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Windows 7: Installing Updates Failure

03 Dec 2012   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Gotcha!
I'll leave it to Tom, ;cos he's the expert on these


My System SpecsSystem Spec
.
03 Dec 2012   #22
trevor burdett

Windows 7
 
 

Thanks Noel.
My System SpecsSystem Spec
03 Dec 2012   #23
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hmm, now this is an intriguing one. Looking at the error, it shows that the SURT is hiccuping with a registry key:

Code:
(f)    CSI Corrupt Component Keyform    0x00000000    identity     amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3     identity and keyform do not match; keyform is wrong.
(f)    CSI Corrupt Component Keyform    0x00000000    identity     amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6     identity and keyform do not match; keyform is wrong.
(f)    CSI Corrupt Component Keyform    0x00000000    identity     amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3     identity and keyform do not match; keyform is wrong.
The latter of the three is obviously corrupt (bitflip), but when I look at the key name in your components hive, it is named normally:

Code:
amd64_server-help-chm.applocker_help_31bf3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3
Ignoring that one, I decided to look at the other two. The SURT doesn't like the keyform and the identity as apparently, they don't match. So I converted the identity to ASCII (from hex) and compared it to the key name:

amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6.1.7600.16385_none_d1291f85838378a3

Server-Help-CHM.pmc_lh, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS

They aren't meant to be identical, but all of the identity matches the key name.

I think I need to take a look at what's calling the registry, so see if that's looking in the wrong place.

Could you navigate to the following folder:

C:\Windows\winsxs\Manifests

And copy all of the following files to your Desktop:

amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3
amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6
amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3 (I'm not sure whether the red character will be an apostrophe or the letter b - choose whichever is there, or both if that's the case)

Then zip these up and attach it to your next post please

Tom
My System SpecsSystem Spec
.

03 Dec 2012   #24
trevor burdett

Windows 7
 
 

Wow Tom.... I've been places I never knew existed before??? lol
Hopefully, the zipped files are what you'rer after?
Trevor
My System SpecsSystem Spec
03 Dec 2012   #25
trevor burdett

Windows 7
 
 

Oh Do dahs!!!
Only one uploaded, even though I selected the three of them :-(
Hopefully, the other two?
My System SpecsSystem Spec
03 Dec 2012   #26
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Tom - if you do a search on "cce3123abaed13c3" in the file, it is actually present in two lines (in Notepad++)
The first shows as ....
Code:
amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3++++ Server-Help-CHM.applocker_help, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
The second shows as
Code:
amd64_server-help-chm.applocker_help_31bf3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3+++++ Server-Help-CHM.applocker_help, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
My System SpecsSystem Spec
03 Dec 2012   #27
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Trevor,

Noel posted whilst I was typing this. Ignore this all for now!

What file was that in Noel? I'm still missing the corruption





lol, well I'm glad you're learning something then

This just isn't playing nicely at all! There's nothing wrong with those files. The name is correct, as is the contents.

Let's go for a much broader approach - scan your whole registry and hard drive for those names to see where they are! First of all, you will have to load your COMPONENTS hive. Method 2 of this:

Accessing the COMPONENTS sub-hive | niemiro's Website

Ignore the Winners section, it isn't needed here.

System Look

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:
    :filefind
    *amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3*
    :regfind
    *amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3*
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt


Tom
My System SpecsSystem Spec
03 Dec 2012   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

In the Components file - open it In Notepad++, it's line 10932
The second version is in line 19020
My System SpecsSystem Spec
03 Dec 2012   #29
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Thanks Noel. I must have been looking at the wrong COMPONENTS hive then, I'm sure I searched for those exact strings and nothing came up, yet when I try now there's keys there. I need to organise my components collection!

One was in DerivedData and the other was in DerivedData\VersionIndex which I've never seen before. I didn't even know it existed before today!


Trevor, could you download this file:

https://dl.dropbox.com/u/16537616/TrevorComponents.zip

Extract it to your Desktop. There should be one file inside called COMPONENTS (no extension). Then navigate to:

C:\Windows\system32\config\

And rename the COMPONENTS file in there to COMPONENTS.old

Then copy and paste the COMPONENTS file on your Desktop to the config folder

Reboot, run the SURT and post the CheckSUR.persist.log please!

Tom
My System SpecsSystem Spec
04 Dec 2012   #30
trevor burdett

Windows 7
 
 

Right, I've copied and pasted the latest COMPONENTS file into C:\windows\system\32\config\ as directed, (renaming the original one, but can't find the instructions to run the SURT so I can post the log :-(
I believe it was posted on another thread :-(
Mind you, I was a little concerned as on start-up the welcome screen 'hung' for about 10 seconds longer than before!! :-)

Trevor
My System SpecsSystem Spec
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 Installing Updates Failure




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