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This computer is not running Genuine Windows
Hi, my desktop is having a lot of issues and one of them is getting the message that's on the title of this thread.
As a short background, the motherboard seemed to stop working so I had to get it fixed, and in the process of getting my PC to function again, I had to do a clean install of Windows 7 total of 4 times (including failed ones).
Today, my PC wouldn't respond to clicking files, navigation bar&such, and had to wait a long time to get them start responding. I couldn't even connect to internet, so I tried 'trouble shooting' option, but when I did, the window message popped up saying "This computer is not running Genuine Windows".
The thing is, I've already activated and got a genuine mark.
I double checked it from 'control panel' -> 'system and security' -> 'system',
And it's saying 'Windows is activated' with a genuine logo thingy under the 'Windows activation' section.
Yet, I'm getting this message, and seems like it's preventing me from installing some of updates like 'Service Pack 1' and 'Windows Internet Explorer 9 for Windows 7'.
How do I fix it? And what's wrong with my computer?
Thanks..
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0x8004FE21 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-VQQKT-QGGGP-RQ62D Windows Product Key Hash: B1oWRG44kq4hE5pxicwjPOx3L+M= Windows Product ID: 00426-437-6655695-85858 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7600.2.00010100.0.0.001 ID: {80409215-9A94-4664-BBCA-49BFB01EB123}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Ultimate Architecture: 0x00000009 Build lab: 7600.win7_gdr.120830-0334 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{80409215-9A94-4664-BBCA-49BFB01EB123}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RQ62D</PKey><PID>00426-437-6655695-85858</PID><PIDType>5</PIDType><SID>S-1-5-21-3463364969-3535792361-3485682137</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20120530000000.000000+000</Date></BIOS><HWID>9BB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7600.16385 Name: Windows(R) 7, Ultimate edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00426-00170-437-665569-01-1033-7600.0000-3162012 Installation ID: 000011649243212386639033306633187485616675210063606924 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: RQ62D License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 11/19/2012 8:05:44 AM Windows Activation Technologies--> HrOffline: 0x8004FE21 HrOnline: N/A HealthStatus: 0x0000000000004040 Event Time Stamp: 11:19:2012 08:01 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui HWID Data--> HWID Hash Current: NgAAAAIABAABAAEAAAACAAAAAgABAAEAln0go3cW/IgQM9zf3BVU8gbDDDdiPc6arh2v/yAh OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GBT GBTUACPI FACP GBT GBTUACPI HPET GBT GBTUACPI MCFG GBT GBTUACPI MSDM GBT GBTUACPI EUDS GBT MATS GBT TAMG GBT GBT B0 MATS GBT SSDT AMD POWERNOW
Last edited by Kipac; 19 Nov 2012 at 08:13. Reason: to include MGADiag log