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Windows 7: Windows 7 service pack 1 will not install

13 Nov 2012   #21

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Great - now please run the CheckSUR tool again, and we'll see if it's fixed the error and/or shown more problems up.

My System SpecsSystem Spec
.

13 Nov 2012   #22

Windows 7 Home Premium x64
 
 

Alrighty here it is.


Attached Files
File Type: zip CheckSUR.zip (444 Bytes, 14 views)
My System SpecsSystem Spec
13 Nov 2012   #23

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

OK - we'll try it another way if the following doesn't change things....
Please run (yet) another SFC /SCANNOW, and post the new CBS.log.

I have to go out - and may not get back online until the morning
My System SpecsSystem Spec
.


13 Nov 2012   #24

Windows 7 Home Premium x64
 
 

My System SpecsSystem Spec
13 Nov 2012   #25

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Code:
2012-11-13 12:29:09, Info                  CSI    0000030d [SR] Verify complete
2012-11-13 12:29:09, Info                  CSI    0000030e [SR] Repairing 2 components
2012-11-13 12:29:09, Info                  CSI    0000030f [SR] Beginning Verify and Repair transaction
2012-11-13 12:29:09, Info                  CSI    00000310 Hashes for file member \SystemRoot\WinSxS\amd64_prnhp004.inf_31bf3856ad364e35_6.1.7600.16385_none_306093dc85bc087c\Amd64\hpD5400t.dll do not match actual file [l:36{18}]"Amd64\hpD5400t.dll" :
  Found: {l:32 b:eyEmNxKQ2ojiP++LmfX2gjhnCGxuFbIhBTuUIHoyc/0=} Expected: {l:32 b:j26INQbRcegQ2fICElaxrwMOE7oWdfpcUHTJ0shjSgA=}
2012-11-13 12:29:09, Info                  CSI    00000311 [SR] Cannot repair member file [l:36{18}]"Amd64\hpD5400t.dll" of prnhp004.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-11-13 12:29:09, Info                  CSI    00000312 Hashes for file member \SystemRoot\WinSxS\amd64_prnhp005.inf_31bf3856ad364e35_6.1.7600.16385_none_30e9a6119eda44e5\Amd64\hp6500nt.vdf do not match actual file [l:36{18}]"Amd64\hp6500nt.vdf" :
  Found: {l:32 b:7HNUX7G0W1fz4dW9B72BynBVO0x9hQsu3FRsERBkN4g=} Expected: {l:32 b:2z5+NfDzSDG+46PjT/vT2K66PR6S9sA1Uk5y1j/BaTM=}
2012-11-13 12:29:09, Info                  CSI    00000313 [SR] Cannot repair member file [l:36{18}]"Amd64\hp6500nt.vdf" of prnhp005.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-11-13 12:29:09, Info                  CSI    00000314 Hashes for file member \SystemRoot\WinSxS\amd64_prnhp005.inf_31bf3856ad364e35_6.1.7600.16385_none_30e9a6119eda44e5\Amd64\hpfpaw73.dll do not match actual file [l:36{18}]"Amd64\hpfpaw73.dll" :
  Found: {l:32 b:uq3qdWmbOBFGH63clx/gQx5uchPBJVVgxStOO1XVL5Y=} Expected: {l:32 b:v9O+UyCwVzImfp9Ebn2B23OxEsSNT6S9Q0Gvmt+JABo=}
2012-11-13 12:29:09, Info                  CSI    00000315 [SR] Cannot repair member file [l:36{18}]"Amd64\hpfpaw73.dll" of prnhp005.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-11-13 12:29:10, Info                  CSI    00000316 Hashes for file member \SystemRoot\WinSxS\amd64_prnhp005.inf_31bf3856ad364e35_6.1.7600.16385_none_30e9a6119eda44e5\Amd64\hp6500nt.vdf do not match actual file [l:36{18}]"Amd64\hp6500nt.vdf" :
  Found: {l:32 b:PRGKDBvK0sw34Ejut5v5y4rHqCWIGuwLpwootBp5Eq4=} Expected: {l:32 b:2z5+NfDzSDG+46PjT/vT2K66PR6S9sA1Uk5y1j/BaTM=}
2012-11-13 12:29:10, Info                  CSI    00000317 [SR] Cannot repair member file [l:36{18}]"Amd64\hp6500nt.vdf" of prnhp005.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-11-13 12:29:10, Info                  CSI    00000318 [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.INF_prnhp005"
2012-11-13 12:29:10, Info                  CSI    00000319 Repair results created:
POQ 124 starts:
is the resulting error list - which isn't as bad as it may look at first glance.

I'll draw up a repair protocol over the next 24 hours - if you haven't heard from me by then, please shout!
My System SpecsSystem Spec
13 Nov 2012   #26

Windows 7 Home Premium x64
 
 

I get a lot of blue screens of death, could this be what is causing them?
My System SpecsSystem Spec
14 Nov 2012   #27

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

They all appear to be related to print drivers - does that ring bells?
I'm working on your fix now
My System SpecsSystem Spec
14 Nov 2012   #28

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - everen.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder C:\everen

Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\everen

hit the enter key - if you get a 'Not Found' error try
DIR D:\everen
or
DIR E:\everen


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...
XCOPY <drive>:\everen <drive>:\windows\winsxs /y /i /s /v /h
run the command (it should take almost no time)and when the prompt return, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

Also run a new MGADiag report, and post the result.
My System SpecsSystem Spec
14 Nov 2012   #29

Windows 7 Home Premium x64
 
 

Here's the CBS.log file...
https://skydrive.live.com/redir?resi...MAf3kHcax3Z2q0

And here's the MGADiag report
Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
Windows Product ID: 00359-OEM-8992687-00118
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {A90DDB03-D9A1-4B57-93C5-F041176801B7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A90DDB03-D9A1-4B57-93C5-F041176801B7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-1378873507-1112521567-937393411</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>CG1330</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0402 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100517000000.000000+000</Date></BIOS><HWID>13B93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7600.16385
 
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800118-02-1033-7600.0000-2172009
Installation ID: 017334006295423934907735134063255820419701963890178896
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DVQJG
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 11/14/2012 4:04:29 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:6:2012 16:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln1m2sCO4ms4mBAzVPKaMzzMhjrO7h71AtA=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            051710        APIC1026
FACP            051710        FACP1026
SRAT            AMD         FAM_F_10
HPET            051710        OEMHPET 
MCFG            051710        OEMMCFG 
OEMB            051710        OEMB1026
SLIC            _ASUS_        Notebook
SSDT            A M I         POWERNOW
My System SpecsSystem Spec
14 Nov 2012   #30

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The report looks good - and the CBS log is clear.

I think we've got it

Now please reboot once more and then try installing SP1 using the offline installer (rather than Windows Updates)
My System SpecsSystem Spec
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 Windows 7 service pack 1 will not install




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