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Windows 7: Installing Updates Failure

05 Dec 2012   #41

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Good idea!
run a manual scan for updates, and see whether they install OK. - if not, post details.

My System SpecsSystem Spec
.

05 Dec 2012   #42

Windows 7
 
 

Oh dear, dispair has set in!!! I though it too early with the self slapping of the back :-(
I turned updates back on and rebooted... 'it' informed me that there were two important updates to install.
I rebooted and it again failed to configure them and rebooted twice more with thew same results... unable to configure the updates and reverted the changes beofre eventually booting up.
I've attached a screen grab showing update history to dat.
So, sorry guys, back to square one
Trevor


Attached Thumbnails
Installing Updates Failure-update-history.jpg  
My System SpecsSystem Spec
05 Dec 2012   #43

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Right-click on each of the updates, and select Details - what error message is given??
My System SpecsSystem Spec
.


05 Dec 2012   #44

Windows 7
 
 

This what you're after?
Update for Kernel-Mode Driver Framework version 1.11 for Windows 7 for x64-based Systems (KB2685811)

Installation date: ‎05/‎12/‎2012 09:52

Installation status: Failed

Error details: Code 80041002

Update type: Recommended

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information:
Kernel-Mode Driver Framework version 1.11 update for Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

Help and Support:
Microsoft Support
And for Servioce pack 1......
Windows 7 Service Pack 1 for x64-based Systems (KB976932)

Installation date: ‎05/‎12/‎2012 09:52

Installation status: Failed

Error details: Code 80073712

Update type: Important

Windows 7 Service Pack 1 is a recommended collection of updates and improvements to Windows that are combined into a single installable update. The service pack can help make your computer safer and more reliable. A typical installation will take about 30 minutes to complete, and you will have to restart your computer about halfway through the process.

More information:
What's included in Windows 7 Service Pack 1 (SP1)

Help and Support:
Support for Windows 7


Trev
My System SpecsSystem Spec
05 Dec 2012   #45

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Error Code 0x80073712 occurs in Windows Update or Microsoft Update should in theory apply - but we've already done that.
I suggest downloading SP1 for offline install.
Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center

You'll want the windows6.1-KB976932-X64.exe download.
My System SpecsSystem Spec
05 Dec 2012   #46

Windows 7
 
 

Hi Noel,
I did as requested, and tried to install service pack 1 only for it to fail :-(
I've also run the checks again and have attached the zipped CBS folder too.
Here's the CHECKSUR.persist: -

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-30 10:56

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 545
Found 3 errors
CSI Corrupt Component Keyform Total count: 3


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-12-04 18:48

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3 identity and keyform do not match; keyform is wrong.
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6 identity and keyform do not match; keyform is wrong.

Summary:
Seconds executed: 596
Found 2 errors
CSI Corrupt Component Keyform Total count: 2


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-12-05 09:13

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 518
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-12-05 11:35

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 653
No errors detected


The last line might well say there are no errrors, but there are three listed in the first Components Store and two listed in the second Component store?

Slowly losing the will to live
My System SpecsSystem Spec
05 Dec 2012   #47

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That file is the archive history of all results - so you only need to look at the bottom one, which is clear.

