Windows 7: Same update appears & installs every time I turn off pc.

Tildog · 20 Nov 2012

First let me say I’m not at all computer savvy, so keep that in mind when responding. Two weeks ago I attempted to install an older program onto this new computer. Once installed, I used this older program’s “update” function and I got an error message that I didn’t record. I attempted the installation a couple more times with similar results. Shortly thereafter I noticed two problems:

#1 - In the lower right hand corner of the desktop a message appeared: “Windows 7 Build 7601 This copy of Windows is not genuine.” I ran my virus protection, ESET NOD 32, and it should no problems. I then restored to a time before I attempted the installation of this program and this message has since gone away, so this problem seems to have been resolved.

#2 – However the 2nd problem has persisted where every time I turn off the computer I’m advised it needs to do 1 update and it’s always the same update, (Security Update for Microsoft XML Core Services 4.0 Service Pack 2 for x64-based Systems (KB954430) - 5.4 MB). When I turn the computer on again it and check for updates it will show this same update again. When I click “install updates” it installs it and I get the message of “Updates successfully installed”, however when I close the screen and again check for updates the same update is waiting to be installed. I tried the “Fix It” feature without success. I'm not getting any error codes to share with you. Thanks - Mike

The COA sticker says: Windows 7 Home Premium OA

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {35DAB625-E020-4F33-9779-A1A84420D8D0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Mikes\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{35DAB625-E020-4F33-9779-A1A84420D8D0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1129042592-3021828580-4108699119</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>p7-1370t</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.12</Version><SMBIOSVersion major="2" minor="7"/><Date>20120607000000.000000+000</Date></BIOS><HWID>C7843107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7601.0000-0422011
Installation ID: 004635109992664530207750667511945526591714961162598190
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 11/20/2012 3:06:26 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:13:2012 17:09
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAAABAAAABAABAAEAonYClzqfog186axWTpXmjFCEfPkaGoRtLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-CPC
  FACP			HPQOEM		SLIC-CPC
  DBGP			HPQOEM		SLIC-CPC
  HPET			HPQOEM		SLIC-CPC
  MCFG			HPQOEM		SLIC-CPC
  SLIC			HPQOEM		SLIC-CPC
  SSDT			HPQOEM		SLIC-CPC
  SSDT			HPQOEM		SLIC-CPC
  SSDT			HPQOEM		SLIC-CPC

NoelDP · 20 Nov 2012

Please post an MGADiag report.....

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Tildog · 20 Nov 2012

Thank you. I edited my original post and added the additional information. -Mike

NoelDP · 20 Nov 2012

There is no problem with Activation/validation showing in your MGADiag report.....

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply.

Tildog · 20 Nov 2012

Thanks Noel. Before I start though, how do I "compress" the copy?

NoelDP · 20 Nov 2012

Right-click on it, and select Send to... > Compressed (zipped)folder

Tildog · 20 Nov 2012

I did the check disk and restarted and signed back on. Was there supposed to be something I see happening? I ask because I don't hear the computer making any noise which would normally indicate it was doing something.

Tildog · 21 Nov 2012

I went back and did another check disk. The instructions said I would be told the drive is locked but cp said it it cannot lock the current drive. It said "The type of file system is NTSF cannot lock current drive. CHKDSK can't run because the volume is in use by another process. Would you like to be checked the next time the system reboots? Y/N"

So I entered yes and this time upon restarting it did go into the check disk mode and it is still running. So once it's finished I will compress it and continue on with your instructions. Thanks Noel. -Mike (I'm sending this from my laptop)

Tildog · 21 Nov 2012

I'm not sure I did this correctly since the date of the log was the 19th when it should have been the 20th. Additionally the CBS log address could not find anything once I added the 2nd \CBS.

NoelDP · 21 Nov 2012

You uploaded a shortcut to the file, rather than the file itself

The Folder is C:\Windows\Logs\CBS - navigate there in Windows Explorer and right-click on the file and select Copy
now click on an empty area of the desktop, and select Paste
the file should appear
right click in it and select Send to > Compressed folder and attach it to your response.

Windows 7: Same update appears & installs every time I turn off pc.

Same update appears & installs every time I turn off pc. problems?