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Windows 7: Permission error when updating Windows

22 Nov 2012   #11
privera0

Windows 7 Home Premium 64 bit OS
 
 

Quote   Quote: Originally Posted by NoelDP View Post
As I said in the instructions - you have to copy the file to the desktop and work on teh copy. The file itself is permanently open by the system so you have minimal rights to it.
i created a shortcut of the CBS file to the desktop and right clicked on it to see if i could compress it, but i didn't have that option. I tried to attach it via the Seven Forums attachment option, but when i clicked on it, it said i didn't have permission to open that file.
I was clicking on the shortcut that i created in the desktop. Is this what you mean by "creating a copy to the desktop"?


My System SpecsSystem Spec
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22 Nov 2012   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You MUST COPY the file - creating a shortcut does nothing.

In Windows Explorer, navigate to the C:\Windows\Logs\CBS folder
right-click on the CBS.log file and select Copy
minimise the Windows Explorer window, and right-click on an empty area of the desktop
Select Paste.
The file should appear on your desktop
right-click on it and select Send to .... > Compressed (zipped folder)
The CBS.zip file should appear on the desktop
attach that to your reply.
My System SpecsSystem Spec
22 Nov 2012   #13
privera0

Windows 7 Home Premium 64 bit OS
 
 

for some reason when i right click i don't see the "send to compressed file" option. i have other destination available... but my compressor is not one. not sure why. i'm looking into this and will then upload file.

thanks for your patience.
My System SpecsSystem Spec
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22 Nov 2012   #14
privera0

Windows 7 Home Premium 64 bit OS
 
 
cbs file

attached is cbs file
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22 Nov 2012   #15
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Possible cause of 1935 error with HRESULT 0x80070002 - Aaron Stebner's WebLog - Site Home - MSDN Blogs may apply -


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
My System SpecsSystem Spec
28 Nov 2012   #16
privera0

Windows 7 Home Premium 64 bit OS
 
 

i ran the scan... it didn't find any malicious items. Here is the report:

Malwarebytes Anti-Malware 1.65.1.1000
Malwarebytes : Free anti-malware download

Database version: v2012.11.28.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
User :: USER-PC [administrator]

11/27/2012 10:06:27 PM
mbam-log-2012-11-27 (22-06-27).txt

Scan type: Full scan (C:\|D:\|E:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 382549
Time elapsed: 45 minute(s), 50 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
My System SpecsSystem Spec
28 Nov 2012   #17
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Noel Just as a thought what about a SuperAntiSpyware scan? I find it picks stuff that MBAM and my Kaspersky doesn't.

Plus I wonder if the Microsoft Malicious tool might be of help.

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
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 Permission error when updating Windows




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