Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: can't update important files and services while the system is using

16 Nov 2012   #21
drfhoule

64-bit Windows 7 Home Premium
 
 

Also this: "There was an error opening the Windows Firewall with Advanced Security snap-in". Restart the Firewall service (how?) error code 0x6D9. Went to the service, which was stopped, clicked to start but got this service-specific error code 6801 (see firewallservice.jpg attached).


My System SpecsSystem Spec
.

16 Nov 2012   #22
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That sounds very much to me as if you've at some time had Norton software installed?

If that's the case, then you need to run the Norton Removal Tool (even if you don't remember having anything norton installed)


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.
then post another MGADiag report.
My System SpecsSystem Spec
16 Nov 2012   #23
drfhoule

64-bit Windows 7 Home Premium
 
 
Where do I find the report?

Did what you asked. Where do I find this as it is not on the desktop. MGADiag

Btw, I could not stay without a firewall for hours on end, so I installed the Comodo Firewall in the meantime (just the firewall, not the whole antivirus etc.).
My System SpecsSystem Spec
.


16 Nov 2012   #24
drfhoule

64-bit Windows 7 Home Premium
 
 

Is this what you wanted?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-J722D-7VM4M-V3C34
Windows Product Key Hash: rkpjmDLkBc4tMutUz74hOTbjD+E=
Windows Product ID: 00359-892-0547775-85279
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {5B5AFB9C-33B8-4855-9EE5-7AB7D78202BF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5B5AFB9C-33B8-4855-9EE5-7AB7D78202BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-V3C34</PKey><PID>00359-892-0547775-85279</PID><PIDType>5</PIDType><SID>S-1-5-21-3382205787-2000127270-3553522957</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4104</Version><SMBIOSVersion major="2" minor="6"/><Date>20120511000000.000000+000</Date></BIOS><HWID>68E73A07018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8DD6413F499EF28</Val><Hash>G53qrIXLBR0+7PgytYWaNwhXZxE=</Hash><Pid>81602-916-4271527-68262</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-892-054777-00-4105-7601.0000-2282012
Installation ID: 011506984162763494451552568934179051525226011452027810
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: V3C34
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 16/11/2012 5:03:58 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:10:2012 12:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAQABAAAAAQABAAEAln2wC3rAYjRK3eDb6gLShCLTxJayguiSLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT IdeRef IdeTable
SSDT IdeRef IdeTable
SSDT IdeRef IdeTable
BGRT ALASKA A M I
My System SpecsSystem Spec
17 Nov 2012   #25
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 


Comodo isNOT a good option - and Windows has its own firewall which is perfectly good enough, and a lot less hassle than third-party ones - pleas uninstall Comodo and ensure that the Windows Firewall is switched on.


Sorry about that - not enough caffeine!
Let's address the firewall problems


Open an Elevated Command Prompt, and run the following commands....

NET START BFE
NET START MPSSVC
SC QUERYEX MPSSVC
SC QC MPSSVC
SC SDSHOW MPSSVC
SC QPRIVS MPSSVC
SC QSIDTYPE MPSSVC
My System SpecsSystem Spec
17 Nov 2012   #26
drfhoule

64-bit Windows 7 Home Premium
 
 

So you think that the malfunctioning of the firewall is what is preventing the updates from being installed? Here is the result of the above commands you asked be to type:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>NET START BFE
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>NETSTART MPSSSVC
'NETSTART' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\system32>NET START MPSSVC
The Windows Firewall service is starting.
The Windows Firewall service could not be started.

A service specific error occurred: 6801.

More help is available by typing NET HELPMSG 3547.


C:\Windows\system32>NET HELPMSG 3547

A service specific error occurred: ***.



C:\Windows\system32>SC QC MPSSVC
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: MPSSVC
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalServiceNoNe
twork
LOAD_ORDER_GROUP : NetworkProvider
TAG : 0
DISPLAY_NAME : Windows Firewall
DEPENDENCIES : mpsdrv
: bfe
SERVICE_START_NAME : NT Authority\LocalService

C:\Windows\system32>SC SDSHOW MPSSVC

DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)(A;;CCLCRP;;;S-1-5-80-2006800713-1441093265-249754
844-3404434343-1444102779)SAU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

C:\Windows\system32>SC QPRIVS MPSSVC
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: MPSSVC
PRIVILEGES : SeAssignPrimaryTokenPrivilege
: SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilege
: SeIncreaseQuotaPrivilege

C:\Windows\system32>SC QSIDTYPE MPSSVC
[SC] QueryServiceConfig2 SUCCESS

SERVICE_NAME: MPSSVC
SERVICE_SID_TYPE: RESTRICTED

C:\Windows\system32>
My System SpecsSystem Spec
17 Nov 2012   #27
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You missed one - possibly the most important one - and I missed one as well...

Please run the following two commands in an Elevated Command Prompt, and post the results.

NET START MPSDRV
SC QUERYEX MPSSVC
My System SpecsSystem Spec
17 Nov 2012   #28
drfhoule

64-bit Windows 7 Home Premium
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>NET START MSPDRV
The service name is invalid.

More help is available by typing NET HELPMSG 2185.


C:\Windows\system32>SC QUERYEX MSPSVC
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\Windows\system32>
My System SpecsSystem Spec
17 Nov 2012   #29
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

(see my edited post - sorry about that!)
My System SpecsSystem Spec
17 Nov 2012   #30
drfhoule

64-bit Windows 7 Home Premium
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>NET START MPSDRV
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Windows\system32>SC QUERYEX MPSSVC

SERVICE_NAME: MPSSVC
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 6801 (0x1a91)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>
My System SpecsSystem Spec
Reply

 can't update important files and services while the system is using




Thread Tools





Similar help and support threads
Thread Forum
Is the kb976932 update really that important?
Hi everyone, I have been having problems installing the kb976932 update for weeks now. I feel like I tried everything. Im about ready to take a sledge hammer to this thing! My main question, is this really that important? I am mainly trying to install a printer to my computer which is...
Windows Updates & Activation
Can not see details about important update
Hello everyone, I have an problem with my Windows 7 Professional 64 bit system. My problem is similar to this thread but since it's old and one poster mentioned "do not necro-post" I decided to make a new thread. OK, so I have a problem. When prompt to install an important update, I want to...
Windows Updates & Activation
Is Windows Update important?
Windows Update has often put my system in some interesting situations, and I truly never want to update ever again. I recently reinstalled my system and the last time I did updates, my system prompted me to restart and was instead left hanging on the "shutting down" message for an hour, forcing me...
System Security
3 important Windows-Services donīt start
Hey there Due to to my last problem, there are three Services which just canīt start. It always says they get started but they donīt, they seem to stuck. Well, I only have the german names of them so I will give you the short names: SENS, Dhcp and Imhosts. Theyīre all started in the svchost.exe in...
General Discussion
Windows Update, important update not selected
Hello all When executing Windows Update, I experienced that one important update is not automatically selected to download and install. I like to understand why this is? Also I like to understand if I should always install all important updates, even the ones not by default...
Windows Updates & Activation
First Important Update for RC KB970789 *x86*
A folder that is created under the root of the system drive is missing entries in its security descriptor, which may cause some application failures on the English version of Windows 7 Release Candidate 32-bit Ultimate In the English version of Windows 7 Release Candidate (build 7100) 32-bit...
News

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Đ Designer Media Ltd

All times are GMT -5. The time now is 23:16.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App