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Windows 7: Windows 7 update and error code: 80070003


14 Nov 2012   #1

Windows 7 Ultimate x64
 
 
Windows 7 update and error code: 80070003

Hi all,

I'm facing with this problem today.
I have two updates available from Windows Update:

1) Security Update for Microsoft Office 2007 suites (KB2687311)
2) Update for Microsoft Office suites (KB2596848)

I tried to download them but I got the error code: 8007003 as soon as the downloading start.

I don't have the Office Package but I have the viewer versions installed of them.

I'm assuming that I need to install these updates since the checking process shown them as to be installed.

Any idea?

Thank you

OS: Windows 7 x64 Utimate

My System SpecsSystem Spec
.

14 Nov 2012   #2

Win 7 Ultimate
 
 

might be worth trying the Automatic Troubleshooter or if thats doesnt work try the System Update Readiness Tool from the MS download centre
My System SpecsSystem Spec
14 Nov 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote   Quote: Originally Posted by CodeVisio View Post
Hi all,

I'm facing with this problem today.
I have two updates available from Windows Update:

1) Security Update for Microsoft Office 2007 suites (KB2687311)
2) Update for Microsoft Office suites (KB2596848)

I tried to download them but I got the error code: 8007003 as soon as the downloading start.

I don't have the Office Package but I have the viewer versions installed of them.

I'm assuming that I need to install these updates since the checking process shown them as to be installed.

Any idea?

Thank you

OS: Windows 7 x64 Utimate
The 0x80070003 error is 'path not found' - the question then obviously, which path? - and why is it missing?

An MGADiag report may help diagnosis...

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.
My System SpecsSystem Spec
.


14 Nov 2012   #4

Windows 7 Ultimate x64
 
 

This is the data from MGADiag

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-772T7-BHY2W-TPCG9
Windows Product Key Hash: PxkfZZFFec/PFFnvmrcbA7B5Aqw=
Windows Product ID: 00426-065-0586351-86878
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {4C29C2FE-BFC3-487A-B8DD-91EB7B5162FA}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4C29C2FE-BFC3-487A-B8DD-91EB7B5162FA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TPCG9</PKey><PID>00426-065-0586351-86878</PID><PIDType>5</PIDType><SID>S-1-5-21-1408468914-2965767387-1660694563</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1202   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090326000000.000000+000</Date></BIOS><HWID>92DA3107018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-065-058635-00-1033-7601.0000-0922011
Installation ID: 010954721363996443362211753513136674018372660945846745
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TPCG9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/14/2012 10:54:10 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:23:2012 12:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEA6GGwwO7tVPIQM0RvDj/WmDTNGs1YecCEGCYm6Q==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   032609  APIC2058
  FACP   032609  FACP2058
  HPET   032609  OEMHPET 
  MCFG   032609  OEMMCFG 
  OEMB   032609  OEMB2058
Any idea?

Thank you
My System SpecsSystem Spec
15 Nov 2012   #5

Windows 7 Ultimate x64
 
 

@alyraver

- The troubleshooter didn't provide any help for this issue.

- I've downloaded The "System Update Readiness Tool" (Windows6.1-KB947821-v24-x86.msu) for my platform (Visat & Seven), but it didn't work because it said "not applicable for your computer".
My System SpecsSystem Spec
15 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

...in that case you downloaded the wrong one - you need the one for Windows 7 x64 (64-bit)
what you downloaded was teh 32-bit version.


Please download the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
My System SpecsSystem Spec
15 Nov 2012   #7

Windows 7 Ultimate x64
 
 

You're right, I haven't noticed the "x86" string. I followed what the downloaded web page suggested to me. I'll try it.

Thank you
My System SpecsSystem Spec
16 Nov 2012   #8

Windows 7 Ultimate x64
 
 

@NoelDP,

- downloaded the tool for x64 bit version.
- executed it.
- it said the installation was ok.
- I ran again Windows Update.
- The issue was still there. Windows Update wasn't able to install the two KBs above. The error code was the same.

