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Windows 7: Dell preinstalled Win7 pro fails genuine authentication check. WTF.

22 Nov 2012   #1
arche

Windows 7 pro OEM x64 (Dell preinstalled)
 
 
Dell preinstalled Win7 pro fails genuine authentication check. WTF.

Hi!

Just when I was about to download XP-mode and virtual pc the micro$oft site recognised my system to be non-genuine. Now this is, by all accounts, a load of bull$h!t - the computer is less than 5 months old and came with the system preinstalled.
Still the question of further action remains. That's totally unacceptable that a completely valid and legal copy is recognised as non-genuine.
Furthermore - oh what an irony - my previous computer running pirated windows never had the issue.. I'd really hate to resort to piracy again just to use my completely legal copy of the software to its full extent.

MGADiag log is as follows, thanks for the help!
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3CC06B01-C123-4CCC-8FF0-B14C73279F0D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Laur\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3CC06B01-C123-4CCC-8FF0-B14C73279F0D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1880657365-3364276899-1720067974</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M4600</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS><HWID>411C3907018400FE</HWID><UserLCID>0425</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1242012
Installation ID: 011591168664330735141576623203406430038711450380275215
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 23.11.2012 2:50:39

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:28:2012 13:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAIAAAABAAIABAACAAAAAwABAAEAln0O43wJFT9QwD7wuNgMRpjsQjR39i3iViqr0QaV8EYucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		CBX3   
  FACP			DELL  		CBX3   
  HPET			A M I 		 PCHHPET
  BOOT			DELL  		CBX3    
  MCFG			DELL  		SNDYBRDG
  TCPA					
  SSDT			DELLTP		TPM
  SSDT			DELLTP		TPM
  SSDT			DELLTP		TPM
  DMAR			INTEL 		SNB 
  SLIC			DELL  		CBX3   
  SSDT			DELLTP		TPM



My System SpecsSystem Spec
.

22 Nov 2012   #2
arche

Windows 7 pro OEM x64 (Dell preinstalled)
 
 

And going on funnier and funnier.
Downloadable genuine validation tool for virtual pc standalone download worked like a charm..
But there's still the question of XP-mode. I'd really prefer not to use tpb.se to update a legal copy of windows..
My System SpecsSystem Spec
23 Nov 2012   #3
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please attempt validation at www.microsoft.com/genuine/validate - what happens?
If it fails, go to www.microsoft.com/genuine/diag - follow any correctie action, and attempt validation again.
post back with a new MGADiag report.
My System SpecsSystem Spec
.


23 Nov 2012   #4
arche

Windows 7 pro OEM x64 (Dell preinstalled)
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please attempt validation at www.microsoft.com/genuine/validate - what happens?
If it fails,
yup, it fails.

Quote   Quote: Originally Posted by NoelDP View Post
go to www.microsoft.com/genuine/diag - follow any correctie action, and attempt validation again.
post back with a new MGADiag report.
All tests show up green. Thus no changes to system. Report as follows:


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3CC06B01-C123-4CCC-8FF0-B14C73279F0D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Laur\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3CC06B01-C123-4CCC-8FF0-B14C73279F0D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1880657365-3364276899-1720067974</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Precision M4600</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20111018000000.000000+000</Date></BIOS><HWID>411C3907018400FE</HWID><UserLCID>0425</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CBX3   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1242012
Installation ID: 011591168664330735141576623203406430038711450380275215
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 23.11.2012 18:37:52

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EFD
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:23:2012 15:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIAAAABAAIABAACAAAABAABAAEAln0O43wJFT9QwD7wuNgMRpjsQjR39i3iViqr0QaV8EbECy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		CBX3   
  FACP			DELL  		CBX3   
  HPET			A M I 		 PCHHPET
  BOOT			DELL  		CBX3    
  MCFG			DELL  		SNDYBRDG
  TCPA					
  SSDT			DELLTP		TPM
  SSDT			DELLTP		TPM
  SSDT			DELLTP		TPM
  DMAR			INTEL 		SNB 
  SLIC			DELL  		CBX3   
  SSDT			DELLTP		TPM
My System SpecsSystem Spec
23 Nov 2012   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The 0x80072EFD error indicates a connection problem -
This is probably due to either malware or the residues of an AV.
What AV is currently installed - what other AVs have EVER been installed (including the one pre-installed by the manufacturer)??

Are you using a third-party firewall?
What other security software is in place?
My System SpecsSystem Spec
23 Nov 2012   #6
arche

Windows 7 pro OEM x64 (Dell preinstalled)
 
 

Quote   Quote: Originally Posted by NoelDP View Post
The 0x80072EFD error indicates a connection problem -
This is probably due to either malware or the residues of an AV.
What AV is currently installed - what other AVs have EVER been installed (including the one pre-installed by the manufacturer)??

Are you using a third-party firewall?
What other security software is in place?
Eset Smart Security 5 (includes both AV and firewall) has been doing the job from the beginning - I specifically refused any pre-installed software except the OS itself
I checked the firewall and sure it was blocking access to validation.sls.microsoft.com.. Well, go figure..
Probably blocked access forever by mistake instead of allowing it.
Also, unblocking the address solved the issue. Thanks a ton, wouldn't have known to search it from there..
My System SpecsSystem Spec
23 Nov 2012   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

They aren't all that easy

Glad we found it quickly - good luck!
My System SpecsSystem Spec
Reply

 Dell preinstalled Win7 pro fails genuine authentication check. WTF.




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