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Windows 7: Windows not genuine error after HDD upgrade


08 Nov 2012   #11

Windows 7 Professional 32 Bit
 
 

open command prompt (admin mode)
make sure you have your product key
type these commands:
slmgr.vbs /upk
slmgr.vbs /rearm
slmgr.vbs /ipk <your-product-key>


My System SpecsSystem Spec
.

09 Nov 2012   #12

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by moviecane View Post
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]
Nothing is going to work until we fix these file mismatches.

I don't recall ever seeing the mismaitches listed in quite this way before - with no error code after them, so let's start with the basics....


Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
09 Nov 2012   #13

Windows 7 Ultimate 32 bit
 
 

The log is at https://skydrive.live.com/redir?resi...OoW2cPptt-Hq4Q
The only error was:
Windows Resource Protection found corrupt files but was unable to fix some of them.

Code:
MGADiag report:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X3WHH-DMB4B-TD2BG
Windows Product Key Hash: lrPh0LlvsM4aATXc6Or/tJYKPts=
Windows Product ID: 00426-437-1974984-85139
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {783AF261-2AE0-4E0F-AD52-AF6692A6F480}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Brandon\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{783AF261-2AE0-4E0F-AD52-AF6692A6F480}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TD2BG</PKey><PID>00426-437-1974984-85139</PID><PIDType>5</PIDType><SID>S-1-5-21-2412191413-1487478171-864263807</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="4"/><Date>20081119000000.000000+000</Date></BIOS><HWID>55303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-197498-01-1033-7601.0000-2752012
Installation ID: 002852126212168686492890721122052005146001018394509146
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TD2BG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/9/2012 10:04:48 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 11:7:2012 20:41
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: OgAAAAEABgABAAEAAAABAAAABAABAAEA6GHQmTy+Enkes0aDTmqaejIPQsC+fbDkKXWyZha6Vg9Gyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   DELL    M08    
  FACP   DELL    M08    
  HPET   DELL    M08    
  BOOT   DELL    M08    
  MCFG   DELL    M08    
  SLIC   DELL    M08    
  OSFR   DELL    M08    
  SSDT   PmRef  CpuPm
Thank you to everyone who is trying to help.
My System SpecsSystem Spec
.


10 Nov 2012   #14

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CBS log is very interesting - but also very uninformative
Please try running the CheckSUR tool - it may tell us a little more.

Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Then zip the CheckSUR.log and attach it to your reply.

The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
My System SpecsSystem Spec
10 Nov 2012   #15

Windows 7 Ultimate 32 bit
 
 

WUSI is giving me error 0xc8000247 and not installing. I downloaded before trying to install.

I also tried Myzoneajay's advice, and there was no change.
My System SpecsSystem Spec
10 Nov 2012   #16

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

With no disrepect to 'myzoneajay' his knowledge is severely limited by his experience.

I'm unsure what you means by 'WUSI' - I suspect that you mean that you got the error running the CheckSUR tool?

If so, then please run the following commands in an Elevated Command Prompt window, and post the results....

NET START BITS
NET START BFE
NET START WUAUSERV
NET START TRUSTEDINSTALLER


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
10 Nov 2012   #17

Win 7 Premium x32
 
 

Hi, I am having the same issue after upgrading a HD on my HP Elitebook 8540w laptop. WIndows 7 Premium, OEM, from HP, system still under warranty. No problems for a couple weeks after the upgrade, then Windows is suddenly not valid. It is wierd. The System Propeties shows Windows is Valid. But Windows Update and Microsoft Security Essentials will not update. The online check at Microsoft fails. I loaded the Genuine Advantage Diagnostic Tool to see if you had any other ideas.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0F210648-104A-43A5-8977-1074527620DA}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Prompt
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Prompt
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x800b0100
File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0F210648-104A-43A5-8977-1074527620DA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3158545152-2263505822-3328219824</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP EliteBook 8540w</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CVD Ver. F.0F</Version><SMBIOSVersion major="2" minor="6"/><Date>20110309000000.000000+000</Date></BIOS><HWID>E7DD3807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>47D53011623DEBC</Val><Hash>/EvK/fHFXk8Z/pzX9LQ001n04Is=</Hash><Pid>89388-862-3886926-65235</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700008-02-1033-7600.0000-0912010
Installation ID: 007055639391057725990182620981664300756804073036702484
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 11/10/2012 3:43:24 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 11:10:2012 15:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: OgAAAAEABAABAAQAAAACAAAAAgABAAEAeqi4XNTBIvwEvpq9+PC+DvCy9F3E9SSt1AHGGxYwiGRcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HPQOEM  1521    
  FACP   HPQOEM  1521    
  HPET   HPQOEM  1521    
  MCFG   HPQOEM  1521    
  TCPA   HPQOEM  1521    
  SSDT   HPQOEM  SataAhci
  SSDT   HPQOEM  SataAhci
  SLIC   HPQOEM  SLIC-MPC
  SSDT   HPQOEM  SataAhci
  DMAR   INTEL   CP_DALE 
  SSDT   HPQOEM  SataAhci
  SSDT   HPQOEM  SataAhci
  SSDT   HPQOEM  SataAhci
  ASF!   HPQOEM  1521
Suggestions?

thx!!!!!

Chip
My System SpecsSystem Spec
10 Nov 2012   #18

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

@thechip
Please start a NEW thread of your own - it's impossible to attempt fixing two problem machines in the one thread.
My System SpecsSystem Spec
10 Nov 2012   #19

Win 7 Premium x32
 
 
Moved to a new thread

thx. I did. Apologies!
My System SpecsSystem Spec
15 Nov 2012   #20

Windows 7 Ultimate 32 bit
 
 

Yes, I did mean that I got the error from the CheckSUR tool. Here are the results from the elevated command prompt:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>NET START BITS
The Background Intelligent Transfer Service service is starting.
The Background Intelligent Transfer Service service was started successfully.


C:\Windows\system32>NET START BFE
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>NET START WUAUSERV
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>NET START TRUSTEDINSTALLER
The Windows Modules Installer service is starting.
The Windows Modules Installer service was started successfully.


C:\Windows\system32>
My System SpecsSystem Spec
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