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Windows 7: another "Windows not genuine"

11 Nov 2012   #1

Windows 7 x64
 
 
another "Windows not genuine"

My hard drive died so I had Easy Tech replace it, install Windows and restore all my backups. Everything has been fine for about a month. Friday (like many of your threads) the following appeared in the lower right corner: Windows 7 Build 7601 This copy of Windows is not genuine. I have done several things: CHKDSK found no errors. SFC found no errors. I downloaded the antimalware you suggested-it found no errors. I restored my system to a prior restore point I tried to find the WGA Diag tool and only found Microsoft's diagnostic tool (from your link). I did run it and am attaching the report. I am unable to figure out what it is trying to tell me. Please help.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3912BB91-CDBC-4131-87E5-E1DFB539262E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Basic Edition 2003 - 119 Cryptographics Error
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3912BB91-CDBC-4131-87E5-E1DFB539262E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3619965489-49277117-1232309941</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>C5273507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>1D1729B5DC37F2A</Val><Hash>s5r4JggSBCOvLZzrhELlZ+FmZIo=</Hash><Pid>73102-OEM-5691761-44130</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-2872012
Installation ID: 010670525456820673843742455800464455234822037696127695
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Notification
Notification Reason: 0xC004F063.
Remaining Windows rearm count: 4
Trusted time: 11/11/2012 9:49:20 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:6:2012 15:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAJJQ6mOzyen/aMxL9dg4oH1Rt40S20nS3Vrg=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   DELL    WN09   
  FACP   DELL    WN09   
  HPET   DELL    WN09   
  MCFG   DELL    WN09   
  SLIC   DELL    WN09   
  SSDT   PmRef  BspCst
  SSDT   PmRef  BspCst
  SSDT   PmRef  BspCst


My System SpecsSystem Spec
11 Nov 2012   #2

7 x64
 
 

How did they reinstall Windows? If they didn't use a REAL Dell DVD then they must of used the key on the COA sticker.

Contact Dell and get a Real Dell Win 7 DVD.
My System SpecsSystem Spec
11 Nov 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.

You may need to activate by phone.
My System SpecsSystem Spec
.


11 Nov 2012   #4

Windows 7 x64
 
 

Dell never sent me a Windows 7 CD with the original install disks. Before my original disk died its symptoms led me to use Key Finder to save that info to a txt file in my backup. Here is that info:
Windows 7 Home Premium Service Pack 1
Product Part No.: X15-37379
Installed from 'OEM' media.
Product ID: 00359-OEM-8992687-00095 match to CD Key data
CD Key: XXXXX-XXXXX-XXXXX-KHRB8-RMV82
Computer Name: INSPIRON
Registered Owner: Ann
Registered Organization: Microsoft
Windows Information
Windows 7 Home Premium
Registered Owner: Ann
Registered Organization: Microsoft

Here is the new info:
Windows 7 Home Premium Service Pack 1
Product Part No.: X15-37379
Installed from 'OEM' media.
Product ID: 00359-OEM-8992687-00095 match to CD Key data
CD Key: XXXXX-XXXXX-XXXXX-KHRB8-RMV82
Computer Name: INSPIRON
Registered Owner: Ann L Shippee-Brenner
Registered Organization:
My System SpecsSystem Spec
11 Nov 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You MUST change the Key to the one on the COA sticker in the battery compartment- the Key you are currently using is only valid when used with the manufacturer's recovery media
My System SpecsSystem Spec
11 Nov 2012   #6

Windows 7 x64
 
 

Sorry for being so dense. Your MUST got through-the message went away. Thank you!
My System SpecsSystem Spec
11 Nov 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Glad it worked
Please post another MGADiag report so we can check that everything is now working.
My System SpecsSystem Spec
11 Nov 2012   #8

Windows 7 x64
 
 

Here you go. I have my fingers crossed.

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-498GD-22367-KRJHP
Windows Product Key Hash: ebw8xVroFllg4JFmgisJJWJUvJs=
Windows Product ID: 00359-OEM-9810244-50541
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3912BB91-CDBC-4131-87E5-E1DFB539262E}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Basic Edition 2003 - 119 Cryptographics Error
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3912BB91-CDBC-4131-87E5-E1DFB539262E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KRJHP</PKey><PID>00359-OEM-9810244-50541</PID><PIDType>8</PIDType><SID>S-1-5-21-3619965489-49277117-1232309941</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>C5273507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>1D1729B5DC37F2A</Val><Hash>s5r4JggSBCOvLZzrhELlZ+FmZIo=</Hash><Pid>73102-OEM-5691761-44130</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-102-450541-02-1033-7601.0000-3162012
Installation ID: 000391548263350331603841587861393970093230945734960306
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: KRJHP
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 11/11/2012 4:23:48 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:6:2012 15:51
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAJJQ6mOzyen/aMxL9dg4oH1Rt40S20nS3Vrg=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09 
FACP DELL WN09 
HPET DELL WN09 
MCFG DELL WN09 
SLIC DELL WN09 
SSDT PmRef BspCst
SSDT PmRef BspCst
SSDT PmRef BspCst
My System SpecsSystem Spec
11 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That looks fine - you can stop holding your breath now

Good luck.
My System SpecsSystem Spec
Reply

 another "Windows not genuine"





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