can't update important files and services while the system is using

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #61

    Interesting - please run teh following commands, and post the results.

    Code:
     
    REG ADD HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WSearch /v DelayedAutoStart /t REG_DWORD  /d 0x1 /f
    ICACLS c:\programdata\microsoft\search\data\temp
    Then reboot, wait ten minutes or so, and grab a new set of Event Viewer logs
    Last edited by NoelDP; 02 Dec 2012 at 12:46. Reason: add oerwrite force
      My Computer


  2. Posts : 41
    64-bit Windows 7 Home Premium
    Thread Starter
       #62

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>reg add hkey_local_machine\system\currentcontrolset\services
    \wsearch /v delayedautostart /t reg_dword /d 0x1 /f
    The operation completed successfully.

    C:\Windows\system32>icacls crogramdata\microsoft\search\data\temp
    crogramdata\microsoft\search\data\temp: The system cannot find the path specif
    ied.
    Successfully processed 0 files; Failed processing 1 files

    C:\Windows\system32>icacls c:\programdata\microsoft\search\data\temp
    c:\programdata\microsoft\search\data\temp BUILTIN\AdministratorsI)(OI)(IO)(F)
    BUILTIN\AdministratorsI)(CI)(F)
    NT AUTHORITY\SYSTEMI)(OI)(IO)(F)
    NT AUTHORITY\SYSTEMI)(CI)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>

    I will now reboot
      My Computer


  3. Posts : 41
    64-bit Windows 7 Home Premium
    Thread Starter
       #63

    new event logs
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #64

    Please run the following commands and post the results.

    SC QC SSPORT
    SC QC HOMEGROUPLISTENER

    and post the results.

    Please read the following tutorial - Index - Windows Search Service - Vista Forums

    The same fix should work in Win7 - please attempt it
      My Computer


  5. Posts : 41
    64-bit Windows 7 Home Premium
    Thread Starter
       #65

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sc qc ssport
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: ssport
    TYPE : 1 KERNEL_DRIVER
    START_TYPE : 2 AUTO_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : \??\C:\Windows\system32\Drivers\SSPORT.sys
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : SSPORT
    DEPENDENCIES :
    SERVICE_START_NAME :

    C:\Windows\system32>sc qc homegrouplistener
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: homegrouplistener
    TYPE : 20 WIN32_SHARE_PROCESS
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k LocalSystemNetwo
    rkRestricted
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : HomeGroup Listener
    DEPENDENCIES : LanmanServer
    SERVICE_START_NAME : LocalSystem

    C:\Windows\system32>
      My Computer


  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #66

    The SSPORT service belongs to Samsung utilities - the service is failing to start because it says that it can't find the file
    Please run the following command and we'll see whether it's the main file that's missing, or others.

    DIR C:\Windows\System32\SSPORT.* /S

    Do you have any idea what this service should be doing? - perhaps reinstalling the utilities would cure that problem.

    The HomeGroupListener service is failing to start - probably because of the problems with the Windows Firewall (it seems to be dependent on it, even though it doesn't say so in the registry!)

    There are a lot of errors associated with Apple applications - notably iTunes and Bonjour'. This is not unusual, and the general recommendation is to uninstall all Apple apps while troubleshooting other problems, because of their bad habit of breaking parts of Windows.
    The problem here is that if you have licensed iTunes, you have to take special care of them to ensure that you don't lose the licenses! - you should take advice on that from a more apple-oriented forum (I don't and won't run this stuff on my machines, so can't help)

    This type of problem really does make me think of AV residues - You had AVG on here, and we removed that and ran the removal tool for it, then replaced it with MSE.
    Have you EVER had ANY other AV installed? Did you run Comodo's cleanup tool? What about other Firewalls - have you EVER had any others installed?
      My Computer


  7. Posts : 41
    64-bit Windows 7 Home Premium
    Thread Starter
       #67

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>dir c:\windows\system32\ssport.* /s
    Volume in drive C has no label.
    Volume Serial Number is 8AF5-69C1
    File Not Found

    C:\Windows\system32>

    The Samsung printer works just fine.

    I have a licensed iTunes, and use it a lot. I have no use for Bonjour, so I just removed it. There is also Apple software update, Apple Application Support, and Apple Mobile Device Support - should I remove these last 3? Actually I never plug in my iPhone into this computer so I assume removing the last one would not matter.

    There is AVG PC tuneup that I use for cleanup, not the firewall/virus. No Comodo tools, just the firewall because I really should not go without a firewall. The only firewall I ever had on this machine that is just a few months old is the AVG you told me to remove and I did.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #68

    Comodo could be locking out the Windows service - What is your connection to the internet (router+modem, or direct able or what?)?
    AVG's cleanup tool has been associated with a few problems in the past - and I have an inherent distrust of such tools, born of having to spend rather a lot of time cleaning up after them.

    As far as the Apple tools are concerned, I'll leave that up to you - at least for the moment

    I'll see if I can get Comodo installed and what it does to the Windows Firewall, and get back to you - it may take a day or two.
    If you haven't heard from me by Tuesday, SHOUT!
      My Computer


  9. Posts : 41
    64-bit Windows 7 Home Premium
    Thread Starter
       #69

    Router+modem.
    After removing AVG, the Firewall did not come on; that's why I had to install a new one (Comodo) so the problem precedes Comodo.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #70

    Fell across something straight away!- and nothing to do with Comodo :)

    Please run the following commands, and post the results....

    REG QUERY HKLM\SYSTEM\CurrentControlSet\services\mpsdrv
    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MPSDRV
      My Computer


 
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