Windows 7: Windows 7 SP1 install failure, error 80070002

thegr8anand · 18 Nov 2012

Hi guys,

I have had this problem ever since SP1 was available and never was able to install it. The idea of doing a clean install doesn't interest me so I have avoided SP1 till now. But now the new AMD catalyst drivers require SP1 and was wondering if this problem was ever solved.

I remember when Windows 7 Service Pack 1 was released, there was a problem with registry cleaning and stuff like driver cleaners because of which couldn't install SP1. I tried a lot of solution like replacing missing files etc but didn't work then.

So I tried now but am still not able to install it. During the update process on startup it stops around 10% and fails.

I have run SFC /SCANNOW(no integrity violations) and the cbs log is attached.

I ran the Update readiness tool and the checksur log is clean.

I ran the MGADiag as well and have attached its output.

Heres the old thread way back in April 2011.
https://www.sevenforums.com/windows-...0070002-a.html

thegr8anand · 18 Nov 2012

Ok. I tried the standalone SP1 install package but it failed the same way and gave error 800f0826.

"Windows Update error 800f0826 is displayed when an update for Windows has failed to install and is preventing you from installing additional updates. Error 800f0826 does not identify the update that has caused the problem. The update that has caused the problem will display a different error."

I am guessing it will probably lead to the earlier error 80070002.

I looked in to the CBS.log and have trimmed it to just show the complete log from start of installation till failure. Have zipped it since its quite huge text file. I just don't know what to look for.

NoelDP · 18 Nov 2012

Please post teh c:\windows\windowsupdate.log file - I can find no problems reported in your first set of files

NoelDP · 18 Nov 2012

It looks to me as if Windows cannot properly read the SP1 files - tehre are a lot of errors similar to...

Code:

 Line 799: 2012-11-18 14:40:33, Info                  CBS    SPI: Self trust verification failed for C:\11fd8b4a671a6b5cc758\4e13cf1d8abeb98fd93d872a855642\spc.xml.  0x57
 Line 802: 2012-11-18 14:40:33, Info                  CBS    SPI: Self trust verification failed for C:\11fd8b4a671a6b5cc758\4e13cf1d8abeb98fd93d872a855642\SPWizUI.dll.  0x57
 Line 805: 2012-11-18 14:40:33, Info                  CBS    SPI: Self trust verification failed for C:\11fd8b4a671a6b5cc758\4e13cf1d8abeb98fd93d872a855642\SpError.dll.  0x57

Did you check the hash for the download? did you verify the burn (if appropriate)?

NoelDP · 18 Nov 2012

Code:

2012-11-18 15:52:54, Info                  CBS            INSTALL index: 103, phase: 2, result 6701, inf: usbport.inf
2012-11-18 15:52:55, Info                  CBS    DriverUpdateInstallUpdates failed [HRESULT = 0x80071a2d - ERROR_TRANSACTION_NOT_ACTIVE]
2012-11-18 15:52:55, Error                 CBS    Doqe: Failed installing driver updates [HRESULT = 0x80071a2d - ERROR_TRANSACTION_NOT_ACTIVE]

appears to be the point where the install actually fails -

thegr8anand · 18 Nov 2012

How do I find the correct hash or crc?

Also I googled this page and on searching I did have some similar errors 'Error_Not_Found'
Windows 7 Service Pack 1 – Installation Failure ERROR_ACCESS_DENIED (0×80070005) | Mark Parris

The cbs log has some of those as well. Could that be the problem?

Code:

2012-11-18 15:50:44, Info                  CBS    Perf: Doqe: Uninstall started.
2012-11-18 15:50:44, Info                  CBS    Doqe: [Forward] Uninstalling driver updates, Count 52
2012-11-18 15:50:44, Info                  CBS    DriverUpdateUninstallUpdates failed [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2012-11-18 15:50:44, Error                 CBS    Doqe: Failed uninstalling driver updates [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2012-11-18 15:50:44, Info                  CBS    Perf: Doqe: Uninstall ended.
2012-11-18 15:50:44, Info                  CBS    Failed uninstalling driver updates [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2012-11-18 15:50:44, Error                 CBS    Shtd: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2012-11-18 15:50:44, Info                  CBS    Shtd: Rolling back KTM, because drivers failed.
2012-11-18 15:50:45, Info                  CBS    Progress: UI message updated. Operation type: Service Pack. Stage: 1 out of 1. Temporary Rollback.
2012-11-18 15:50:45, Info                  CBS    Progress: UI message updated. Operation type: Service Pack. Stage: 1 out of 1. Temporary Rollback.
2012-11-18 15:50:45, Info                  CBS    SQM: Waiting up to 60000 ticks for pending uploads to complete.
2012-11-18 15:50:45, Info                  CBS    Shtd: progress thread terminating. [HRESULT = 0x00000000 - S_OK]
2012-11-18 15:50:45, Info                  CBS    Shtd: progress thread terminated normally
2012-11-18 15:50:45, Info                  CBS    Doqe: Unlocking driver updates, Count 109
2012-11-18 15:50:45, Info                  CBS    Shtd: Shutdown processing complete.
2012-11-18 15:50:45, Info                  CBS    Restored system sleep block state: 0x80000000
2012-11-18 15:50:45, Info                  CBS    Ending the TrustedInstaller main loop.
2012-11-18 15:50:45, Info                  CBS    Starting TrustedInstaller finalization.
2012-11-18 15:50:45, Info                  CBS    Failed to unload the COMPONENTS hive. [HRESULT = 0x80070005 - E_ACCESSDENIED]
2012-11-18 15:50:45, Info                  CBS    Ending TrustedInstaller finalization.

