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Windows 7: Windows not genuine error after HDD upgrade

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06 Nov 2012   #1

Windows 7 Ultimate 32 bit
20 posts
 
 
Windows not genuine error after HDD upgrade
I was asked to move this to a new post, so I am reposting my original message and then an update:

I am also getting the popup that says Windows is not genuine after an HDD upgrade. It is coming up more and more frequently. I have "successfully" activated it over the phone and over the internet. The registry shows the correct key as being installed, but if I go to Windows system settings, it shows the wrong product ID, no matter how many times I change it. Also, if I go anywhere that you check if Windows is activated, it says that it is activated and genuine, but I still get the popup.

I have a screenshot of the Windows is not genuine message on my screen at the same time as The Microsoft Genuine Advantage Diagnostic Tool saying it is genuine. (See attached.)



Update:
Following Slartybart's recommendation, I tried suggestions given in similar posts. I cannot post the errors received when I try activating, because I do not receive errors. It always tells me activation was successful, no matter what activation method I use.

Also, when I click resolve online now, it brings me to an MS page that downloads a validation program, which fails to install, error 0xC8000247. I have tried that several times.
Attached Thumbnails
Windows not genuine error after HDD upgrade-2-windows-captures-together.jpg  
My System SpecsSystem Spec

06 Nov 2012   #2

Windows 7 Ultimate SP1 (x64)
9,557 posts
South Australia
 
 
In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the full unedited results of the validation tool here in your next reply

Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden
My System SpecsSystem Spec
06 Nov 2012   #3

Windows 7 Ultimate 32 bit
20 posts
 
 
Code:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X3WHH-DMB4B-TD2BG
Windows Product Key Hash: lrPh0LlvsM4aATXc6Or/tJYKPts=
Windows Product ID: 00426-437-1974984-85139
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {783AF261-2AE0-4E0F-AD52-AF6692A6F480}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Brandon\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{783AF261-2AE0-4E0F-AD52-AF6692A6F480}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TD2BG</PKey><PID>00426-437-1974984-85139</PID><PIDType>5</PIDType><SID>S-1-5-21-2412191413-1487478171-864263807</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="4"/><Date>20081119000000.000000+000</Date></BIOS><HWID>55303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-197498-01-1033-7601.0000-2752012
Installation ID: 002852126212168686492890721122052005146001018394509146
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TD2BG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/6/2012 7:04:45 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 10:31:2012 20:41
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAABAAAAAwABAAEA6GHQmTy+Enkes0aDTmqaejIPQsC+fbDksmYWulYPRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          M08    
  FACP            DELL          M08    
  HPET            DELL          M08    
  BOOT            DELL          M08    
  MCFG            DELL          M08    
  SLIC            DELL          M08    
  OSFR            DELL          M08    
  SSDT            PmRef        CpuPm
My System SpecsSystem Spec
.


06 Nov 2012   #4

Windows 7 Ultimate SP1 (x64)
9,557 posts
South Australia
 
 
How did you install Windows 7 to this PC?
My System SpecsSystem Spec
07 Nov 2012   #5

Win 7 x64 Home Premium (and x86 VirtualBox VM)
7,353 posts
Wales - probably in the pub
 
 
This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -

Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=21730

(you want the iata_enu.exe download)

Once complete, please reboot twice, then post another MGADiag report.
My System SpecsSystem Spec
07 Nov 2012   #6

Windows 7 Ultimate 32 bit
20 posts
 
 
I installed it originally as a downloaded upgrade from Vista that was part of a site license for all students to install to their personal PC from my university. The problem began a year later when I cloned my HDD and installed the new one. It is the only problem I have had after the cloning, and I am not using the old HDD.

I tried downloading the Intel Rapid Storage Technology drivers, and I got an error that I do not have the correct hardware for the installation. I also noticed that the drivers say they are for Windows Server 2003, Vista, and XP, but they do not list 7.
My System SpecsSystem Spec
07 Nov 2012   #7

Win 7 x64 Home Premium (and x86 VirtualBox VM)
7,353 posts
Wales - probably in the pub
 
 
It could be that you need the Matrix drivers instead....
http://downloadcenter.intel.com/Sear...ntel%c2%ae+RST)

(IATA89ENU.exe)
My System SpecsSystem Spec
07 Nov 2012   #8

Windows 7 Ultimate 32 bit
20 posts
 
 
The matrix drivers did install, and I thought they worked for a while, because the frequency of the Not Genuine error message pop-up decreased, but it did show up again, eventually.
My System SpecsSystem Spec
07 Nov 2012   #9

Windows 7 Ultimate SP1 (x64)
9,557 posts
South Australia
 
 
Re-post a fresh MGADIAG report.
My System SpecsSystem Spec
07 Nov 2012   #10

Windows 7 Ultimate 32 bit
20 posts
 
 
Code:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X3WHH-DMB4B-TD2BG
Windows Product Key Hash: lrPh0LlvsM4aATXc6Or/tJYKPts=
Windows Product ID: 00426-437-1974984-85139
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {783AF261-2AE0-4E0F-AD52-AF6692A6F480}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Brandon\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385]
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514]
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{783AF261-2AE0-4E0F-AD52-AF6692A6F480}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TD2BG</PKey><PID>00426-437-1974984-85139</PID><PIDType>5</PIDType><SID>S-1-5-21-2412191413-1487478171-864263807</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="4"/><Date>20081119000000.000000+000</Date></BIOS><HWID>55303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-197498-01-1033-7601.0000-2752012
Installation ID: 002852126212168686492890721122052005146001018394509146
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TD2BG
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/7/2012 9:22:06 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 11:7:2012 20:41
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAAABAAAAAwABAAEA6GHQmTy+Enkes0aDTmqaejIPQsC+fbDksmYWulYPRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          M08    
  FACP            DELL          M08    
  HPET            DELL          M08    
  BOOT            DELL          M08    
  MCFG            DELL          M08    
  SLIC            DELL          M08    
  OSFR            DELL          M08    
  SSDT            PmRef        CpuPm
My System SpecsSystem Spec
Reply
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 Windows not genuine error after HDD upgrade problems?



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