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Windows 7: Please help repairing windows not genuine dialog popping up

07 Dec 2012   #91
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmmm- we may need to repair the database itself....
Open an Elevated Command Prompt.

Run the following commands...

net stop cryptsvc
esentutl /p %systemroot%\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb

Click OK to confirm that you should run this tool only on databases that are corrupt. If the tool reports that the database is corrupt, then you will need to empty the catroot2 folder, so that its contents can be rebuilt
run
net start cryptsvc
to start Cryptographic Services,
then again leave the system for a while to rebuild the databse


My System SpecsSystem Spec
.

07 Dec 2012   #92
tenjuna

Windows 7 Pro x64
 
 

There is no catdb folder in {F750E6C3-38EE-11D1-85E5-00C04FC295EE}

In fact both directories under catroot2 are empty.

(I restarted cryptsvc after error)

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>net stop cryptsvc
The Cryptographic Services service is stopping..
The Cryptographic Services service was stopped successfully.


C:\Windows\system32>esentutl /p %systemroot%\System32\catroot2\{F750E6C3-38EE-11
D1-85E5-00C04FC295EE}\catdb

Extensible Storage Engine Utilities for Microsoft(R) Windows(R)
Version 6.1
Copyright (C) Microsoft Corporation. All Rights Reserved.

Error: Access to source database 'C:\Windows\System32\catroot2\{F750E6C3-38EE-11
D1-85E5-00C04FC295EE}\catdb' failed with Jet error -1811.

Operation terminated with error -1811 (JET_errFileNotFound, File not found) afte
r 0.0 seconds.




C:\Windows\system32>
My System SpecsSystem Spec
07 Dec 2012   #93
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That sounds as if someone has damaged the catroot folder. (note: not the catroot2 folder!)

Please run the following commands and post the results.

Code:
DIR C:\Windows\prnsv003.cat /s
DIR C:\Windows\windows-legacy-whql.cat /s
ICACLS C:\Windows\System32\Catroot
ICACLS C:\Windows\System32\Catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}
ICACLS C:\Windows\System32\Catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\prnsv003.cat
ICACLS C:\Windows\System32\Catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\windows-legacy-whql.cat
My System SpecsSystem Spec
.


07 Dec 2012   #94
tenjuna

Windows 7 Pro x64
 
 

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>DIR C:\Windows\prnsv003.cat /s
 Volume in drive C is System
 Volume Serial Number is F240-5C20

 Directory of C:\Windows\System32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}


07/13/2009  07:44 PM            20,375 prnsv003.cat
               1 File(s)         20,375 bytes

 Directory of C:\Windows\System32\DriverStore\FileRepository\prnsv003.inf_amd64_
neutral_1e0c4fbb9b11b015

07/13/2009  07:44 PM            20,375 prnsv003.cat
               1 File(s)         20,375 bytes

 Directory of C:\Windows\winsxs\amd64_prnsv003.inf_31bf3856ad364e35_6.1.7600.163
85_none_61a2cdbcd95e2a4a

07/13/2009  07:44 PM            20,375 prnsv003.cat
               1 File(s)         20,375 bytes

     Total Files Listed:
               3 File(s)         61,125 bytes
               0 Dir(s)  424,935,284,736 bytes free

C:\Windows\system32>
C:\Windows\system32>DIR C:\Windows\windows-legacy-whql.cat /s
 Volume in drive C is System
 Volume Serial Number is F240-5C20

 Directory of C:\Windows\System32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}


06/10/2009  02:36 PM           351,022 windows-legacy-whql.cat
               1 File(s)        351,022 bytes

     Total Files Listed:
               1 File(s)        351,022 bytes
               0 Dir(s)  424,935,284,736 bytes free

