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Windows 7: Windows 7 service pack 1 will not install


11 Nov 2012   #1

Windows 7 Home Premium x64
 
 
Windows 7 service pack 1 will not install

I am trying to install the windows 7 service pack 1 but it will not let me. I have already tried the standalone installer and downloading the service pack directly and running it, but it will not work. When I try to run it through windows update it sits at 0% and I get the error code 80004005. How can I fix this?

My System SpecsSystem Spec
.

11 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That error code roughly translates as 'access denied'

Since Windows Updates and the Software protection service have many things in common, it can be useful to see a copy of the MGADiag report.....

We need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
My System SpecsSystem Spec
11 Nov 2012   #3

Windows 7 Home Premium x64
 
 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
Windows Product ID: 00359-OEM-8992687-00118
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {A90DDB03-D9A1-4B57-93C5-F041176801B7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Allowed
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A90DDB03-D9A1-4B57-93C5-F041176801B7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-1378873507-1112521567-937393411</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>CG1330</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0402 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100517000000.000000+000</Date></BIOS><HWID>13B93607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800118-02-1033-7600.0000-2172009
Installation ID: 017334006295423934907735134063255820419701963890178896
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DVQJG
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 11/11/2012 5:26:53 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:6:2012 16:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln1m2sCO4ms4mBAzVPKaMzzMhjrO7h71AtA=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 051710 APIC1026
FACP 051710 FACP1026
SRAT AMD FAM_F_10
HPET 051710 OEMHPET
MCFG 051710 OEMMCFG
OEMB 051710 OEMB1026
SLIC _ASUS_ Notebook
SSDT A M I POWERNOW
My System SpecsSystem Spec
.


11 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That all looks fine - so not very informative


Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Then zip the CheckSUR.log and attach it to your reply.

The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
My System SpecsSystem Spec
11 Nov 2012   #5

Windows 7 Home Premium x64
 
 

Where is the CheckSUR.log file?
I ran the tool and it appears to have completed successfully.
My System SpecsSystem Spec
11 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by NoelDP View Post
(you'll need to look in the details for Method 2)
The log is at C:\Windows\Logs\CBS\Checksur.log
there is also a history log - Checksur.persist.log - which isn't needed for the moment
My System SpecsSystem Spec
11 Nov 2012   #7

Windows 7 Home Premium x64
 
 

I hope this is the file you need


Attached Files
File Type: zip CheckSUR.zip (17.0 KB, 63 views)
My System SpecsSystem Spec
11 Nov 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That is one heck of a lot of registry errors!
Have you been using any kind of registry 'cleaner'??

(f) CSI Payload File Corrupt 0x00000000 wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17514_none_0b66cb34258c936f

appears to be the only remaining error...
perhaps we'd better do a more general file scan before attempting to fix that, in case there are more problems....

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
11 Nov 2012   #9

Windows 7 Home Premium x64
 
 

It didn't find any errors...
Where do i find this cbs.log file?
My System SpecsSystem Spec
12 Nov 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The log is at c:\Windows\Logs\CBS\CBS.log - you'll have to copy it to the desktop before you can to anything, as the file is permanently open.
My System SpecsSystem Spec
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 Windows 7 service pack 1 will not install




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