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| 30 Oct 2012 | #1 |
| | Windows is not genuine. Activation: Unavailable. Hei! Recently bought a new laptop, with pre-installed Windows 7 Home Premium 64bit. Everything was fine and dandy, until about 2-3 days ago. Suddenly, after booting, screen went black: Windows 7 Build 7601 This copy of Windows is not genuine. Some "things" i tried: - CHKDISK c: /r : no errors reported - sfc /scannow : no errors reported - since i was browsing the forums/net, some users suggested deleting the KB971033 update, so i did, reboot : no change - checked for the Software Protection Service, apperantly, its not running, nor can i start it: "Error 5: Access is denied." (<- actually, i think this might actually be the problem...) - system restore to the date, at which it was suppossedly genuine : no change - maybe a few more things, that i seriously cant remember, since i was browsing for solutions the last 2 or so days... if you mention them, im sure ill remember - some posts suggest, that registry fixing tools might make a mess... i am pretty sure, that running CCleaner with default settings should cause no issues... now, i still might be mistaken, i dunno... sadly, after my last "cleaning", i did no registry backup, the hell knows why... -_-' As for MGA Diagnostic Tool (i dont even know if i copied the right parts/things whatever  , never used this before...):Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-PGT9C-777KD-32W74
Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
Windows Product ID: 00359-OEM-8992687-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F336A84C-3399-4C4A-A3FF-605C57615997}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F336A84C-3399-4C4A-A3FF-605C57615997}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3183993076-1973787798-2123229371</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M17xR3</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="7"/><Date>20110729000000.000000+000</Date></BIOS><HWID>9E1B3107018400FE</HWID><UserLCID>0424</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65386</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 10:30:2012 10:39
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
HWID Data-->
HWID Hash Current: NgAAAAIAAAABAAIAAQADAAAAAwABAAEAonYabHcWNoGuZJz3audEo2I9PIpcwx5RzPGWSC5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALWARE ALIENWRE
FACP ALWARE ALIENWRE
HPET ALWARE ALIENWRE
BOOT ALWARE ALIENWRE
MCFG ALWARE ALIENWRE
SLIC ALWARE ALIENWRE
OSFR ALWARE ALIENWRE
ASF! ALWARE ALIENWRE
SSDT INSYDE INSYDE
ASPT ALWARE ALIENWRE
SSDT INSYDE INSYDE
SSDT INSYDE INSYDE
SSDT INSYDE INSYDE
WDTT ALWARE ALIENWRE For the record, the laptop runs smooth as ever, just cant update + the Windows 7 Build 7601 This copy of Windows is not genuine. in the corner... /sadface I am pretty mediocre with PCs in general, so please bear that in mind  i might not immediatly understand everything your trying to tell me, but ill do my best! Thanks in advance!Last edited by Brink; 31 Oct 2012 at 01:40 PM.. Reason: code box |
My System Specs | |
| 30 Oct 2012 | #2 |
| | First off - you have a counterfeit install of Office Pro Plus 2007 installed - based on a blocked Volume License Key. As to your Windows installation - Please run the following commands, and post the results. REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC They may show something Here are some instructions to make life easier  1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response. |
| My System Specs |
| 30 Oct 2012 | #3 |
| | Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr DisplayName REG_SZ Security Processor Loader Driver ErrorControl REG_DWORD 0x3 Start REG_DWORD 0x0 Type REG_DWORD 0x1 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum 0 REG_SZ Root\LEGACY_SPLDR\0000 Count REG_DWORD 0x1 NextInstance REG_DWORD 0x1 C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL DR /S HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR NextInstance REG_DWORD 0x1 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000 Service REG_SZ spldr Legacy REG_DWORD 0x1 ConfigFlags REG_DWORD 0x400 Class REG_SZ LegacyDriver ClassGUID REG_SZ {8ECC055D-047F-11D1-A537-0000F8753ED1} DeviceDesc REG_SZ Security Processor Loader Driver Capabilities REG_DWORD 0x0 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control ActiveService REG_SZ spldr C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS VC ERROR: The system was unable to find the specified registry key or value. C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP SVC |
| My System Specs |
| . |
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| 30 Oct 2012 | #4 |
| | The final command didn't run - but it's not too critical.... please run it at the end of this lot (I'll include it) All the results are normal Please open an Elevated (Administrator) Command Prompt window and use the following commands.... net start sppsvc sc qc sppsvc sc queryex sppsvc sc qprivs sppsvc sc qsidtype sppsvc sc sdshow sppsvc REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC Copy and paste the output to your reply (no hurry - I'm off to bed!) |
| My System Specs |
