Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Installing Updates Failure


04 Dec 2012   #31
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Just run the file you already downloaded - the filename starts Windows6.1-KB947821-v25


My System SpecsSystem Spec
04 Dec 2012   #32
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Trevor,

Not to worry, here are the instructions:

Windows Update Posting Instructions

You've already downloaded it, so as Noel said just run the file that you have saved. Then follow step 4 to give us the logs

I can't think what might've caused the welcome screen to hang, but I don't think it was me! lol.

Tom
My System SpecsSystem Spec
04 Dec 2012   #33
trevor burdett

Windows 7
 
 

Here goes.....



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-30 10:56

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 545
Found 3 errors
CSI Corrupt Component Keyform Total count: 3


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-12-04 18:48

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 596
Found 2 errors
CSI Corrupt Component Keyform Total count: 2

Trevor
My System SpecsSystem Spec
04 Dec 2012   #34
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

I'm an idiot! Aah, I can't believe I didn't spot if before. Here we have another bitflip, where what should be a 6 has changed, or flipped, to a 4.

amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d56cf76c4c6
amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6

Comparing the binary of the two, we have:

6: 00110110
4:
00110100

The penultimate digit has swapped from a 6 to a 4.

The other key was exactly the same.

I have fixed both problems The instructions are slightly different this time. Navigate to this folder:

C:\Windows\system32\config\

Delete the file COMPONENTS - do not rename it, delete it. Do not touch COMPONENTS.old please!

Then download this file:

https://dl.dropbox.com/u/16537616/Tr...mponentsV2.zip

Extract it to your Desktop and copy the file COMPONENTS into this folder:

C:\Windows\system32\config\

Reboot, run the SURT and post the log please

Tom
My System SpecsSystem Spec
04 Dec 2012   #35
trevor burdett

Windows 7
 
 

Um.... the computer says NO
I'm unable to delete the file 'COMPONENTS as the system is using it?
(I tried to rename it as well, but I got the same message)?
My System SpecsSystem Spec
04 Dec 2012   #36
trevor burdett

Windows 7
 
 

Can I not copy and paste and just over-write it?
My System SpecsSystem Spec
05 Dec 2012   #37
trevor burdett

Windows 7
 
 

Ha... I vrept up on it this morning and have managed to delete it and drag the newer version across from my desktop!!
I'll reboot and see how it goes!!!
My System SpecsSystem Spec
05 Dec 2012   #38
trevor burdett

Windows 7
 
 

Here's the log!

Trevor

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-30 10:56

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 545
Found 3 errors
CSI Corrupt Component Keyform Total count: 3


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-12-04 18:48

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 596
Found 2 errors
CSI Corrupt Component Keyform Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-12-05 09:13

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 518
No errors detected
My System SpecsSystem Spec
05 Dec 2012   #39
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

YAY!
Well done, Tom and Trevor! Looks like that's sorted
My System SpecsSystem Spec
05 Dec 2012   #40
trevor burdett

Windows 7
 
 

Thank you Guys.... have to admit that being some-one who has never ventured into the workings of my computer before, I feel strangely proud of my achievements!! lol
I will however, switch Auto Updates back on before I congratulate myself.....
My System SpecsSystem Spec
Reply

 Installing Updates Failure




Thread Tools



Similar help and support threads for2: Installing Updates Failure
Thread Forum
Solved Cannot Complete Installing Updates, or Check for New Updates Windows Updates & Activation
Solved Windows Updates Not Installing : Error Unknown (Sits on Installing) Windows Updates & Activation
failure configuring updates Windows Updates & Activation
Cannot Complete Installing Updates, or Check for New Updates HELP Windows Updates & Activation
Windows 7 Updates keeps installing same 8 updates over and over Windows Updates & Activation
Installing Updates and Installing features part of windows setup menu Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:01 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App