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Windows 7: Error 800B0100 on 4 Updates

16 Nov 2012   #1
ajl917

64
 
 
Error 800B0100 on 4 Updates

Hey guys,

For over a month, I've been trying to fix my Windows Update that always shows the 800B0100 error. I've done all the things that I could, including the System Readiness Tool and all of the other things to no avail. Could someone help me out a bit? Thanks.


My System SpecsSystem Spec
16 Nov 2012   #2
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Lets start with this. Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden
My System SpecsSystem Spec
16 Nov 2012   #3
ajl917

64
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9166CE33-8EE0-4C79-B2A4-A5C477DF7262}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9166CE33-8EE0-4C79-B2A4-A5C477DF7262}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2760099512-1568607736-2925117903</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>p6770t</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.12</Version><SMBIOSVersion major="2" minor="6"/><Date>20110411000000.000000+000</Date></BIOS><HWID>FC3D3707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009
Installation ID: 015536560591847196032610715861630844534472801462062573
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/16/2012 10:25:43 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:1:2012 16:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonaS3DRcNBCie/Ba+OceIS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HPQOEM        SLIC-CPC
  FACP            HPQOEM        SLIC-CPC
  DBGP            HPQOEM        SLIC-CPC
  HPET            HPQOEM        SLIC-CPC
  MCFG            HPQOEM        SLIC-CPC
  SSDT            HPQOEM        SLIC-CPC
  SLIC            HPQOEM        SLIC-CPC
My System SpecsSystem Spec
16 Nov 2012   #4
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

I don't see any issues in the MGADIAG that would prevent the updates running. What error is reported when you run the System Readiness Tool?
My System SpecsSystem Spec
17 Nov 2012   #5
ajl917

64
 
 

There is actually no error when the System Readiness Tool runs. It installs KB947821, it says installation complete, but I still get error 800B0100 in Windows Update.
My System SpecsSystem Spec
17 Nov 2012   #6
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by ajl917 View Post
There is actually no error when the System Readiness Tool runs. It installs KB947821, it says installation complete, but I still get error 800B0100 in Windows Update.
800B0100 is a very nice error to fix, and we should be able to wrap this up in a post or two. Could you post the System Update Readiness Tool log please? It is found here:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
My System SpecsSystem Spec
18 Nov 2012   #7
ajl917

64
 
 

Is this what you were looking for?


Attached Files
File Type: log CheckSUR.persist.log (10.1 KB, 4 views)
My System SpecsSystem Spec
18 Nov 2012   #8
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

It is indeed. Thanks

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Winsxs\Manifests

  6. Open the Packages folder and copy the files into the following folder (if there are any files)

    C:\Windows\Temp\CheckSur\Servicing\Packages

  7. Run the System Update Readiness Tool (SURT) again
  8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

    C:\Windows\Logs\CBS\CheckSUR.persist.log


You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.

Download: Update for Windows 7 for x64-based Systems (KB2647753) - Microsoft Download Center - Download Details
Download Update for Windows 7 for x64-based Systems (KB2732487) from Official Microsoft Download Center
Download Security Update for Windows 7 for x64-based Systems (KB2743555) from Official Microsoft Download Center

You will still have errors after this fix. Please bear with me whilst I source the files. The ones that you are missing are the ones that I struggle the most with unfortunately.

Tom


Attached Files
File Type: zip Packs.zip (95.4 KB, 8 views)
My System SpecsSystem Spec
18 Nov 2012   #9
ajl917

64
 
 

Here is the log, 2 updates installed, 2 did not. I am going to restart my computer to apply those updates and I'll try the manual installs of the other.


Attached Files
File Type: log CheckSUR.persist.log (19.5 KB, 5 views)
My System SpecsSystem Spec
18 Nov 2012   #10
ajl917

64
 
 

I manually installed one of the updates, but 7753 still gets the 800B0100 error and it would not install after downloading it from IE.
My System SpecsSystem Spec
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 Error 800B0100 on 4 Updates




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