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Windows 7: Windows is not genuine. Activation: Unavailable.

30 Oct 2012   #1

Windows 7 Home Premium 64bit
 
 
Windows is not genuine. Activation: Unavailable.

Hei!

Recently bought a new laptop, with pre-installed Windows 7 Home Premium 64bit. Everything was fine and dandy, until about 2-3 days ago. Suddenly, after booting, screen went black:

Windows 7
Build 7601
This copy of Windows is not genuine.

Some "things" i tried:

- CHKDISK c: /r : no errors reported
- sfc /scannow : no errors reported
- since i was browsing the forums/net, some users suggested deleting the KB971033 update, so i did, reboot : no change
- checked for the Software Protection Service, apperantly, its not running, nor can i start it: "Error 5: Access is denied." (<- actually, i think this might actually be the problem...)
- system restore to the date, at which it was suppossedly genuine : no change
- maybe a few more things, that i seriously cant remember, since i was browsing for solutions the last 2 or so days... if you mention them, im sure ill remember
- some posts suggest, that registry fixing tools might make a mess... i am pretty sure, that running CCleaner with default settings should cause no issues... now, i still might be mistaken, i dunno... sadly, after my last "cleaning", i did no registry backup, the hell knows why... -_-'

As for MGA Diagnostic Tool (i dont even know if i copied the right parts/things whatever , never used this before...):

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-PGT9C-777KD-32W74
Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
Windows Product ID: 00359-OEM-8992687-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F336A84C-3399-4C4A-A3FF-605C57615997}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F336A84C-3399-4C4A-A3FF-605C57615997}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3183993076-1973787798-2123229371</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M17xR3</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="7"/><Date>20110729000000.000000+000</Date></BIOS><HWID>9E1B3107018400FE</HWID><UserLCID>0424</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65386</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426 
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 10:30:2012 10:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
 
 
HWID Data-->
HWID Hash Current: NgAAAAIAAAABAAIAAQADAAAAAwABAAEAonYabHcWNoGuZJz3audEo2I9PIpcwx5RzPGWSC5z
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            ALWARE        ALIENWRE
FACP            ALWARE        ALIENWRE
HPET            ALWARE        ALIENWRE
BOOT            ALWARE        ALIENWRE
MCFG            ALWARE        ALIENWRE
SLIC            ALWARE        ALIENWRE
OSFR            ALWARE        ALIENWRE
ASF!            ALWARE        ALIENWRE
SSDT            INSYDE        INSYDE 
ASPT            ALWARE        ALIENWRE
SSDT            INSYDE        INSYDE 
SSDT            INSYDE        INSYDE 
SSDT            INSYDE        INSYDE 
WDTT            ALWARE        ALIENWRE
_____

For the record, the laptop runs smooth as ever, just cant update + the Windows 7 Build 7601 This copy of Windows is not genuine. in the corner... /sadface

I am pretty mediocre with PCs in general, so please bear that in mind i might not immediatly understand everything your trying to tell me, but ill do my best! Thanks in advance!

My System SpecsSystem Spec
.

30 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

First off - you have a counterfeit install of Office Pro Plus 2007 installed - based on a blocked Volume License Key.

As to your Windows installation -

Please run the following commands, and post the results.

REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

They may show something

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight select Copy. In the CP Window, click on the black/white icon at top left select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
30 Oct 2012   #3

Windows 7 Home Premium 64bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
DisplayName REG_SZ Security Processor Loader Driver
ErrorControl REG_DWORD 0x3
Start REG_DWORD 0x0
Type REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
0 REG_SZ Root\LEGACY_SPLDR\0000
Count REG_DWORD 0x1
NextInstance REG_DWORD 0x1


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
DR /S

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
NextInstance REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
Service REG_SZ spldr
Legacy REG_DWORD 0x1
ConfigFlags REG_DWORD 0x400
Class REG_SZ LegacyDriver
ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1}
DeviceDesc REG_SZ Security Processor Loader Driver
Capabilities REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control
ActiveService REG_SZ spldr


C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
VC
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
SVC
My System SpecsSystem Spec
.


30 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The final command didn't run - but it's not too critical.... please run it at the end of this lot (I'll include it)

All the results are normal

Please open an Elevated (Administrator) Command Prompt window and use the following commands....

net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc
REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

Copy and paste the output to your reply


(no hurry - I'm off to bed!)
My System SpecsSystem Spec
30 Oct 2012   #5

Windows 7 Home Premium 64bit
 
 

Code:
 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
 
C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service could not be started.
 
