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Windows 7: This computer is not running Genuine Windows

21 Nov 2012   #31
Kipac

Windows 7 Ultimate x64
 
 
Here it is.

Here's the new report.



Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\hivelist

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist
    \REGISTRY\MACHINE\HARDWARE    REG_SZ
    \REGISTRY\MACHINE\BCD00000000    REG_SZ    \Device\HarddiskVolume1\Boot\BCD
    \REGISTRY\MACHINE\SOFTWARE    REG_SZ    \Device\HarddiskVolume4\Windows\Syst
em32\config\SOFTWARE
    \REGISTRY\MACHINE\SYSTEM    REG_SZ    \Device\HarddiskVolume4\Windows\System
32\config\SYSTEM
    \REGISTRY\USER\.DEFAULT    REG_SZ    \Device\HarddiskVolume4\Windows\System3
2\config\DEFAULT
    \REGISTRY\MACHINE\SECURITY    REG_SZ    \Device\HarddiskVolume4\Windows\Syst
em32\config\SECURITY
    \REGISTRY\MACHINE\SAM    REG_SZ    \Device\HarddiskVolume4\Windows\System32\
config\SAM
    \REGISTRY\USER\S-1-5-19    REG_SZ    \Device\HarddiskVolume4\Windows\Service
Profiles\LocalService\NTUSER.DAT
    \Registry\User\S-1-5-21-3463364969-3535792361-3485682137-1000    REG_SZ    \
Device\HarddiskVolume4\Users\SKIIPA\NTUSER.DAT
    \Registry\User\S-1-5-21-3463364969-3535792361-3485682137-1000_Classes    REG
_SZ    \Device\HarddiskVolume4\Users\SKIIPA\AppData\Local\Microsoft\Windows\UsrC
lass.dat


C:\Windows\system32>



My System SpecsSystem Spec
.
21 Nov 2012   #32
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I had a feeling I'd seen this problem before... - and it was me that fixed it!

....
this is going to get a little complicated.

The problem appears to be corruption of the NetworkService NTUSER.DAT file rendering it impossible to load.
so we need to rename the file, then place a default one in its place
the problem is that it's difficult for me to test the procedure, so we'll have to wing it

Please run the following commands one at a time in an Elevated Command prompt- but use copy/paste to make sure that there are no typos!
If you get an error message STOP and post back with details
If you are asked to confirm something, say yes, or OK

Code:
 
ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
ATTRIB -s -h -i C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
ATTRIB -s -h -i C:\Users\Default\NTUSER.DAT
 
REN C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT NTUSER.OLD
COPY C:\Users\Default\NTUSER.DAT C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT /grant "NT AUTHORITY\NETWORK SERVICE":(F)
 
ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
ATTRIB +s +H +I  C:\Users\Default\NTUSER.DAT
ATTRIB +s +H +I C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
Once complete, post the results, and reboot TWICE.
then post a new MGADiag report.
My System SpecsSystem Spec
21 Nov 2012   #33
Kipac

Windows 7 Ultimate x64
 
 
Here's the Command Prompt result

That's a great news to hear that you've solved this issue before!
Here's the Command Prompt result.
I'll now reboot my computer twice and then post MGADiag report.



Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT NT AUTHORITY\SYSTEM:(I)(F)
                                                     BUILTIN\Administrators:(I)(
F)
                                                     NT AUTHORITY\NETWORK SERVIC
E:(I)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ATTRIB -s -h -i C:\Windows\serviceprofiles\NetworkService\NT
USER.DAT

C:\Windows\system32>ATTRIB -s -h -i C:\Users\Default\NTUSER.DAT

C:\Windows\system32>REN C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT NTU
SER.OLD

C:\Windows\system32>COPY C:\Users\Default\NTUSER.DAT C:\Windows\serviceprofiles\
NetworkService\NTUSER.DAT
        1 file(s) copied.

C:\Windows\system32>ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
/grant "NT AUTHORITY\NETWORK SERVICE":(F)
processed file: C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT
C:\Windows\serviceprofiles\NetworkService\NTUSER.DAT NT AUTHORITY\NETWORK SERVIC
E:(F)
                                                     NT AUTHORITY\SYSTEM:(I)(F)
                                                     BUILTIN\Administrators:(I)(
F)
                                                     NT AUTHORITY\NETWORK SERVIC
E:(I)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ATTRIB +s +H +I  C:\Users\Default\NTUSER.DAT

C:\Windows\system32>ATTRIB +s +H +I C:\Windows\serviceprofiles\NetworkService\NT
USER.DAT

C:\Windows\system32>
My System SpecsSystem Spec
.

