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Windows 7: Windows Update Not Working after months of being off

01 Nov 2012   #1

Windows 7 Professional 64bit
 
 
Windows Update Not Working after months of being off

Hello there.
I recently changed my settings for Windows Update, to let it check for updates, but now it always asks for a restart.
I tried almost every solution, i don't know what to do, i need SP1 for SQL Server 2012 to work, but it's not installing. I even downloaded the update from microsoft's website, but the installer fails.
I tried almost every method i found :
- setting it to never update, then setting it back to automatic
- deleting the registry keys from the Update-er
- deleting the files in SoftwareDistribution
- trying FixIt (normal and aggressive mode)
- trying the FixIt method manually
- renaming the edb.log file in the SoftwareDistribution folder via safe-mode.

I can't give you an error number, since it doesn't show one. It just asks for a restart, but nothing happens. I really need this fixed...


My System SpecsSystem Spec
.

01 Nov 2012   #2

Windows 7 Pro. 64/SP-1
 
 

My System SpecsSystem Spec
02 Nov 2012   #3

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Hi.
Thanks for the reply.
I did the MGADiag thing and here's what I got :

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-CTVVT
Windows Product Key Hash: 2p0USQZWd5eqtU/fLBsfMK0C508=
Windows Product ID: 55041-148-2984912-86911
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {5ABA4FD6-AD1C-4909-AFBC-527DA7FBB016}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Laureant\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5ABA4FD6-AD1C-4909-AFBC-527DA7FBB016}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-148-2984912-86911</PID><PIDType>6</PIDType><SID>S-1-5-21-4164320735-3130608443-1273132313</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5750G</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="7"/><Date>20120316000000.000000+000</Date></BIOS><HWID>B6B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>900A69EF54B6D86</Val><Hash>CAwivVv8J/4/ooiU5ft7cR3fnOw=</Hash><Pid>89388-707-8518193-65399</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-148-298491-03-1033-7600.0000-0692012
Installation ID: 003383090340205460788565596253143341273673229264431351
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CTVVT
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/2/2012 10:36:27 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAEAAQABAAIAAQABAAAABwABAAEA6GFulbpKdgAqyFyB4l+oreLUGiMY0ghFEjEoU3KKvkEucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		ACRPRDCT
  FACP			ACRSYS		ACRPRDCT
  HPET			ACRSYS		ACRPRDCT
  BOOT			ACRSYS		ACRPRDCT
  MCFG			ACRSYS		ACRPRDCT
  ASF!			ACRSYS		ACRPRDCT
  SLIC			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
  ASPT			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
My System SpecsSystem Spec
.


02 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

This is a Volume License Key installationof Windows (and Office)
Unless you got this through your college or employer it is almost certainly counterfeit.

If this is a corproate machine, you should contact the System Admin for assistance as you may not have appropriate permissions.

There are also some strange indicators in the report - one part tends to indicate that the WAT update is installed, while another indicates that it isn't.


Close all open windows.
Open an Elevated Command Prompt window, and type the following command

wusa /uninstall /kb:971033

and hit the Enter key
Accept the warnings/confirmations, and wait for it to complete

copy and paste the output (if any) from the command prompt window to a reply here,
Reboot

reinstall the update from http://support.microsoft.com/kb/971033
Reboot

Attempt validation at www.microsoft.com/genuine/validate

run another MGADiag report, and post it.
My System SpecsSystem Spec
02 Nov 2012   #5

Windows 7 Professional 64bit
 
 

ok.
when trying to uninstall kb971033 i get the following error message :
Quote:
Installer encountered an error: 0x80070bc9
The requested operation failed. A system reboot is required to roll back changes made.
I seriously don't know what should I do.
Here's an MGADiag before the restart mentioned by the error message :
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-CTVVT
Windows Product Key Hash: 2p0USQZWd5eqtU/fLBsfMK0C508=
Windows Product ID: 55041-148-2984912-86911
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {5ABA4FD6-AD1C-4909-AFBC-527DA7FBB016}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Laureant\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5ABA4FD6-AD1C-4909-AFBC-527DA7FBB016}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-148-2984912-86911</PID><PIDType>6</PIDType><SID>S-1-5-21-4164320735-3130608443-1273132313</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5750G</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.20</Version><SMBIOSVersion major="2" minor="7"/><Date>20120316000000.000000+000</Date></BIOS><HWID>B6B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>900A69EF54B6D86</Val><Hash>CAwivVv8J/4/ooiU5ft7cR3fnOw=</Hash><Pid>89388-707-8518193-65399</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-148-298491-03-1033-7600.0000-0692012
Installation ID: 003383090340205460788565596253143341273673229264431351
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CTVVT
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/2/2012 4:06:26 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAEAAQABAAIAAQABAAAABwABAAEA6GFulbpKdgAqyFyB4l+oreLUGiMY0ghFEjEoU3KKvkEucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: no, invalid SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		ACRPRDCT
  FACP			ACRSYS		ACRPRDCT
  HPET			ACRSYS		ACRPRDCT
  BOOT			ACRSYS		ACRPRDCT
  MCFG			ACRSYS		ACRPRDCT
  ASF!			ACRSYS		ACRPRDCT
  SLIC			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
  ASPT			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
  SSDT			ACRSYS		ACRPRDCT
My System SpecsSystem Spec
02 Nov 2012   #6

Windows 7 Professional 64bit
 
 

Oh, and I did the Genuine Validation thing and it says :
Quote:
Because Windows installed on your PC is genuine, enjoy the security, reliability and protection it provides.
My System SpecsSystem Spec
02 Nov 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

This error seems often to be the result of problems with .NET installations.

It may be that the CheckSUR tool will help -
Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
My System SpecsSystem Spec
02 Nov 2012   #8

Windows 7 Professional 64bit
 
 

i can't find the ChekcSUR.log file.
The installation finished succesfully but there is no log file.
My System SpecsSystem Spec
02 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Look in C:\Windows\Logs\CBS
The file is named CheckSUR.log
My System SpecsSystem Spec
02 Nov 2012   #10

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Look in C:\Windows\Logs\CBS
The file is named CheckSUR.log
Here's the content of the file
Code:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-11-02 17:46

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 858
 No errors detected
My System SpecsSystem Spec
Reply

 Windows Update Not Working after months of being off




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