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Windows 7: Windows 7 is not Genuine Build 7601

04 Nov 2012   #1
Michaelfb

Windows 7 Home Premium 64bit
 
 
Windows 7 is not Genuine Build 7601

Hi,

I got a new computer about 4 weeks ago, and have had no problems up until last night. I left my computer on to go to a concert and everything was fine, and I come home to find that my desktop turned black, and said "This copy of Windows 7 is not Genuine.", and "You may have a counterfeited version of Windows.". Since then, I tried a System Restore, which did not work, and attempted to change it via the control panel (I have a product key on the side of my computer on a sticker) which gave me an error. I've been reading on this issue, and seems that I may have to call Microsoft Support to resolve this.

EDIT: I searched the error code, and found a fix for the error code that was preventing me from fixing it in the control panel. I then tried to change it and it worked.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-HX2DX-GQ4XR-Q9RY9
Windows Product Key Hash: FBAIO/vTartJPh4CQmviBrU5fs0=
Windows Product ID: 00359-OEM-8802197-40539
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {CF7C1E59-428C-49DC-9E48-2A9FA4D68561}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CF7C1E59-428C-49DC-9E48-2A9FA4D68561}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q9RY9</PKey><PID>00359-OEM-8802197-40539</PID><PIDType>3</PIDType><SID>S-1-5-21-3473853782-4047725085-2453307165</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F13</Version><SMBIOSVersion major="2" minor="7"/><Date>20120816000000.000000+000</Date></BIOS><HWID>251F0000010000FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:3:2012 22:20
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
N/A, hr = 0x8007000d

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG					
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl



My System SpecsSystem Spec
.

04 Nov 2012   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.


Let's try an easy fix first - it sometimes works.....

Please first try recreating Licensing Store.

Recreate the Licensing Store
Go to Start > All Programs > Accessories
Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt
Run the following commands in the Command Prompt window, using the Enter key at the end of each

net stop sppsvc
(wait until the service has stopped before entering the following lines)

CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
REN tokens.dat tokens.bar
net start sppsvc
slui.exe

After a couple of seconds the Windows Activation dialog will appear.
You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.
If you are asked for your Key, use the one on the COA sticker on the machine's case

Reboot and Post back with a new MGADiag report
My System SpecsSystem Spec
31 Jul 2014   #3
juliep19363

win7 ultimate x32
 
 

hi, I had this problem show up this evening and found your site quite by accident. a very lucky accident. I followed your instructions for fixing the invalid message about windows 7 not being valid. and it worked perfectly. it worked immediately. thank you so much.
first time I have ever had such good fortune trying a fix.
juliep
My System SpecsSystem Spec
.


02 Aug 2014   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I long ago lost track of how many people have used that fix successfully - glad it worked for you, too.

Good luck!
My System SpecsSystem Spec
15 Dec 2014   #5
boa999

Windows Home Premium x64
 
 
Did the job


Worked perfectly, however it was interesting the Software Protection Service (sppsrv) was not running. I should have checked first and I now wonder if being disabled was part of the problem. Now the sppsrv settings are to default (Auto delayed) and verified in task manager as running.

Thanks for the suggestion.
My System SpecsSystem Spec
15 Dec 2014   #6
boa999

Windows Home Premium x64
 
 
It's Back


Really thought re-registering the authorization worked but it is back. I will post a solution if I find one.
My System SpecsSystem Spec
15 Dec 2014   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Try this - it's a common problem currently - caused by a botched update last week...

What AV are you using?
Please disable real-time scanning/protection and reboot

If the notification has disappeared, re-enable real-time scanning and reboot again

If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.


Post back with the results
My System SpecsSystem Spec
16 Dec 2014   #8
boa999

Windows Home Premium x64
 
 
Microsoft blew it

Being a bit frustrated I called MS to take advantage of the activation tech team (a free service). A lady logged on to my machine and after 30 minutes of doing really stupid stuff she rendered my machine unusable.
I must admit it was a bit funny watching her do silly stuff. That is funny right up untill she killed it. The lesson I learned is to keep a recent backup image. Mine was almost two years old so I had to suffer through 197 updates over three reboots.
My System SpecsSystem Spec
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