C:\Windows\system32>ICACLS C:\Windows\System32\Catroot
C:\Windows\System32\Catroot NT SERVICE\CryptSvc:(F)
                            NT SERVICE\CryptSvc:(OI)(CI)(IO)(F)
                            NT SERVICE\TrustedInstaller:(I)(F)
                            NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)
                            NT AUTHORITY\SYSTEM:(I)(F)
                            NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                            BUILTIN\Administrators:(I)(F)
                            BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                            BUILTIN\Users:(I)(RX)
                            BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                            CREATOR OWNER:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\System32\Catroot\{F750E6C3-38EE-11D1-85E5-
00C04FC295EE}
C:\Windows\System32\Catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE} NT SERVICE\Cr
yptSvc:(I)(F)
                                                                   NT SERVICE\Cr
yptSvc:(I)(OI)(CI)(IO)(F)
                                                                   NT SERVICE\Tr
ustedInstaller:(I)(F)
                                                                   NT SERVICE\Tr
ustedInstaller:(I)(CI)(IO)(F)
                                                                   NT AUTHORITY\
SYSTEM:(I)(F)
                                                                   NT AUTHORITY\
SYSTEM:(I)(OI)(CI)(IO)(F)
                                                                   BUILTIN\Admin
istrators:(I)(F)
                                                                   BUILTIN\Admin
istrators:(I)(OI)(CI)(IO)(F)
                                                                   BUILTIN\Users
:(I)(RX)
                                                                   BUILTIN\Users
:(I)(OI)(CI)(IO)(GR,GE)
                                                                   CREATOR OWNER
:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\System32\Catroot\{F750E6C3-38EE-11D1-85E5-
00C04FC295EE}\prnsv003.cat
C:\Windows\System32\Catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\prnsv003.cat
NT SERVICE\CryptSvc:(I)(F)

NT AUTHORITY\SYSTEM:(I)(F)

BUILTIN\Administrators:(I)(F)

BUILTIN\Users:(I)(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\System32\Catroot\{F750E6C3-38EE-11D1-85E5-
00C04FC295EE}\windows-legacy-whql.cat
C:\Windows\System32\Catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\windows-legac
y-whql.cat NT SERVICE\CryptSvc:(I)(F)

           NT AUTHORITY\SYSTEM:(I)(F)

           BUILTIN\Administrators:(I)(F)

           BUILTIN\Users:(I)(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>
My System SpecsSystem Spec
07 Dec 2012   #95
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmmm -
Please Open Event Viewer, and save the Windows Logs \Application and \System , compress then, and attach them to a reply.
There should be a clue there somewhere, if we have any luck at all.
My System SpecsSystem Spec
07 Dec 2012   #96
tenjuna

Windows 7 Pro x64
 
 

attached.
My System SpecsSystem Spec
07 Dec 2012   #97
tenjuna

Windows 7 Pro x64
 
 

just in case you already grabbed it, I noticed there was a folder that was saved out as well, which I added to the compressed file. The file size is now 3.37mb in case you downloaded the first one already.
My System SpecsSystem Spec
07 Dec 2012   #98
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Every reference I can find to the relevant errors (Search and CAPI2 failures) refers me back to IRST and IMST drivers
Let's try removing both sets of drivers completely as far as possible, then uninstalling your Turbo completely.
reboot, wait 20 minutes, and run the commands from post 91 again and see if the folder rebuilds - if not, then rename catroot2 again and wait a further hour before rebooting.
Post another MGADiag report, run an SFC /SCANNOW and post the CBS.log file together with new Event logs.
My System SpecsSystem Spec
07 Dec 2012   #99
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I see that Intel have just released updated drivers (for Win7/8 ONLY) at http://downloadcenter.intel.com/Deta...&DwnldID=22194
Please try them eventually, and post another MGADiag report.
My System SpecsSystem Spec
24 Dec 2012   #100
tenjuna

Windows 7 Pro x64
 
 

removed intel software, removed turbo card.

cannot install any version of IRST now due to "computer does not meet minimum requirements". the July 10.6 version did previously install and now it does not *shrug*

there is nothing in catroot2 folder.

files attached, looks to be same as before.
My System SpecsSystem Spec
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 Please help repairing windows not genuine dialog popping up




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