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Windows 7: This computer is not running Genuine Windows

18 Nov 2012   #1

Windows 7 Ultimate x64
 
 
This computer is not running Genuine Windows

Hi, my desktop is having a lot of issues and one of them is getting the message that's on the title of this thread.
As a short background, the motherboard seemed to stop working so I had to get it fixed, and in the process of getting my PC to function again, I had to do a clean install of Windows 7 total of 4 times (including failed ones).

Today, my PC wouldn't respond to clicking files, navigation bar&such, and had to wait a long time to get them start responding. I couldn't even connect to internet, so I tried 'trouble shooting' option, but when I did, the window message popped up saying "This computer is not running Genuine Windows".

The thing is, I've already activated and got a genuine mark.
I double checked it from 'control panel' -> 'system and security' -> 'system',
And it's saying 'Windows is activated' with a genuine logo thingy under the 'Windows activation' section.

Yet, I'm getting this message, and seems like it's preventing me from installing some of updates like 'Service Pack 1' and 'Windows Internet Explorer 9 for Windows 7'.

How do I fix it? And what's wrong with my computer?
Thanks..



Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VQQKT-QGGGP-RQ62D
Windows Product Key Hash: B1oWRG44kq4hE5pxicwjPOx3L+M=
Windows Product ID: 00426-437-6655695-85858
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {80409215-9A94-4664-BBCA-49BFB01EB123}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{80409215-9A94-4664-BBCA-49BFB01EB123}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RQ62D</PKey><PID>00426-437-6655695-85858</PID><PIDType>5</PIDType><SID>S-1-5-21-3463364969-3535792361-3485682137</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>9BB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-665569-01-1033-7600.0000-3162012
Installation ID: 000011649243212386639033306633187485616675210063606924
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RQ62D
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/19/2012 8:05:44 AM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000004040
Event Time Stamp: 11:19:2012 08:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAln0go3cW/IgQM9zf3BVU8gbDDDdiPc6arh2v/yAh

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  MSDM			GBT   		GBTUACPI
  EUDS			GBT   		
  MATS			GBT   		
  TAMG			GBT   		GBT   B0
  MATS			GBT   		
  SSDT			AMD   		POWERNOW



My System SpecsSystem Spec
.

18 Nov 2012   #2

Microsoft Windows 8.1 Professional
 
 

My System SpecsSystem Spec
18 Nov 2012   #3

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Kipac and welcome to the forums

We can't help you unless you provide an MGADiag log That will show where the problem lies:

Windows Genuine and Activation Issue Posting Instructions

Tom
My System SpecsSystem Spec
.


19 Nov 2012   #4

Windows 7 Ultimate x64
 
 

Hi once again, and sorry about not including MGADiag log. I included them now.
My System SpecsSystem Spec
19 Nov 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You have a couple of tampered files - which covers a multitude of sins.


Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy andattach it to your reply.

Post a new MGADiag report with details of any error messages encountered.
My System SpecsSystem Spec
19 Nov 2012   #6

Windows 7 Ultimate x64
 
 
Here's the CBS.log file and a new MGADiag report.

Oh, and when I shut down or turn on the computer, it sometimes shows me an error message saying "The file or directory /Program Files/Windows NT/TableTextService is corrupt and unreadable. Please run the Chkdsk utility."
The header/title(?) of this window message is "Windows Logon: LogonUI.exe - Corrupt File".


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-VQQKT-QGGGP-RQ62D
Windows Product Key Hash: B1oWRG44kq4hE5pxicwjPOx3L+M=
Windows Product ID: 00426-437-6655695-85858
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {80409215-9A94-4664-BBCA-49BFB01EB123}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{80409215-9A94-4664-BBCA-49BFB01EB123}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RQ62D</PKey><PID>00426-437-6655695-85858</PID><PIDType>5</PIDType><SID>S-1-5-21-3463364969-3535792361-3485682137</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>9BB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-437-665569-01-1033-7600.0000-3162012
Installation ID: 000011649243212386639033306633187485616675210063606924
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RQ62D
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/19/2012 8:37:32 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000004000
Event Time Stamp: 11:19:2012 08:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAln0go3cW/IgQM9zf3BVU8gbDDDdiPc6arh2v/yAh

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  MSDM			GBT   		GBTUACPI
  EUDS			GBT   		
  MATS			GBT   		
  TAMG			GBT   		GBT   B0
  MATS			GBT   		
  SSDT			AMD   		POWERNOW
My System SpecsSystem Spec
20 Nov 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

SFC didn't find anything to complain about - but it still managed to fix one of the errors


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to your reply.
My System SpecsSystem Spec
20 Nov 2012   #8

Windows 7 Ultimate x64
 
 

Hi, NoelDP. Just a quick question here.
Is it normal for my computer to take forever to respond and freeze when this kind of issue happens?

Because it's not progressing at all... I had to wait more than 15min or so just to open control panel and now it takes 30min to download CheckSUR file. (Had to use Method 2 because 'windows update' from control panel wouldn't respond)

And my PC seems to be getting worse each time I shut it down and turn it on.
Now, Windows is showing message "you might be a victim of software counterfeit" and there's a text "Windows 7 Build 7600 This copy of Windows is not genuine" on the bottom right corner of the desktop background.

I believe it's genuine because there was no issue of updating Service Pack&etc and had no problem activating it before when I first installed it.

P.S. I'm finally running/installing CheckSUR now. Hope it works.
My System SpecsSystem Spec
20 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

File and registry errors can cause all sorts of strange problems - it may be that Windows spotted the tampered file and was attempting to repair it, or it may be that something was installing in the background (such as your AV update?)
The non-genuine notice doesn't surprise me at all. (the only surprise is that it went away!)
As far as I can tell from your MGADiag report, there's no reason to suspect anything 'dodgy' about your cpoy of Windows - it's simply the file problems (and potential registry issues) causing the notification.
My System SpecsSystem Spec
20 Nov 2012   #10

Windows 7 Ultimate x64
 
 
Here's the CheckSUR.log and CheckSUR.persist files.

Hello, once again.
I wasn't sure if you wanted me to also send CheckSUR.persist file, so I'm just attaching .log and .persist both.


Attached Files
File Type: zip CheckSUR.zip (441 Bytes, 22 views)
File Type: zip CheckSUR.persist.zip (465 Bytes, 15 views)
My System SpecsSystem Spec
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 This computer is not running Genuine Windows




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