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Windows 7: can't update important files and services while the system is using

17 Nov 2012   #31
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Download the Fixit from here
Some services do not start in Windows Vista and Windows 7
then uninstall Comodo and reboot
run the fixit, and reboot again - then try starting the firewall

run the following commands in an Elevated Command Prompt -

NET START MPSSVC
SC QUERYEX MPSSVC

post the results


My System SpecsSystem Spec
.
17 Nov 2012   #32
drfhoule

64-bit Windows 7 Home Premium
 
 

Thanks, but this will have to wait until Tuesday as I am about to leave town for a few days. Have a good weekend and thanks for everything so far!
My System SpecsSystem Spec
20 Nov 2012   #33
drfhoule

64-bit Windows 7 Home Premium
 
 

Did all that. Still does not work. See attached result of the fixit, then error messages on reboot.
My System SpecsSystem Spec
.

20 Nov 2012   #34
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I need to see the actual CMD responses to be sure what's happening......

run the following commands in an Elevated Command Prompt -

NET START MPSSVC
SC QUERYEX MPSSVC

post the results


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
My System SpecsSystem Spec
21 Nov 2012   #35
drfhoule

64-bit Windows 7 Home Premium
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>NET START MPSSVC
The Windows Firewall service is starting.
The Windows Firewall service could not be started.

A service specific error occurred: 6801.

More help is available by typing NET HELPMSG 3547.


C:\Windows\system32>SC QUERYEX MPSSVC

SERVICE_NAME: MPSSVC
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 6801 (0x1a91)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Windows\system32>
My System SpecsSystem Spec
25 Nov 2012   #36
drfhoule

64-bit Windows 7 Home Premium
 
 

It seems that either (a) I give up any hope of ever being able to automatically download and install Windows updates or (b) find a way to do this manually. I have a laptop that works perfectly well, is there a way to copy files from there and place them where they should be on the desktop that is experiencing the problems?
My System SpecsSystem Spec
25 Nov 2012   #37
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Ooops! - sorry!
Your post seems to have dropped off my radar.

It seems that this can also be caused by a number of other services, and 'bad settings'.

Please run the following commands and post the results.

SC QUERY MPSDrv
SC QUERY BFE
SC QUERY TRUSTEDINSTALLER
REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MpsSvc\Security
My System SpecsSystem Spec
25 Nov 2012   #38
drfhoule

64-bit Windows 7 Home Premium
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SC QUERY MPSDRV

SERVICE_NAME: MPSDRV
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Windows\system32>SC QUERY BFE

SERVICE_NAME: BFE
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Windows\system32>SC QUERY TRUSTEDINSTALLER

SERVICE_NAME: TRUSTEDINSTALLER
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVIC
ES\MPSSVC\SECURITY

HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVICES\MPSSVC\SECURITY
Security REG_BINARY 01001480B4000000C0000000140000003000000002001C0001
00000002801400FF010F00010100000000000100000000020084000500000000001400FD01020001
010000000000051200000000001800FF010F0001020000000000052000000020020000000014008D
010200010100000000000504000000000014008D0102000101000000000005060000000000280015
00000001060000000000055000000049599D779156E555DCF4E20EA78BEBCA7B4213560101000000
00000512000000010100000000000512000000


C:\Windows\system32>
My System SpecsSystem Spec
26 Nov 2012   #39
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

My System SpecsSystem Spec
27 Nov 2012   #40
drfhoule

64-bit Windows 7 Home Premium
 
 

Firewall still does not work. Any way to manually install Windows updates?
My System SpecsSystem Spec
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 can't update important files and services while the system is using




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