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Windows 7: can't update important files and services while the system is using

27 Nov 2012   #41
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please open Event Viewer
Navigate to teh Windows Logs\Application
right-click on the Application key, and select Save all events as...
Call it Appevt.evtx and save it to the Desktop.
Repeat for the System events (call it Sysevt.evtx)
zip both files, and attach to your reply.


My System SpecsSystem Spec
.
27 Nov 2012   #42
drfhoule

64-bit Windows 7 Home Premium
 
 

2 zipped files as requested.Attachment 243342

Attachment 243343
My System SpecsSystem Spec
27 Nov 2012   #43
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please open an Elevated CommandPrompt, and run the following command

fsutil resource setautoreset true c:\

reboot

now see if the Firewall is running
My System SpecsSystem Spec
.

27 Nov 2012   #44
drfhoule

64-bit Windows 7 Home Premium
 
 

Not running, same error message.
My System SpecsSystem Spec
28 Nov 2012   #45
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please run the following commands, and post the results.

SC QUERYEX MpsSvc
SC QUERYEX KeyIso
SC QUERYEX Wlansvc
SC QUERYEX dot3svc
SC QUERYEX BFE
SC QUERYEX PolicyAgent
SC QUERYEX IKEEXT
My System SpecsSystem Spec
28 Nov 2012   #46
drfhoule

64-bit Windows 7 Home Premium
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\user>sc queryex mpssvc

SERVICE_NAME: mpssvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1066 (0x42a)
SERVICE_EXIT_CODE : 6801 (0x1a91)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Users\user>sc queryex keyiso

SERVICE_NAME: keyiso
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 632
FLAGS : RUNS_IN_SYSTEM_PROCESS

C:\Users\user>sc queryex wlansvc

SERVICE_NAME: wlansvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1092
FLAGS :

C:\Users\user>sc queryex dot3svc

SERVICE_NAME: dot3svc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1077 (0x435)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :

C:\Users\user>sc queryex bfe

SERVICE_NAME: bfe
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1860
FLAGS :

C:\Users\user>sc queryex policyagent

SERVICE_NAME: policyagent
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 3636
FLAGS :

C:\Users\user>sc queryex ikeext

SERVICE_NAME: ikeext
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1124
FLAGS :

C:\Users\user>
My System SpecsSystem Spec
01 Dec 2012   #47
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've just been pointed at what looks like a very good tool for use in this situation - please download and run the FarBar Service Scanner - from Farbar Service Scanner Download
run it, and attach the log file it produces to a reply - it'll get there much quicker than I will

(forgot to add- tick all options for the scan!)
My System SpecsSystem Spec
01 Dec 2012   #48
drfhoule

64-bit Windows 7 Home Premium
 
 

Firewall not running, updates not possible, same error messages upon reboot. Here is the file requested. "bleeping computer" indeed!
My System SpecsSystem Spec
01 Dec 2012   #49
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please use Event Viewer to export the Windows Application and System event logs, then compress them and attach them to a reply.
My System SpecsSystem Spec
01 Dec 2012   #50
drfhoule

64-bit Windows 7 Home Premium
 
 

Requested logs
My System SpecsSystem Spec
Reply

 can't update important files and services while the system is using




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