Here's what I think is causing the problem....
Code:
Search "(F)" (16 hits in 1 files)
  C:\Users\NoelAsus\AppData\Local\Temp\Temp1_CBS (10).zip\CBS.log (16 hits)
 Line 20451: 2012-12-05 11:23:19, Error                 CSI    0000023d (F) Unable to load manifest for component [ml:280{140},l:198{99}]"x86_microsoft-windows-v..cprovider.resources_31bf3856ad364e35_6.1.7600.16385_en-us_15e31a189a5e0c8f"[gle=0x80004005]
 Line 20452: 2012-12-05 11:23:19, Error                 CSI    0000023e@2012/12/5:11:23:19.099 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(2714): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
 Line 20454: 2012-12-05 11:23:19, Error                 CSI    0000023f (F) HRESULT_FROM_WIN32(14098) #700913# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_EnumMissingComponents(Flags = 0, ppe = NULL, disp = 0)[gle=0x80073712]
 Line 20455: 2012-12-05 11:23:19, Error                 CSI    00000240 (F) HRESULT_FROM_WIN32(14098) #700912# from Windows::ServicingAPI::CCSITransaction_ICSITransaction::EnumMissingComponents(flags = 0, enum = NULL, disp= 0)
 Line 80647: 2012-12-05 11:44:22, Error                 CSI    0000036d (F) STATUS_OBJECT_NAME_NOT_FOUND #2249164# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0x299df30->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[187]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7600.16385 (win7_rtm.090713-1255)\ComponentFamilies\amd64_mdmrock5.inf_31bf3856ad364e35_none_bcf7d89ebb046b79\f256!mdmrock5.inf"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 43638480 (0x0299ded0))[gle=0xd0000034]
 Line 80648: 2012-12-05 11:44:22, Error                 CSI    0000036e@2012/12/5:11:44:22.912 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
 Line 80650: 2012-12-05 11:44:25, Error                 CSI    0000036f (F) STATUS_OBJECT_NAME_NOT_FOUND #2249163# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|DELETE|KEY_WOW64_64KEY), oa = @0x299df30->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[187]"\Registry\Machine\COMPONENTS\DerivedData\VersionedIndex\6.1.7600.16385 (win7_rtm.090713-1255)\ComponentFamilies\amd64_mdmrock5.inf_31bf3856ad364e35_none_bcf7d89ebb046b79\f256!mdmrock5.inf"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 43639544 (0x0299e2f8))[gle=0xd0000034]
 Line 80651: 2012-12-05 11:44:25, Error                 CSI    00000370@2012/12/5:11:44:25.190 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
 Line 80653: 2012-12-05 11:44:25, Error                 CSI    00000371 (F) STATUS_OBJECT_NAME_NOT_FOUND #2249162# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 2, da = (KEY_READ|DELETE), oa = @0x299e390, key = NULL, disp = (null))[gle=0xd0000034]
 Line 80654: 2012-12-05 11:44:25, Error                 CSI    00000372 (F) STATUS_OBJECT_NAME_NOT_FOUND #2249157# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
 Line 80655: 2012-12-05 11:44:25, Error                 CSI    00000373 (F) STATUS_OBJECT_NAME_NOT_FOUND #2163010# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
 Line 80656: 2012-12-05 11:44:25, Error                 CSI    00000374 (F) STATUS_OBJECT_NAME_NOT_FOUND #2162998# from Windows::Rtl::SystemImplementation::CKey::DeleteRecursively(...)[gle=0xd0000034]
 Line 80657: 2012-12-05 11:44:25, Error                 CSI    00000375 (F) STATUS_OBJECT_NAME_NOT_FOUND #1554363# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd0000034]
 Line 80658: 2012-12-05 11:44:25, Error                 CSI    00000376 (F) HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) #1554297# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x80070002]
 Line 80659: 2012-12-05 11:44:25, Error                 CSI    00000377 (F) HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) #1554295# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 22 (0x00000016), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80070002]
 Line 80660: 2012-12-05 11:44:25, Error                 CSI    00000378 (F) HRESULT_FROM_WIN32(ERROR_FILE_NOT_FOUND) #1554294# 10749642 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000016, pSink = NULL, disp = 0)
Search "[F]" (0 hits in 0 files)
Search "[sr]" (0 hits in 0 files)
As to how to fix it.... dunno, yet!
I'll see what I can find out.
My System SpecsSystem Spec
05 Dec 2012   #48

Windows 7
 
 

I'd like to say that I understand.... but nah, I'd be lieing lol
Look forward to the next instalment.. (pun not intended)!!!

Trevor
My System SpecsSystem Spec
05 Dec 2012   #49

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please run teh following commands, and post the results....

Code:
 
DIR C:\Windows\winsxs\x86_microsoft-windows-v..cprovider.resources_31bf3856ad364e35_6.1.7600.16385_en-us_15e31a189a5e0c8f
ICACLS C:\Windows\winsxs\x86_microsoft-windows-v..cprovider.resources_31bf3856ad364e35_6.1.7600.16385_en-us_15e31a189a5e0c8f
My System SpecsSystem Spec
05 Dec 2012   #50

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Also.
Code:
 
DIR C:\Windows\winsxs\manifests\x86_microsoft-windows-v..cprovider.resources_31bf3856ad364e35_6.1.7600.16385_en-us_15e31a189a5e0c8f.manifest
ICACLS  C:\Windows\winsxs\manifests\x86_microsoft-windows-v..cprovider.resources_31bf3856ad364e35_6.1.7600.16385_en-us_15e31a189a5e0c8f.manifest
My System SpecsSystem Spec
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