| 30 Oct 2012 | #5 |
| | Code: Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>net start sppsvc The Software Protection service is starting. The Software Protection service could not be started. A system error has occurred. System error 5 has occurred. Access is denied. C:\Windows\system32>sc qc sppsvc [SC] QueryServiceConfig SUCCESS SERVICE_NAME: sppsvc TYPE : 10 WIN32_OWN_PROCESS START_TYPE : 2 AUTO_START (DELAYED) ERROR_CONTROL : 1 NORMAL BINARY_PATH_NAME : C:\Windows\system32\sppsvc.exe LOAD_ORDER_GROUP : TAG : 0 DISPLAY_NAME : Software Protection DEPENDENCIES : RpcSs SERVICE_START_NAME : NT AUTHORITY\NetworkService C:\Windows\system32>sc queryex sppsvc SERVICE_NAME: sppsvc TYPE : 10 WIN32_OWN_PROCESS STATE : 1 STOPPED WIN32_EXIT_CODE : 5 (0x5) SERVICE_EXIT_CODE : 0 (0x0) CHECKPOINT : 0x0 WAIT_HINT : 0x0 PID : 0 FLAGS : C:\Windows\system32>sc qprivs sppsvc [SC] QueryServiceConfig2 SUCCESS SERVICE_NAME: sppsvc PRIVILEGES : SeAuditPrivilege : SeChangeNotifyPrivilege : SeCreateGlobalPrivilege : SeImpersonatePrivilege C:\Windows\system32>sc qsidtype sppsvc [SC] QueryServiceConfig2 SUCCESS SERVICE_NAME: sppsvc SERVICE_SID_TYPE: UNRESTRICTED C:\Windows\system32>sc sdshow sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW DWO;;;WD) C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP SVC ERROR: The system was unable to find the specified registry key or value. C:\Windows\system32> Last edited by Brink; 31 Oct 2012 at 01:39 PM.. Reason: code box |
| My System Specs |
| 31 Oct 2012 | #6 |
| | Access denied, huh? Open an Elevated Command Prompt, and run the following commands sc sdshow plugplay REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S Copy and paste the results to your reply |
| My System Specs |
| 31 Oct 2012 | #7 |
| | Code: Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>sc sdshow plugplay D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD) C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\ CurrentVersion\ProfileList\S-1-5-18" /S HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1- 5-18 Flags REG_DWORD 0xc State REG_DWORD 0x0 RefCount REG_DWORD 0x1 Sid REG_BINARY 010100000000000512000000 ProfileImagePath REG_EXPAND_SZ %systemroot%\system32\config\systemprof ile C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\ CurrentVersion\ProfileList\S-1-5-19" /S HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1- 5-19 ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\LocalService Flags REG_DWORD 0x0 State REG_DWORD 0x0 C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\ CurrentVersion\ProfileList\S-1-5-20" /S C:\Windows\system32> Last edited by Brink; 31 Oct 2012 at 01:39 PM.. Reason: code box |
| My System Specs |
| 31 Oct 2012 | #8 |
| | Ah - I wonder what happenedto the Profilelist?? I've attached a small .reg file - please download it and save it to your desktop right-click on the saved file, and select Merge you'll get a couple of warnings - accept them You should get a success message - OK that. reboot, and run another MGADiag report |
| My System Specs |
| 31 Oct 2012 | #9 |
| | I should mention, after booting again today, i suddenly get a few updates available (might have to do with system restore? not sure if its important or not...): important: - KB2467173 optional: - Silverlight - Intel - Other hardware - Intel (R) Management Interface - KB2574819 - KB2592687 - Kb2709981 |
| My System Specs |
| 31 Oct 2012 | #10 |
| | Anyway: Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-PGT9C-777KD-32W74
Windows Product Key Hash: aV31uNYFoD+TSoVOl0ildGR0O5M=
Windows Product ID: 00359-OEM-8992687-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {F336A84C-3399-4C4A-A3FF-605C57615997}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F336A84C-3399-4C4A-A3FF-605C57615997}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-32W74</PKey><PID>00359-OEM-8992687-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3183993076-1973787798-2123229371</SID><SYSTEM><Manufacturer>Alienware</Manufacturer><Model>M17xR3</Model></SYSTEM><BIOS><Manufacturer>Alienware</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="7"/><Date>20110729000000.000000+000</Date></BIOS><HWID>9E1B3107018400FE</HWID><UserLCID>0424</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ALWARE</OEMID><OEMTableID>ALIENWRE</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
Error: 0x80070426
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0001000000000000
Event Time Stamp: 10:31:2012 07:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered Service: sppsvc
HWID Data-->
HWID Hash Current: NgAAAAIAAAABAAIAAQADAAAAAwABAAEAonYabHcWNoGuZJz3audEo2I9PIpcwx5RzPGWSC5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALWARE ALIENWRE
FACP ALWARE ALIENWRE
HPET ALWARE ALIENWRE
BOOT ALWARE ALIENWRE
MCFG ALWARE ALIENWRE
SLIC ALWARE ALIENWRE
OSFR ALWARE ALIENWRE
ASF! ALWARE ALIENWRE
SSDT INSYDE INSYDE
ASPT ALWARE ALIENWRE
SSDT INSYDE INSYDE
SSDT INSYDE INSYDE
SSDT INSYDE INSYDE
WDTT ALWARE ALIENWRE Last edited by Brink; 31 Oct 2012 at 02:53 PM.. Reason: code box |
| My System Specs |
 |
Windows is not genuine. Activation: Unavailable. problems?
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