Windows 7: Installing Updates Failure

Just run the file you already downloaded - the filename starts Windows6.1-KB947821-v25

Hi Trevor,

Not to worry, here are the instructions:

Windows Update Posting Instructions

You've already downloaded it, so as Noel said just run the file that you have saved. Then follow step 4 to give us the logs

I can't think what might've caused the welcome screen to hang, but I don't think it was me! lol.

Tom

Here goes.....



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-30 10:56

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 545
Found 3 errors
CSI Corrupt Component Keyform Total count: 3


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-12-04 18:48

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 596
Found 2 errors
CSI Corrupt Component Keyform Total count: 2

Trevor

I'm an idiot! Aah, I can't believe I didn't spot if before. Here we have another bitflip, where what should be a 6 has changed, or flipped, to a 4.

amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d56cf76c4c6
amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6

Comparing the binary of the two, we have:

6: 00110110
4: 00110100

The penultimate digit has swapped from a 6 to a 4.

The other key was exactly the same.

I have fixed both problems The instructions are slightly different this time. Navigate to this folder:

C:\Windows\system32\config\

Delete the file COMPONENTS - do not rename it, delete it. Do not touch COMPONENTS.old please!

Then download this file:

https://dl.dropbox.com/u/16537616/Tr...mponentsV2.zip

Extract it to your Desktop and copy the file COMPONENTS into this folder:

C:\Windows\system32\config\

Reboot, run the SURT and post the log please

Tom

Um.... the computer says NO
I'm unable to delete the file 'COMPONENTS as the system is using it?
(I tried to rename it as well, but I got the same message)?

Can I not copy and paste and just over-write it?

Ha... I vrept up on it this morning and have managed to delete it and drag the newer version across from my desktop!!
I'll reboot and see how it goes!!!

Here's the log!

Trevor

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-30 10:56

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 545
Found 3 errors
CSI Corrupt Component Keyform Total count: 3


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-12-04 18:48

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 596
Found 2 errors
CSI Corrupt Component Keyform Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-12-05 09:13

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 518
No errors detected

YAY!
Well done, Tom and Trevor! Looks like that's sorted

Thank you Guys.... have to admit that being some-one who has never ventured into the workings of my computer before, I feel strangely proud of my achievements!! lol
I will however, switch Auto Updates back on before I congratulate myself.....