Non Genuine 7601

Lunarpancake

Lunarpancake

New member
Power User
Local time
11:27 PM
Messages
204
Location
New Jersey
I am having the black screen of death on some work pc's. These pc's were purchased NEW from Dell with windows 7 Pro licenses. Screen is black, there is no start menu, even when booting to safe mode. I can not open explorer.exe, command window, or run slui.

I feel like I have 50 ticking time-bombs in my office as this is now the 2nd pc to show this issue.




...I am trying a repair from the OEM disc
 

My Computer My Computer

At a glance

Windows 8 ProfessionalAMD Phenom II X68 GBXFX ATI Radeon 4890
Computer Manufacturer/Model Number
Custom
OS
Windows 8 Professional
CPU
AMD Phenom II X6
Motherboard
ASUS
Memory
8 GB
Graphics Card(s)
XFX ATI Radeon 4890
Monitor(s) Displays
Dual 22" LCD
Screen Resolution
1680x1050
Hard Drives
PC Drives

HD0 = Crucial SSD 128gb Sata III
HD1 = 300gb (Seagate Barracuda)

NAS

HD0 = 1.5TB (Maxtor) Raid1
HD1 = 1.5TB (Maxtor) Raid1
HD2 = 1TB (Segate) Raid5
HD3 = 1TB (Segate) Raid5
HD4 = 1TB (Segate) Raid5
HD5 = 1TB (Segate) Raid5
PSU
750 watt
Mouse
Razr Mamba
Internet Speed
50 down 35 up FIOS
Fixed...... had to run

sfc /scannow /offbootdir=C:\ /offwindir=C:\Windows
 

My Computer My Computer

At a glance

Windows 8 ProfessionalAMD Phenom II X68 GBXFX ATI Radeon 4890
Computer Manufacturer/Model Number
Custom
OS
Windows 8 Professional
CPU
AMD Phenom II X6
Motherboard
ASUS
Memory
8 GB
Graphics Card(s)
XFX ATI Radeon 4890
Monitor(s) Displays
Dual 22" LCD
Screen Resolution
1680x1050
Hard Drives
PC Drives

HD0 = Crucial SSD 128gb Sata III
HD1 = 300gb (Seagate Barracuda)

NAS

HD0 = 1.5TB (Maxtor) Raid1
HD1 = 1.5TB (Maxtor) Raid1
HD2 = 1TB (Segate) Raid5
HD3 = 1TB (Segate) Raid5
HD4 = 1TB (Segate) Raid5
HD5 = 1TB (Segate) Raid5
PSU
750 watt
Mouse
Razr Mamba
Internet Speed
50 down 35 up FIOS
An offline SFC?
Did you try a normal one before that? - if so, please post hte CBS log file so we can have a look
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
CBS Log Attached.

This is from a brand new Dell 3010.

What has been done to the PC:

-Format PC with Dell provided OS disc.
-Install of our major programs (Lotus Notes, Office, Hyperion)
-Add to Domain and push policies.
-run full updates.

After the last group of updates the pc reboots and has black screen of death. I ran my "fix" and it is working fine now. CBS.log is from this incident.
 

My Computer My Computer

At a glance

Windows 8 ProfessionalAMD Phenom II X68 GBXFX ATI Radeon 4890
Computer Manufacturer/Model Number
Custom
OS
Windows 8 Professional
CPU
AMD Phenom II X6
Motherboard
ASUS
Memory
8 GB
Graphics Card(s)
XFX ATI Radeon 4890
Monitor(s) Displays
Dual 22" LCD
Screen Resolution
1680x1050
Hard Drives
PC Drives

HD0 = Crucial SSD 128gb Sata III
HD1 = 300gb (Seagate Barracuda)

NAS

HD0 = 1.5TB (Maxtor) Raid1
HD1 = 1.5TB (Maxtor) Raid1
HD2 = 1TB (Segate) Raid5
HD3 = 1TB (Segate) Raid5
HD4 = 1TB (Segate) Raid5
HD5 = 1TB (Segate) Raid5
PSU
750 watt
Mouse
Razr Mamba
Internet Speed
50 down 35 up FIOS
The log only has data from today - earlier data has been archived to the CBS.persist logs.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
NoelDP said:
The log only has data from today - earlier data has been archived to the CBS.persist logs.
Click to expand...

This happened today. So it should be in the log.


I can repeat this black screen of death with any new Dell Optiplex 390 or newer.


*edit*
I found another log from today. It is 15MB. I will split it up and post it.
 

My Computer My Computer

At a glance

Windows 8 ProfessionalAMD Phenom II X68 GBXFX ATI Radeon 4890
Computer Manufacturer/Model Number
Custom
OS
Windows 8 Professional
CPU
AMD Phenom II X6
Motherboard
ASUS
Memory
8 GB
Graphics Card(s)
XFX ATI Radeon 4890
Monitor(s) Displays
Dual 22" LCD
Screen Resolution
1680x1050
Hard Drives
PC Drives

HD0 = Crucial SSD 128gb Sata III
HD1 = 300gb (Seagate Barracuda)

NAS

HD0 = 1.5TB (Maxtor) Raid1
HD1 = 1.5TB (Maxtor) Raid1
HD2 = 1TB (Segate) Raid5
HD3 = 1TB (Segate) Raid5
HD4 = 1TB (Segate) Raid5
HD5 = 1TB (Segate) Raid5
PSU
750 watt
Mouse
Razr Mamba
Internet Speed
50 down 35 up FIOS
Part 1
 

My Computer My Computer

At a glance

Windows 8 ProfessionalAMD Phenom II X68 GBXFX ATI Radeon 4890
Computer Manufacturer/Model Number
Custom
OS
Windows 8 Professional
CPU
AMD Phenom II X6
Motherboard
ASUS
Memory
8 GB
Graphics Card(s)
XFX ATI Radeon 4890
Monitor(s) Displays
Dual 22" LCD
Screen Resolution
1680x1050
Hard Drives
PC Drives

HD0 = Crucial SSD 128gb Sata III
HD1 = 300gb (Seagate Barracuda)

NAS

HD0 = 1.5TB (Maxtor) Raid1
HD1 = 1.5TB (Maxtor) Raid1
HD2 = 1TB (Segate) Raid5
HD3 = 1TB (Segate) Raid5
HD4 = 1TB (Segate) Raid5
HD5 = 1TB (Segate) Raid5
PSU
750 watt
Mouse
Razr Mamba
Internet Speed
50 down 35 up FIOS
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