and delete the executable (torrent.exe) if it's still present afterwards - you may then reinstall it in a more appropriate place if required.

As for the MemeoSendAddin file - I can see no good reason for it being there at all but it's probably best left alone.

In view of these findings, maybe we's best have a closer look....

Please run the following command, and post the results.

DIR C:\ /AH
My System SpecsSystem Spec
31 Oct 2012   #27
USVC

Windows 7 Professional X64
 
 

C:\Users\Us>DIR C:\/AH
Volume in drive C has no label.
Volume Serial Number is 2AF8-315C
Directory of C:\
27/07/2012 02:51 PM <DIR> $Recycle.Bin
14/07/2009 02:38 PM <JUNCTION> Documents and Settings [C:\Users]
31/10/2012 04:32 PM 6,429,171,712 hiberfil.sys
10/11/2011 05:22 PM <DIR> MSOCache
31/10/2012 04:32 PM 8,572,231,680 pagefile.sys
27/10/2012 07:33 PM <DIR> ProgramData
13/08/2011 09:01 PM <DIR> Recovery
30/10/2012 06:23 PM <DIR> System Volume Information
2 File(s) 15,001,403,392 bytes
6 Dir(s) 192,579,162,112 bytes free
My System SpecsSystem Spec
31 Oct 2012   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That looks OK

Let's have a look at teh VSS service, which does a lot of System Restore's backroom stuff...


Please open an Elevated (Administrator) Command Prompt window and use the following commands....

net start VSS
sc qc VSS
sc queryex VSS
sc qprivs VSS
sc qsidtype VSS
sc sdshow VSS
VSSAdmin list writers

Copy and paste the output to your reply
My System SpecsSystem Spec
31 Oct 2012   #29
USVC

Windows 7 Professional X64
 
 

C:\Users\Us>net start VSS
The Volume Shadow Copy service is starting.
The Volume Shadow Copy service was started successfully.

C:\Users\Us>sc qc VSS
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: VSS
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\vssvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Volume Shadow Copy
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem
C:\Users\Us>sc queryex VSS
SERVICE_NAME: VSS
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1840
FLAGS :
C:\Users\Us>sc qprivs VSS
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: VSS
PRIVILEGES :
C:\Users\Us>sc qsidtype VSS
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: VSS
SERVICE_SID_TYPE: UNRESTRICTED
C:\Users\Us>sc sdshow VSS
DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)SAU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
C:\Users\Us>VSSAdmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Writer name: 'Task Scheduler Writer'
Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
State: [1] Stable
Last error: No error
Writer name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
State: [1] Stable
Last error: No error
Writer name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
State: [1] Stable
Last error: No error
Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {8d22fddf-c146-4853-9701-f3d54ceef118}
State: [1] Stable
Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {c8f6f042-eaf9-4710-8a09-45645bb5cab5}
State: [1] Stable
Last error: No error
Writer name: 'MSSearch Service Writer'
Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
Writer Instance Id: {4a038224-2284-43f4-af50-f76e7709d61f}
State: [1] Stable
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {397bc9d9-5006-4b77-bbf6-6bc0f8c185d1}
State: [1] Stable
Last error: No error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {e909b556-311b-4247-96d9-ec2710f0cf4d}
State: [1] Stable
Last error: No error
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {56533e7c-6c5c-40a8-8e9c-d2d5d5610615}
State: [1] Stable
Last error: No error

C:\Users\Us>Microsoft Windows [Version 6.1.7601]
'Microsoft' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us>Copyright (c) 2009 Microsoft Corporation. All rights reserved.
'Copyright' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us>
C:\Users\Us>C:\Users\Us>DIR C:\/AH
'C:\Users\Us' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us> Volume in drive C has no label.
'Volume' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us> Volume Serial Number is 2AF8-315C
'Volume' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us>
C:\Users\Us> Directory of C:\
'Directory' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us>
C:\Users\Us>27/07/2012 02:51 PM <DIR> $Recycle.Bin
'27' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us>14/07/2009 02:38 PM <JUNCTION> Documents and Settings [C:\Us
ers]
The system cannot find the file specified.
C:\Users\Us>31/10/2012 04:32 PM 6,429,171,712 hiberfil.sys
'31' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us>10/11/2011 05:22 PM <DIR> MSOCache
'10' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us>31/10/2012 04:32 PM 8,572,231,680 pagefile.sys
'31' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us>27/10/2012 07:33 PM <DIR> ProgramData
'27' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us>13/08/2011 09:01 PM <DIR> Recovery
'13' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us>30/10/2012 06:23 PM <DIR> System Volume Information
'30' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us> 2 File(s) 15,001,403,392 bytes
'2' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us> 6 Dir(s) 192,579,162,112 bytes free
'6' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Us>
C:\Users\Us>C:\Users\Us>
My System SpecsSystem Spec
31 Oct 2012   #30
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

That all looks normal enough (apart from where you pasted previous results as commands )
I need to think for a while - and I have to go out - so shout if you don't hear from me in 24 hours!
My System SpecsSystem Spec
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 Error Code 80070643, unable to update or perform system restore




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