A system error has occurred.
 
System error 5 has occurred.
 
Access is denied.
 
 
C:\Windows\system32>sc qc sppsvc
[SC] QueryServiceConfig SUCCESS
 
SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START (DELAYED)
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Software Protection
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkService
 
C:\Windows\system32>sc queryex sppsvc
 
SERVICE_NAME: sppsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 5 (0x5)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
 
C:\Windows\system32>sc qprivs sppsvc
[SC] QueryServiceConfig2 SUCCESS
 
SERVICE_NAME: sppsvc
PRIVILEGES : SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilege
 
C:\Windows\system32>sc qsidtype sppsvc
[SC] QueryServiceConfig2 SUCCESS
 
SERVICE_NAME: sppsvc
SERVICE_SID_TYPE: UNRESTRICTED
 
C:\Windows\system32>sc sdshow sppsvc
 
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
DWO;;;WD)
 
C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
SVC
ERROR: The system was unable to find the specified registry key or value.
 
C:\Windows\system32>
My System SpecsSystem Spec
31 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Access denied, huh?

Open an Elevated Command Prompt, and run the following commands

sc sdshow plugplay
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S


Copy and paste the results to your reply
My System SpecsSystem Spec
31 Oct 2012   #7

Windows 7 Home Premium 64bit
 
 

Code:
 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
 
C:\Windows\system32>sc sdshow plugplay
 
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
 
C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-18" /S
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-18
Flags REG_DWORD 0xc
State REG_DWORD 0x0
RefCount REG_DWORD 0x1
Sid REG_BINARY 010100000000000512000000
ProfileImagePath REG_EXPAND_SZ %systemroot%\system32\config\systemprof
ile
 
 
C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-19" /S
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-19
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\LocalService
 
Flags REG_DWORD 0x0
State REG_DWORD 0x0
 
 
C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-20" /S
 
C:\Windows\system32>
My System SpecsSystem Spec
31 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Ah - I wonder what happenedto the Profilelist??

I've attached a small .reg file - please download it and save it to your desktop
right-click on the saved file, and select Merge
you'll get a couple of warnings - accept them
You should get a success message - OK that.
reboot, and run another MGADiag report


Attached Files
File Type: reg netsvcprof.reg (946 Bytes, 28 views)
My System SpecsSystem Spec
31 Oct 2012   #9

Windows 7 Home Premium 64bit
 
 

I should mention, after booting again today, i suddenly get a few updates available (might have to do with system restore? not sure if its important or not...):

important:

- KB2467173

optional:

- Silverlight
- Intel - Other hardware - Intel (R) Management Interface
- KB2574819
- KB2592687
- Kb2709981
My System SpecsSystem Spec
31 Oct 2012   #10

Windows 7 Home Premium 64bit
 
 

Anyway:

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-PGT9C-777KD-32W74
Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
Windows Product ID: 00359-OEM-8992687-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F336A84C-3399-4C4A-A3FF-605C57615997}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F336A84C-3399-4C4A-A3FF-605C57615997}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3183993076-1973787798-2123229371</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M17xR3</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="7"/><Date>20110729000000.000000+000</Date></BIOS><HWID>9E1B3107018400FE</HWID><UserLCID>0424</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426 
 
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 10:31:2012 07:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
 
 
HWID Data-->
HWID Hash Current: NgAAAAIAAAABAAIAAQADAAAAAwABAAEAonYabHcWNoGuZJz3audEo2I9PIpcwx5RzPGWSC5z
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            ALWARE        ALIENWRE
FACP            ALWARE        ALIENWRE
HPET            ALWARE        ALIENWRE
BOOT            ALWARE        ALIENWRE
MCFG            ALWARE        ALIENWRE
SLIC            ALWARE        ALIENWRE
OSFR            ALWARE        ALIENWRE
ASF!            ALWARE        ALIENWRE
SSDT            INSYDE        INSYDE 
ASPT            ALWARE        ALIENWRE
SSDT            INSYDE        INSYDE 
SSDT            INSYDE        INSYDE 
SSDT            INSYDE        INSYDE 
WDTT            ALWARE        ALIENWRE
My System SpecsSystem Spec
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 Windows is not genuine. Activation: Unavailable.





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