Error Code 80070643, unable to update or perform system restore

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  1. USVC
    Posts : 15
    Windows 7 Professional X64
       New #1

    Error Code 80070643, unable to update or perform system restore


    I am trying to rectify the error with windows update.
    Everytime I try to update it tells me it is checking for updates...
    Then "To check for updates, you must first install an update for Windows Update. Your automatic Updating settings will not change."
    I click Install now and get "Window could not search for new updates"
    An error occured while checking for new updates for your computer.
    Error(s) Found
    Code 80070643 Windows Update encountered an unknown error.

    This problem first came to light a year ago when I downloaded a windows update that was corrupt.
    It forced the computer to loop the autocheck upon boot and could only be started in safe mode or by canelling the check.
    After looking through the forums I found an interim fix which disabled the autocheck and since have always recieved the message upon restarting "Autocheck program not found".
    I naturally thought this issue would be resovled in the next update and or a future fix.
    I had to go away for work at the start of this year and when I got back and windows updated it still had the autocheck message.
    Recently I have been unable to update at all due to the aforementioned error.
    The simplest soultion it would seem would be to do a system restore, this I have tried however every possible point seems to have a corrupt file on it.
    I ran a scan using Malwarebytes and found nothing.
    I don't want to format as the programs came pre installed and that would mean taking to back to the shop.
    Any help would be appreciated!
      My Computer
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  3. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #2

    Can you uninstall a windows update patch? Can you install a windows patch by simply downloading it and install it?

    Windows Update error 80070643
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  4. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #3

    You see this picture?
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  6. USVC
    Posts : 15
    Windows 7 Professional X64
    Thread Starter
       New #4

    No I cannot uninstall a windows update patch.
    When I try I get this message "An error has occurred. Not all of the Updates were successfully uninstalled."
    The picture you posted, yes I do see that and click on "Install now".
    It then comes up with another window "Windows could not search for new updates".
    "An error occured while checking for new updates for your computer."
    "Errors Found :
    Code 80070643 Windows update encountered an unknown error."

    I used the link you provided Windows Update error 80070643 , and downloaded the automatic troubleshooter.
    Plus the two methods described in Error codes.
    The Automatic Troubleshooter found and "fixed" the following problems:


    Windows Update
    Issues foundPotential Windows Update Database error detected 0x80072EFD
    Potential Windows Update Database error detected 0x80072EFD
    Possible issues may prevent Windows Update from keeping your system up to date.
    Fixed
    [IMG]res://sdiageng.dll/check.png[/IMG]Repair Windows Update Database Corruption
    Completed

    Windows Update components must be repaired
    Windows Update components must be repaired
    One or more Windows Update components are configured incorrectly.
    Fixed
    [IMG]res://sdiageng.dll/check.png[/IMG]Repair Windows Update components
    Completed

    Problem with Background Intelligent Transfer Service (BITS)
    Problem with Background Intelligent Transfer Service (BITS)
    Possible issues may prevent Windows Update from keeping your system up to date
    Fixed
    [IMG]res://sdiageng.dll/check.png[/IMG]Reset BITS
    Completed

    Potential issues that were checkedDefault Windows Update data locations have changed
    Default Windows Update data locations have changed
    The location where Windows Update stores data has changed and must be repaired.
    Issue not present
    Errors related to Windows Installer
    Errors related to Windows Installer
    Windows Installer issues may prevent you from using Windows Update
    Issue not present
    Windows Update services are not running
    Windows Update services are not running
    A service required for Windows Update is not running
    Issue not present
    Security files are not registered
    Security files are not registered
    Possible issues may prevent Windows Update from keeping your system up to date
    Issue not present

    Issues found
    Detection details
    6
    Potential Windows Update Database error detected 0x80072EFDFixed
    [IMG]res://sdiageng.dll/check.png[/IMG]Possible issues may prevent Windows Update from keeping your system up to date.
    Repair Windows Update Database CorruptionCompleted
    Rebuild the Windows Update Database and restart Windows Update services
    [IMG]res://sdiageng.dll/info.png[/IMG]
    DataStoreAndWULogFiles.zip
    220.67KBFile Name: DataStoreAndWULogFiles.zip
    6
    Windows Update components must be repairedFixed
    [IMG]res://sdiageng.dll/check.png[/IMG]One or more Windows Update components are configured incorrectly.
    Repair Windows Update componentsCompleted
    Repairing Windows Update components frequently resolves common Windows Update errors.

