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Windows 7: can't update important files and services while the system is using


14 Nov 2012   #1

64-bit Windows 7 Home Premium
 
 
can't update important files and services while the system is using

1. I get the message "Windows can't update important files and services while the system is using them. Save any open files and restart the computer. and then try to check the new updates." and I am asked to reboot
2. Update history says Definition Update for Windows Defender - KB915597 (Definition 1.139.1946.0) Successful Important Date installed 14/11/2012 (today)
3. After restart: update history still indicates the above installation was successful yet there is also an indication that "most recent check for updates - never, updates were installed - never". Red x message tells me to check for updates again but then loop back to no.1 message.
4. Tried unchecking all services that were not Microsoft and restarted but problem remains.
Any way out of this loop? Thanks.


My System SpecsSystem Spec
.

15 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

First of all - reset the services to their normal settings.
then


Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.

My System SpecsSystem Spec
15 Nov 2012   #3

64-bit Windows 7 Home Premium
 
 

Did that but still receiving the same message. Any other ideas?
My System SpecsSystem Spec
.


15 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Open an Elevated Command Prompt, and run the following commands

NET START BFE
NET START BITS
NET START WUAUSERV
NET START TRUSTEDINSTALLER

post the results

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
15 Nov 2012   #5

64-bit Windows 7 Home Premium
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>NET START BFE
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>NET START BITS
The Background Intelligent Transfer Service service is starting.
The Background Intelligent Transfer Service service was started successfully.


C:\Windows\system32>NET START WUAUSERV
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>NET START TRUSTEDINSTALLER
The Windows Modules Installer service is starting.
The Windows Modules Installer service was started successfully.


C:\Windows\system32>
My System SpecsSystem Spec
15 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That looks normal.


Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply
My System SpecsSystem Spec
15 Nov 2012   #7

64-bit Windows 7 Home Premium
 
 

No CBS.log file was created. The following appeared at the end of scannow:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

P.S. Same message as my original query still appears when I check for updates.
My System SpecsSystem Spec
15 Nov 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please run the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
My System SpecsSystem Spec
15 Nov 2012   #9

64-bit Windows 7 Home Premium
 
 

That took me to a page where I downloaded the System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [September 2012] - saw nothing with the name checksur. It installed automatically and it rebooted but no log was created on my desktop. I don't understand...
My System SpecsSystem Spec
15 Nov 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Did you not bother to read any of the article?

The CheckSUR log is at
C:\Windows\Logs\CBS\CheckSUR.log
My System SpecsSystem Spec
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 can't update important files and services while the system is using




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