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Windows 7: Can't get to desktop, build 7601 error

17 Nov 2012   #1
ladyrogue

Windows 7 x32
 
 
Can't get to desktop, build 7601 error

My husband's netbook is having issues with Windows Update. It started out okay, but got stuck at 30%. We tried rebooting, but it didn't help. Currently, he can get to the login screen but then the computer just says 'please wait' and sits on a black screen. I've tried using system restore, but for some reason it was turned off and it has no former state to go back to. I've tried chkdsk but that didn't help. I've tried startup repair but it said it didn't find anything wrong. Eventually, I tried letting the computer sit for a while with the black screen to see what would happen and a message popped up that said that the copy of windows wasn't genuine. I know this isn't true since it came on the actual computer and we ordered the computer from Amazon.com.


My System SpecsSystem Spec
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17 Nov 2012   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome lady rogue take a look at this and I found some refs to malware too but see this first.

Windows 7 Build 7601 error - require help to fix
My System SpecsSystem Spec
18 Nov 2012   #3
kellymac35

WINDOWS 7 Ultimate x64 Full
 
 

Hello ladyrogue, Who is the manufacturer of your NB and have you tried booting in safe mode?
My System SpecsSystem Spec
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18 Nov 2012   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by kellymac35 View Post
Hello ladyrogue, Who is the manufacturer of your NB and have you tried booting in safe mode?
Yep lady if you want to run this -
Speccy - Download < download from piriform it will tell you what you have on the machine as kelly says it really needs a few more specs of the system and machine before it can go any further - unless that ref I gave you has done some good.

A screen shot would be handy of the Speccy readout too. To do that go to Start type snip in the search window at the bottom and there will a little blue bar open at the top of the Start window > right click on it and send to desktop or if you can pin to taskbar (is better)
Click the snip the screen will turn milky and you just drag a border around the screen part needed and go to File > save to desktop as whatever you want to call it.

When you reply go to Manage attachments and browse > click on the snip off the desktop and hit upload it will add that snip to your reply post
My System SpecsSystem Spec
18 Nov 2012   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden
My System SpecsSystem Spec
18 Nov 2012   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Golden View Post
In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden
Hum just out of interest that first one didn't run but hey learn something everyday - thanks Golden should have thought of that second ref but
My System SpecsSystem Spec
18 Nov 2012   #7
ladyrogue

Windows 7 x32
 
 

To answer the first question, the netbook is a Dell Inspiron Duo and yes I can get into safe mode, but not the normal desktop. I'm currently in Safe Mode with Networking.



Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {428098F5-99A0-476D-825C-3DB1831A3BDC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{428098F5-99A0-476D-825C-3DB1831A3BDC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1783683003-4063375846-1974488788</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1090</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="6"/><Date>20101112000000.000000+000</Date></BIOS><HWID>59E93A07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65534</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:29:2012 15:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAIAAQABAAIAAQAAAAAAAgABAAEAJJRQBBU/dxYCe0wXaOmKL3f2IqwoRuSV

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		CL09   
  FACP			DELL  		CL09   
  HPET			DELL  		CL09   
  BOOT			DELL  		CL09   
  MCFG			DELL  		CL09   
  WDAT			DELL  		CL09   
  SLIC			DELL  		CL09   
  OSFR			DELL  		CL09   
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm
  SSDT			PmRef		CpuPm
My System SpecsSystem Spec
18 Nov 2012   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Well I will leave you in Golden's very capable hands - good luck!
My System SpecsSystem Spec
19 Nov 2012   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

You need to run the MGADIAG report in Normal mode, not Safe Mode.

Regards,
Golden
My System SpecsSystem Spec
19 Nov 2012   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I suspect that the problem here is file corruption, more than anything else - possibly induced by buggy software.

Since the user cannot boot successfully to Normal Mode, the problem is likely to be corruption of the User account.
I would suggest going into Control Panel >User accounts, and creating a new User (Administrator) account, and then attempting to boot to that account in Normal mode - and see what happens.
If that fails as well, then try a CLean boot...
How to perform a clean boot to troubleshoot a problem in Windows Vista or Windows 7
My System SpecsSystem Spec
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 Can't get to desktop, build 7601 error




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