    6
    Problem with Background Intelligent Transfer Service (BITS)Fixed
    [IMG]res://sdiageng.dll/check.png[/IMG]Possible issues may prevent Windows Update from keeping your system up to date
    Reset BITSCompleted
    Clear BITS queue and restart BITS service


    Potential issues that were checked
    Detection details
    Default Windows Update data locations have changedIssue not present
    The location where Windows Update stores data has changed and must be repaired.

    Errors related to Windows InstallerIssue not present
    Windows Installer issues may prevent you from using Windows Update

    Windows Update services are not runningIssue not present
    A service required for Windows Update is not running

    Security files are not registeredIssue not present
    Possible issues may prevent Windows Update from keeping your system up to date


    Detection details
    [IMG]res://sdiageng.dll/expand.png[/IMG]

    [IMG]res://sdiageng.dll/info.png[/IMG]
    OutputReport.txt
    File Name: AllLogs.zipCollection informationComputer Name: HOME-COMPUTERWindows Version:6.1
    Architecture:amd64
    Time:Saturday, October 27, 2012 6:44:22 PM


    Publisher details
    [IMG]res://sdiageng.dll/collapse.png[/IMG]

    Windows UpdateResolve problems that prevent you from updating Windows.Package Version:6.0.2.20120214
    Publisher:Microsoft Corporation



    This didn't fix the issue.
    I still get a window similar to this as the end state http://img26.imageshack.us/img26/9637/29520315.png.
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  7. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #5

    Please run a full CHKDSK and SFC scan....
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.

    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
    The CHKDSK will take a few hours depending on the size of the drive, so be patient!
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
    At the Command prompt, type
    SFC /SCANNOW
    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.
    Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

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  8. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #6

    This didn't fix the issue.
    I still get a window similar to this as the end state http://img26.imageshack.us/img26/9637/29520315.png.

    =>one update succeeded!! Which update failed?
    post your c:\windows\windowsupdate.log file
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  10. USVC
    Posts : 15
    Windows 7 Professional X64
    Thread Starter
       New #7

    To NoelDP, I ran the CHKDSK and SFC scan.
    The Elevated Command Prompt window stated after the SFC scan:

    Beginning system scan. This process will take some time.

    Beggining verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any intergrity violations.

    CBS.log link https://skydrive.live.com/redir?resi...Htpy4aI8Anl_vk


    To Kaktussoft, I apologise it was a "similar" window, no Updates succeeded sorry that was as close as I could get to the window I see.
    The log I can still post, although it is quite large if you still require it?
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  11. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #8

    please run sfc/scannow again and post cbs.log again afterwards. It did fix things and I want to know if it's fine now.

    Also post windowsupdates.log
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  12. NoelDP
    Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       New #9

    All the action in the CBS log was in housekeeping tasks rather than repairs - there were no errors reported or fixed.
      My Computer
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  13. USVC
    Posts : 15
    Windows 7 Professional X64
    Thread Starter
       New #10

    CBS.log - https://skydrive.live.com/redir?resi...Dr5IqvZ73XdOd4

    windowsupdates.log - https://skydrive.live.com/redir?resi...H4pKnFrScxdjS0

    To Kaktussoft:
    Too large to post in quick reply, so uploaded to skydrive if that's ok?

    To NoelDP:

    "All the action in the CBS log was in housekeeping tasks rather than repairs - there were no errors reported or fixed."
    Replying to Kaktussoft or myself?
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