Windows 7 service pack 1 will not install

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #21

    Great - now please run the CheckSUR tool again, and we'll see if it's fixed the error and/or shown more problems up.
      My Computer


  2. Posts : 14
    Windows 7 Home Premium x64
    Thread Starter
       #22

    Alrighty here it is.
    Windows 7 service pack 1 will not install Attached Files
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #23

    OK - we'll try it another way if the following doesn't change things....
    Please run (yet) another SFC /SCANNOW, and post the new CBS.log.

    I have to go out - and may not get back online until the morning
      My Computer


  4. Posts : 14
    Windows 7 Home Premium x64
    Thread Starter
       #24
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #25

    Code:
    2012-11-13 12:29:09, Info                  CSI    0000030d [SR] Verify complete
    2012-11-13 12:29:09, Info                  CSI    0000030e [SR] Repairing 2 components
    2012-11-13 12:29:09, Info                  CSI    0000030f [SR] Beginning Verify and Repair transaction
    2012-11-13 12:29:09, Info                  CSI    00000310 Hashes for file member \SystemRoot\WinSxS\amd64_prnhp004.inf_31bf3856ad364e35_6.1.7600.16385_none_306093dc85bc087c\Amd64\hpD5400t.dll do not match actual file [l:36{18}]"Amd64\hpD5400t.dll" :
      Found: {l:32 b:eyEmNxKQ2ojiP++LmfX2gjhnCGxuFbIhBTuUIHoyc/0=} Expected: {l:32 b:j26INQbRcegQ2fICElaxrwMOE7oWdfpcUHTJ0shjSgA=}
    2012-11-13 12:29:09, Info                  CSI    00000311 [SR] Cannot repair member file [l:36{18}]"Amd64\hpD5400t.dll" of prnhp004.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2012-11-13 12:29:09, Info                  CSI    00000312 Hashes for file member \SystemRoot\WinSxS\amd64_prnhp005.inf_31bf3856ad364e35_6.1.7600.16385_none_30e9a6119eda44e5\Amd64\hp6500nt.vdf do not match actual file [l:36{18}]"Amd64\hp6500nt.vdf" :
      Found: {l:32 b:7HNUX7G0W1fz4dW9B72BynBVO0x9hQsu3FRsERBkN4g=} Expected: {l:32 b:2z5+NfDzSDG+46PjT/vT2K66PR6S9sA1Uk5y1j/BaTM=}
    2012-11-13 12:29:09, Info                  CSI    00000313 [SR] Cannot repair member file [l:36{18}]"Amd64\hp6500nt.vdf" of prnhp005.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2012-11-13 12:29:09, Info                  CSI    00000314 Hashes for file member \SystemRoot\WinSxS\amd64_prnhp005.inf_31bf3856ad364e35_6.1.7600.16385_none_30e9a6119eda44e5\Amd64\hpfpaw73.dll do not match actual file [l:36{18}]"Amd64\hpfpaw73.dll" :
      Found: {l:32 b:uq3qdWmbOBFGH63clx/gQx5uchPBJVVgxStOO1XVL5Y=} Expected: {l:32 b:v9O+UyCwVzImfp9Ebn2B23OxEsSNT6S9Q0Gvmt+JABo=}
    2012-11-13 12:29:09, Info                  CSI    00000315 [SR] Cannot repair member file [l:36{18}]"Amd64\hpfpaw73.dll" of prnhp005.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2012-11-13 12:29:10, Info                  CSI    00000316 Hashes for file member \SystemRoot\WinSxS\amd64_prnhp005.inf_31bf3856ad364e35_6.1.7600.16385_none_30e9a6119eda44e5\Amd64\hp6500nt.vdf do not match actual file [l:36{18}]"Amd64\hp6500nt.vdf" :
      Found: {l:32 b:PRGKDBvK0sw34Ejut5v5y4rHqCWIGuwLpwootBp5Eq4=} Expected: {l:32 b:2z5+NfDzSDG+46PjT/vT2K66PR6S9sA1Uk5y1j/BaTM=}
    2012-11-13 12:29:10, Info                  CSI    00000317 [SR] Cannot repair member file [l:36{18}]"Amd64\hp6500nt.vdf" of prnhp005.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
    2012-11-13 12:29:10, Info                  CSI    00000318 [SR] This component was referenced by [l:186{93}]"Microsoft-Windows-Printer-Drivers-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.INF_prnhp005"
    2012-11-13 12:29:10, Info                  CSI    00000319 Repair results created:
    POQ 124 starts:
    is the resulting error list - which isn't as bad as it may look at first glance.

    I'll draw up a repair protocol over the next 24 hours - if you haven't heard from me by then, please shout!
      My Computer


  6. Posts : 14
    Windows 7 Home Premium x64
    Thread Starter
       #26

    I get a lot of blue screens of death, could this be what is causing them?
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #27

    They all appear to be related to print drivers - does that ring bells?
    I'm working on your fix now :)
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #28

    I've uploaded a file - everen.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
    Please download and save it.

    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    This should create a folder C:\everen

    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.

    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\everen

    hit the enter key - if you get a 'Not Found' error try
    DIR D:\everen
    or
    DIR E:\everen


    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...
    XCOPY <drive>:\everen <drive>:\windows\winsxs /y /i /s /v /h
    run the command (it should take almost no time)and when the prompt return, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

    Also run a new MGADiag report, and post the result.
      My Computer


  9. Posts : 14
    Windows 7 Home Premium x64
    Thread Starter
       #29

    Here's the CBS.log file...
    https://skydrive.live.com/redir?resi...MAf3kHcax3Z2q0

    And here's the MGADiag report
    Code:
     
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
    Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
    Windows Product ID: 00359-OEM-8992687-00118
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {A90DDB03-D9A1-4B57-93C5-F041176801B7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A90DDB03-D9A1-4B57-93C5-F041176801B7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-1378873507-1112521567-937393411</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>CG1330</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0402 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100517000000.000000+000</Date></BIOS><HWID>13B93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
     
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800118-02-1033-7600.0000-2172009
    Installation ID: 017334006295423934907735134063255820419701963890178896
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DVQJG
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 11/14/2012 4:04:29 PM
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:6:2012 16:33
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
     
    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln1m2sCO4ms4mBAzVPKaMzzMhjrO7h71AtA=
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            051710        APIC1026
    FACP            051710        FACP1026
    SRAT            AMD         FAM_F_10
    HPET            051710        OEMHPET 
    MCFG            051710        OEMMCFG 
    OEMB            051710        OEMB1026
    SLIC            _ASUS_        Notebook
    SSDT            A M I         POWERNOW
    Last edited by Brink; 15 Nov 2012 at 21:56. Reason: code box
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #30

    The report looks good - and the CBS log is clear.

    I think we've got it :)

    Now please reboot once more and then try installing SP1 using the offline installer (rather than Windows Updates)
      My Computer


 
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