Dell preinstalled Win7 pro fails genuine authentication check. WTF.


  1. Posts : 4
    Windows 7 pro OEM x64 (Dell preinstalled)
       #1

    Dell preinstalled Win7 pro fails genuine authentication check. WTF.


    Hi!

    Just when I was about to download XP-mode and virtual pc the micro$oft site recognised my system to be non-genuine. Now this is, by all accounts, a load of bull$h!t - the computer is less than 5 months old and came with the system preinstalled.
    Still the question of further action remains. That's totally unacceptable that a completely valid and legal copy is recognised as non-genuine.
    Furthermore - oh what an irony - my previous computer running pirated windows never had the issue.. I'd really hate to resort to piracy again just to use my completely legal copy of the software to its full extent.

    MGADiag log is as follows, thanks for the help!
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {3CC06B01-C123-4CCC-8FF0-B14C73279F0D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Laur\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3CC06B01-C123-4CCC-8FF0-B14C73279F0D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1880657365-3364276899-1720067974</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M4600</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS><HWID>411C3907018400FE</HWID><UserLCID>0425</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1242012
    Installation ID: 011591168664330735141576623203406430038711450380275215
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 23.11.2012 2:50:39
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:28:2012 13:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: OgAAAAIAAAABAAIABAACAAAAAwABAAEAln0O43wJFT9QwD7wuNgMRpjsQjR39i3iViqr0QaV8EYucw==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			DELL  		CBX3   
      FACP			DELL  		CBX3   
      HPET			A M I 		 PCHHPET
      BOOT			DELL  		CBX3    
      MCFG			DELL  		SNDYBRDG
      TCPA					
      SSDT			DELLTP		TPM
      SSDT			DELLTP		TPM
      SSDT			DELLTP		TPM
      DMAR			INTEL 		SNB 
      SLIC			DELL  		CBX3   
      SSDT			DELLTP		TPM
      My Computer


  2. Posts : 4
    Windows 7 pro OEM x64 (Dell preinstalled)
    Thread Starter
       #2

    And going on funnier and funnier.
    Downloadable genuine validation tool for virtual pc standalone download worked like a charm..
    But there's still the question of XP-mode. I'd really prefer not to use tpb.se to update a legal copy of windows..
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #3

    Please attempt validation at www.microsoft.com/genuine/validate - what happens?
    If it fails, go to www.microsoft.com/genuine/diag - follow any correctie action, and attempt validation again.
    post back with a new MGADiag report.
      My Computer


  4. Posts : 4
    Windows 7 pro OEM x64 (Dell preinstalled)
    Thread Starter
       #4

    NoelDP said:
    Please attempt validation at www.microsoft.com/genuine/validate - what happens?
    If it fails,
    yup, it fails.

    NoelDP said:
    go to www.microsoft.com/genuine/diag - follow any correctie action, and attempt validation again.
    post back with a new MGADiag report.
    All tests show up green. Thus no changes to system. Report as follows:


    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {3CC06B01-C123-4CCC-8FF0-B14C73279F0D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Laur\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3CC06B01-C123-4CCC-8FF0-B14C73279F0D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1880657365-3364276899-1720067974</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M4600</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS><HWID>411C3907018400FE</HWID><UserLCID>0425</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1242012
    Installation ID: 011591168664330735141576623203406430038711450380275215
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 23.11.2012 18:37:52
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EFD
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:23:2012 15:22
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: PAAAAAIAAAABAAIABAACAAAABAABAAEAln0O43wJFT9QwD7wuNgMRpjsQjR39i3iViqr0QaV8EbECy5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			DELL  		CBX3   
      FACP			DELL  		CBX3   
      HPET			A M I 		 PCHHPET
      BOOT			DELL  		CBX3    
      MCFG			DELL  		SNDYBRDG
      TCPA					
      SSDT			DELLTP		TPM
      SSDT			DELLTP		TPM
      SSDT			DELLTP		TPM
      DMAR			INTEL 		SNB 
      SLIC			DELL  		CBX3   
      SSDT			DELLTP		TPM
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #5

    The 0x80072EFD error indicates a connection problem -
    This is probably due to either malware or the residues of an AV.
    What AV is currently installed - what other AVs have EVER been installed (including the one pre-installed by the manufacturer)??

    Are you using a third-party firewall?
    What other security software is in place?
      My Computer


  6. Posts : 4
    Windows 7 pro OEM x64 (Dell preinstalled)
    Thread Starter
       #6

    NoelDP said:
    The 0x80072EFD error indicates a connection problem -
    This is probably due to either malware or the residues of an AV.
    What AV is currently installed - what other AVs have EVER been installed (including the one pre-installed by the manufacturer)??

    Are you using a third-party firewall?
    What other security software is in place?
    Eset Smart Security 5 (includes both AV and firewall) has been doing the job from the beginning - I specifically refused any pre-installed software except the OS itself
    I checked the firewall and sure it was blocking access to validation.sls.microsoft.com.. Well, go figure..
    Probably blocked access forever by mistake instead of allowing it.
    Also, unblocking the address solved the issue. Thanks a ton, wouldn't have known to search it from there..
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    They aren't all that easy :)

    Glad we found it quickly - good luck!
      My Computer


 

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