Windows 7: Permission error when updating Windows

i created a shortcut of the CBS file to the desktop and right clicked on it to see if i could compress it, but i didn't have that option. I tried to attach it via the Seven Forums attachment option, but when i clicked on it, it said i didn't have permission to open that file.
I was clicking on the shortcut that i created in the desktop. Is this what you mean by "creating a copy to the desktop"?

You MUST COPY the file - creating a shortcut does nothing.

In Windows Explorer, navigate to the C:\Windows\Logs\CBS folder
right-click on the CBS.log file and select Copy
minimise the Windows Explorer window, and right-click on an empty area of the desktop
Select Paste.
The file should appear on your desktop
right-click on it and select Send to .... > Compressed (zipped folder)
The CBS.zip file should appear on the desktop
attach that to your reply.

for some reason when i right click i don't see the "send to compressed file" option. i have other destination available... but my compressor is not one. not sure why. i'm looking into this and will then upload file.

thanks for your patience.

attached is cbs file

Possible cause of 1935 error with HRESULT 0x80070002 - Aaron Stebner's WebLog - Site Home - MSDN Blogs may apply -


Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds

i ran the scan... it didn't find any malicious items. Here is the report:

Malwarebytes Anti-Malware 1.65.1.1000
Malwarebytes : Free anti-malware download

Database version: v2012.11.28.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
User :: USER-PC [administrator]

11/27/2012 10:06:27 PM
mbam-log-2012-11-27 (22-06-27).txt

Scan type: Full scan (C:\|D:\|E:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 382549
Time elapsed: 45 minute(s), 50 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Noel Just as a thought what about a SuperAntiSpyware scan? I find it picks stuff that MBAM and my Kaspersky doesn't.

Plus I wonder if the Microsoft Malicious tool might be of help.

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!