About the log file:


I have no folder named CBS under the path suggested from your tool, that is:
  • %SYSTEMROOT%\Logs\CBS\CheckSUR.log
  • %SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
Note: in my system, there is no Logs folder, instead there is a LogFiles one. I'm assuming they are the same.

Any other idea?

Thanks

EDIT: Sorry, I have read too fast the instructions. I read %SYSTEMROOT% as System32 folder. I think I found the right path under \Windows\Logs\CBS\.
This is the SkyDrive link for CheckSUR.log file (there is no issues inside it):
https://skydrive.live.com/redir?resi...INEBJ-IDAg8DWU

Let me know if you have problem seeing the file, this is the first time I'm using SkyDrive.
My System SpecsSystem Spec
17 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
17 Nov 2012   #10

Windows 7 Ultimate x64
 
 

NoelDP,

thanks for the detailed information.

CHKDSK
There were 5 steps. I was able to follow 4 of them and up to the fourth there were no errors shown (for the fifth I was away).
this is the log (from EventViewer)

Quote:
Checking file system on C:
The type of the file system is NTFS.
Volume label is OS7.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
971520 file records processed.
File verification completed.
781 large file records processed.
0 bad file records processed.
2 EA records processed.
212 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
1307414 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
971520 file SDs/SIDs processed.
Cleaning up 4455 unused index entries from index $SII of file 0x9.
Cleaning up 4455 unused index entries from index $SDH of file 0x9.
Cleaning up 4455 unused security descriptors.

CHKDSK is compacting the security descriptor stream
167948 data files processed.

CHKDSK is verifying Usn Journal...
36680872 USN bytes processed.
Usn Journal verification completed.

CHKDSK is verifying file data (stage 4 of 5)...
971504 files processed.
File data verification completed.

CHKDSK is verifying free space (stage 5 of 5)...
22786556 free clusters processed.
Free space verification is complete.

CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

230871039 KB total disk space.
138193832 KB in 699731 files.
445560 KB in 167951 indexes.
0 KB in bad sectors.
1085419 KB in use by the system.
65536 KB occupied by the log file.
91146228 KB available on disk.

4096 bytes in each allocation unit.
57717759 total allocation units on disk.
22786557 allocation units available on disk.

Internal Info:
00 d3 0e 00 6b 3d 0d 00 92 0d 19 00 00 00 00 00 ....k=..........
e3 07 00 00 d4 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
//---------------------------

SFC
At the end of the process, SFC shown the following "Windows Resource Protection found corrupt files but was unable to fix some of them."
I uploaded the CBS.log file into skydrive, here's the link
http://sdrv.ms/QP3ELA

Does CBS.log file contain sensible information?
How are you going to see that log file? by inspecting it or with an automatic tool?

//---------------------------

Here is the MGADiag report output:

Quote:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-772T7-BHY2W-TPCG9
Windows Product Key Hash: PxkfZZFFec/PFFnvmrcbA7B5Aqw=
Windows Product ID: 00426-065-0586351-86878
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {4C29C2FE-BFC3-487A-B8DD-91EB7B5162FA}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4C29C2FE-BFC3-487A-B8DD-91EB7B5162FA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TPCG9</PKey><PID>00426-065-0586351-86878</PID><PIDType>5</PIDType><SID>S-1-5-21-1408468914-2965767387-1660694563</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1202 </Version><SMBIOSVersion major="2" minor="5"/><Date>20090326000000.000000+000</Date></BIOS><HWID>92DA3107018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-065-058635-00-1033-7601.0000-0922011
Installation ID: 010954721363996443362211753513136674018372660945846745
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TPCG9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/17/2012 7:22:20 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:23:2012 12:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAABAAAAAwABAAEA6GGwwO7tVPIQM0RvDj/WmDTNGs1YecCEGCYm6Q==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 032609 APIC2058
FACP 032609 FACP2058
HPET 032609 OEMHPET
MCFG 032609 OEMMCFG
OEMB 032609 OEMB2058
Thanks
My System SpecsSystem Spec
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 Windows 7 update and error code: 80070003




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