21 Nov 2012   #34
Kipac

Windows 7 Ultimate x64
 
 
Here's a MGADiag report.

Here's the MGADiag report after rebooting twice.



Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VQQKT-QGGGP-RQ62D
Windows Product Key Hash: B1oWRG44kq4hE5pxicwjPOx3L+M=
Windows Product ID: 00426-437-6655695-85858
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {80409215-9A94-4664-BBCA-49BFB01EB123}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{80409215-9A94-4664-BBCA-49BFB01EB123}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RQ62D</PKey><PID>00426-437-6655695-85858</PID><PIDType>5</PIDType><SID>S-1-5-21-3463364969-3535792361-3485682137</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>9BB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-665569-01-1033-7600.0000-3162012
Installation ID: 000011649243212386639033306633187485616675210063606924
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RQ62D
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/21/2012 5:43:12 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000004000
Event Time Stamp: 11:19:2012 08:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAln0go3cW/IgQM9zf3BVU8gbDDDdiPc6arh2v/yAh

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  MSDM			GBT   		GBTUACPI
  EUDS			GBT   		
  MATS			GBT   		
  TAMG			GBT   		GBT   B0
  MATS			GBT   		
  SSDT			AMD   		POWERNOW
My System SpecsSystem Spec
21 Nov 2012   #35
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Definite progress, this time

Just to check, and before I get too cocky, please post the results from

REG QUERY HKU
My System SpecsSystem Spec
21 Nov 2012   #36
Kipac

Windows 7 Ultimate x64
 
 
Here!

Okay, here is the result!


Code:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG QUERY HKU

HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-3463364969-3535792361-3485682137-1000
HKEY_USERS\S-1-5-21-3463364969-3535792361-3485682137-1000_Classes
HKEY_USERS\S-1-5-18

C:\Windows\system32>
My System SpecsSystem Spec
21 Nov 2012   #37
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

YES!
Ok -that gets us a step or three closer

Please attempt validation at www.microsoft.com/genuine/validate
What exactly happens?
If it fails, go to www.microsoft.com/genuine/diag and see what it has to say.
Post the results, and a new MGADiag report.
My System SpecsSystem Spec
21 Nov 2012   #38
Kipac

Windows 7 Ultimate x64
 
 

When I clicked "www.microsoft.com/genuine/validate", it brought me to the page that says:

"Files that Windows needs to work properly have been modified, removed, or disabled. To resolve, you need to install genuine Windows. Not to worry, we can help you with that."

and then below that is a list of options of buying Windows Ultimate, Professional, and Home premium.

I'll try "www.microsoft.com/genuine/diag" now.
My System SpecsSystem Spec
21 Nov 2012   #39
Kipac

Windows 7 Ultimate x64
 
 
Result

When I ran a check from www.microsoft.com/genuine/diag,
everything was marked as "passed": Active scripting allowed, Display images enabled, Computer time and date corret, Cookies enabled, ActiveX enabled.

and here's a new MGADiag.



Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VQQKT-QGGGP-RQ62D
Windows Product Key Hash: B1oWRG44kq4hE5pxicwjPOx3L+M=
Windows Product ID: 00426-437-6655695-85858
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {80409215-9A94-4664-BBCA-49BFB01EB123}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{80409215-9A94-4664-BBCA-49BFB01EB123}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RQ62D</PKey><PID>00426-437-6655695-85858</PID><PIDType>5</PIDType><SID>S-1-5-21-3463364969-3535792361-3485682137</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>9BB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-665569-01-1033-7600.0000-3162012
Installation ID: 000011649243212386639033306633187485616675210063606924
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RQ62D
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/21/2012 6:38:22 PM
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000004000
Event Time Stamp: 11:21:2012 18:25
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
 
HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAln0go3cW/IgQM9zf3BVU8gbDDDdiPc6arh2v/yAh
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   GBT     GBTUACPI
  FACP   GBT     GBTUACPI
  HPET   GBT     GBTUACPI
  MCFG   GBT     GBTUACPI
  MSDM   GBT     GBTUACPI
  EUDS   GBT     
  MATS   GBT     
  TAMG   GBT     GBT   B0
  MATS   GBT     
  SSDT   AMD     POWERNOW
My System SpecsSystem Spec
22 Nov 2012   #40
Kipac

Windows 7 Ultimate x64
 
 

Good morning, NoelDP. (at least in my time zone)
Is/was there any positive news or progression from my last posts?
Or shall I run MGADiag once more and post the report?
My System SpecsSystem Spec
Reply

 This computer is not running Genuine Windows




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