Installing Updates Failure

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #21

    Gotcha!
    I'll leave it to Tom, ;cos he's the expert on these :)
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  2. Posts : 39
    Windows 7
    Thread Starter
       #22

    Thanks Noel.
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  3. Posts : 2,663
    Windows 8.1 Pro x64
       #23

    Hmm, now this is an intriguing one. Looking at the error, it shows that the SURT is hiccuping with a registry key:

    Code:
    (f)    CSI Corrupt Component Keyform    0x00000000    identity     amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3     identity and keyform do not match; keyform is wrong.
    (f)    CSI Corrupt Component Keyform    0x00000000    identity     amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6     identity and keyform do not match; keyform is wrong.
    (f)    CSI Corrupt Component Keyform    0x00000000    identity     amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3     identity and keyform do not match; keyform is wrong.
    The latter of the three is obviously corrupt (bitflip), but when I look at the key name in your components hive, it is named normally:

    Code:
    amd64_server-help-chm.applocker_help_31bf3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3
    Ignoring that one, I decided to look at the other two. The SURT doesn't like the keyform and the identity as apparently, they don't match. So I converted the identity to ASCII (from hex) and compared it to the key name:

    amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6.1.7600.16385_none_d1291f85838378a3

    Server-Help-CHM.pmc_lh, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS

    They aren't meant to be identical, but all of the identity matches the key name.

    I think I need to take a look at what's calling the registry, so see if that's looking in the wrong place.

    Could you navigate to the following folder:

    C:\Windows\winsxs\Manifests

    And copy all of the following files to your Desktop:

    amd64_server-help-chm.pmc_lh_31bf3856ad364e35_6,1.7600.16385_none_d1291f85838378a3
    amd64_mdmrock5.inf_31bf3856ad364e35_6.1.7600.16385_none_7c186d54cf76c4c6
    amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3 (I'm not sure whether the red character will be an apostrophe or the letter b - choose whichever is there, or both if that's the case)

    Then zip these up and attach it to your next post please :)

    Tom
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  4. Posts : 39
    Windows 7
    Thread Starter
       #24

    Wow Tom.... I've been places I never knew existed before??? lol
    Hopefully, the zipped files are what you'rer after?
    Trevor
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  5. Posts : 39
    Windows 7
    Thread Starter
       #25

    Oh Do dahs!!!
    Only one uploaded, even though I selected the three of them :-(
    Hopefully, the other two?
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  6. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #26

    Tom - if you do a search on "cce3123abaed13c3" in the file, it is actually present in two lines (in Notepad++)
    The first shows as ....
    Code:
    amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3++++ Server-Help-CHM.applocker_help, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    The second shows as
    Code:
    amd64_server-help-chm.applocker_help_31bf3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3+++++ Server-Help-CHM.applocker_help, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
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  7. Posts : 2,663
    Windows 8.1 Pro x64
       #27

    Hi Trevor,

    Noel posted whilst I was typing this. Ignore this all for now!

    What file was that in Noel? I'm still missing the corruption





    lol, well I'm glad you're learning something then :)

    This just isn't playing nicely at all! There's nothing wrong with those files. The name is correct, as is the contents.

    Let's go for a much broader approach - scan your whole registry and hard drive for those names to see where they are! First of all, you will have to load your COMPONENTS hive. Method 2 of this:

    Accessing the COMPONENTS sub-hive | niemiro's Website

    Ignore the Winners section, it isn't needed here.

    System Look

    Please download SystemLook from one of the links below and save it to your Desktop.
    • Double-click SystemLook.exe to run it.
    • Copy the content of the following codebox into the main textfield:
      Code:
      :filefind
      *amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3*
      :regfind
      *amd64_server-help-chm.applocker_help_31`f3856ad364e35_6.1.7600.16385_none_cce3123abaed13c3*
    • Click the Look button to start the scan.
    • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

    Note: The log can also be found on your Desktop entitled SystemLook.txt


    Tom
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #28

    In the Components file - open it In Notepad++, it's line 10932
    The second version is in line 19020
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  9. Posts : 2,663
    Windows 8.1 Pro x64
       #29

    Thanks Noel. I must have been looking at the wrong COMPONENTS hive then, I'm sure I searched for those exact strings and nothing came up, yet when I try now there's keys there. I need to organise my components collection!

    One was in DerivedData and the other was in DerivedData\VersionIndex which I've never seen before. I didn't even know it existed before today!


    Trevor, could you download this file:

    https://dl.dropbox.com/u/16537616/TrevorComponents.zip

    Extract it to your Desktop. There should be one file inside called COMPONENTS (no extension). Then navigate to:

    C:\Windows\system32\config\

    And rename the COMPONENTS file in there to COMPONENTS.old

    Then copy and paste the COMPONENTS file on your Desktop to the config folder :)

    Reboot, run the SURT and post the CheckSUR.persist.log please!

    Tom
      My Computer


  10. Posts : 39
    Windows 7
    Thread Starter
       #30

    Right, I've copied and pasted the latest COMPONENTS file into C:\windows\system\32\config\ as directed, (renaming the original one, but can't find the instructions to run the SURT so I can post the log :-(
    I believe it was posted on another thread :-(
    Mind you, I was a little concerned as on start-up the welcome screen 'hung' for about 10 seconds longer than before!!

    Trevor
      My Computer


 
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