Code:

2012-11-18 15:53:42, Error                 CBS    Doqe: Marked package Package_1_for_KB2529073~31bf3856ad364e35~amd64~~6.1.1.1 as failed. [HRESULT = 0x00000000 - S_OK]
2012-11-18 15:53:42, Info                  CBS    Clearing HangDetect value
2012-11-18 15:53:42, Info                  CBS    Saved last global progress. Current: 1, Limit: 1, ExecuteState: CbsExecuteStateFailed
2012-11-18 15:53:42, Info                  CBS    Doqe: Unlocking driver updates, Count 109
2012-11-18 15:53:42, Info                  CBS    WER: Generating failure report for package: Package_1_for_KB2529073~31bf3856ad364e35~amd64~~6.1.1.1, status: 0x80071a2d, failure source: DOQ, start state: Staged, target state: Installed, client id: SP Coordinater Engine
2012-11-18 15:53:42, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2012-11-18 15:53:50, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2012-11-18 15:53:50, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2012-11-18 15:54:16, Info                  CBS    Failed to parse CSI error string. [HRESULT = 0x80070057 - E_INVALIDARG]
2012-11-18 15:54:16, Info                  CBS    Failed to get AI/GC error details from raw error details. [HRESULT = 0x80070057 - E_INVALIDARG]
2012-11-18 15:54:16, Info                  CBS    Did not send SQM reports for pending package: Package_1_for_KB2529073~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070057 - E_INVALIDARG]
2012-11-18 15:54:16, Info                  CBS    Startup: Package: Package_1_for_KB2529073~31bf3856ad364e35~amd64~~6.1.1.1 completed startup processing, new state: Staged, original: Staged, targeted: Installed.  hr = 0x80071a2d
2012-11-18 15:54:16, Info                  CBS    WER: Generating failure report for package: Package_for_KB2529073_RTM~31bf3856ad364e35~amd64~~6.1.1.1, status: 0x80071a2d, failure source: DOQ, start state: Installed, target state: Installed, client id: SP Coordinater Engine
2012-11-18 15:54:16, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2012-11-18 15:54:16, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2012-11-18 15:54:16, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2012-11-18 15:54:17, Info                  CBS    Failed to parse CSI error string. [HRESULT = 0x80070057 - E_INVALIDARG]
2012-11-18 15:54:17, Info                  CBS    Failed to get AI/GC error details from raw error details. [HRESULT = 0x80070057 - E_INVALIDARG]
2012-11-18 15:54:17, Info                  CBS    Did not send SQM reports for pending package: Package_for_KB2529073_RTM~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070057 - E_INVALIDARG]
2012-11-18 15:54:17, Info                  CBS    Startup: Package: Package_for_KB2529073_RTM~31bf3856ad364e35~amd64~~6.1.1.1 completed startup processing, new state: Installed, original: Installed, targeted: Installed.  hr = 0x80071a2d
2012-11-18 15:54:17, Info                  CBS    WER: Generating failure report for package: Package_for_KB2529073~31bf3856ad364e35~amd64~~6.1.1.1, status: 0x80071a2d, failure source: DOQ, start state: Installed, target state: Installed, client id: SP Coordinater Engine
2012-11-18 15:54:17, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2012-11-18 15:54:17, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2012-11-18 15:54:17, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2012-11-18 15:54:17, Info                  CBS    Failed to parse CSI error string. [HRESULT = 0x80070057 - E_INVALIDARG]
2012-11-18 15:54:17, Info                  CBS    Failed to get AI/GC error details from raw error details. [HRESULT = 0x80070057 - E_INVALIDARG]
2012-11-18 15:54:17, Info                  CBS    Did not send SQM reports for pending package: Package_for_KB2529073~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80070057 - E_INVALIDARG]
2012-11-18 15:54:17, Info                  CBS    Startup: Package: Package_for_KB2529073~31bf3856ad364e35~amd64~~6.1.1.1 completed startup processing, new state: Installed, original: Installed, targeted: Installed.  hr = 0x80071a2d

NoelDP · 18 Nov 2012

The CBS always contains a number of apparent errors - which in fact aren't errors at all - mostly, if the column next to the date/time doesn't state 'Error' you can ignore them.
( so in your posted clips, there's only three notable errors - the first two of which is simply becuase it didn't find any driver updates, and was therefore worked through)

Please post the windowsupdate.log

thegr8anand · 18 Nov 2012

Here you go.

Also how do i verify the hash of the sp1 package?

NoelDP · 18 Nov 2012

I think You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services still applies here - please use the fixit (and reboot) after downloading a fresh standalone SP1 from Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center
You'll want windows6.1-KB976932-X64.exe

Once youv'e rebooted after running the fixit, boot to a Clean Boot and run the standalone....
How to perform a clean boot to troubleshoot a problem in Windows Vista or Windows 7

tom982 · 18 Nov 2012

Quote: Originally Posted by thegr8anand

Here you go.

Also how do i verify the hash of the sp1 package?

I would recommend ComputeHASH:

Download ComputeHASH Utility 1.1 Free - A lightweight application to calculate and compare file checksums. - Softpedia

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