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Windows 7: Unable to install Windows Update: Update Kernel-mode driver framework


23 Nov 2012   #1

Windows 7 Home Premium
 
 
Unable to install Windows Update: Update Kernel-mode driver framework

I am unable to update the Kernel-mode driver framework ver 1.11 for windows 7 for x64-based systems (KB2685811). I get error: 80073712

Also, I am getting BSOD/stop errors in normal mode that say anything from:

-memory_management 0x0000000001a,

- "A device driver attempting to corrupt the system has been caught. The faulty driver currently being on the kernel stack must be replaced with a working version." GDRO.sys-
address fffff88000626a8f9, base at fffff88006269000, datestamp 49b9d125

I'm not sure if they are related.

When I run in safemode I do not get the BSOD. When in normal mode I will get BSOD consistently when running Norton Full System Scan, specifically when the full system scan gets to the Windows/system32 folder.

System specs:
Processor: Intel 2500K Core Duo Unleashed
MOBO: Gigabyte GA-p67A-UD3P
RAM: I have 4x4 Corsair Vengeance, only using 1 stick of 4GB corsair vengeance currently due to troubleshooting.
GPU: NVIDIA EVGA GTX570HD
HDDs:Intel 180GB SSD and Western Digital Caviar Black 1.0 TB (empty)
PSU: corsair 750 watt
Soundcard: MOBO

When I canoo


My System SpecsSystem Spec
.

23 Nov 2012   #2

Windows 7 Home Premium
 
 
Sorry for double post

I, again, apologize for double posting. I figure I should include the host of other issues I'm having. Maybe they can all be inter related.

-my DVD/RW drive, when connected to mother board in ANY SATA slot, causes the BIOS screen to freeze forever. I have disconnected the drive at this time while trouble shooting. I have tried known-good SATA cables so I know it's either the DVD/RW drive or perhaps a driver or mobo failure.

-I have run the memory diagnostic tool in windows. No issues were reported.

-I have NOT run memtest86 because I do not have a disk drive connected.

-I have had stop-errors (BSODS) such as PFN_list_corrupt, System_service_Exception, Memory_management, IRQ_not_less_or_Equal
All of these could be a result of bad RAM.

I have purchased new RAM as a means to fix my problems. It seemed to work for 2 weeks, then the stop errors returned.
My System SpecsSystem Spec
23 Nov 2012   #3

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

My System SpecsSystem Spec
.


23 Nov 2012   #4

Windows 7 Home Premium
 
 
Thanks Noel

After running the chkdsk of the C: drive, I got this nice little message:
Checking file system on C:
The type of the file system is NTFS.
The Volume is Clean.
Cannot open volume for direct access.
Autochk cannot run due to an error caused by a recently installed package.
Use the system restore feature from the control panel to return to a point prior to the recent software package installation.

I ran the SFC and it says "Windows Resource Protection did not find any integrity violations."

In addition, when I try and open the CBS.log it tries to open it up as a .txt and then says Access Denied!

There is no option to run as administrator. Maybe this is a virus.
My System SpecsSystem Spec
24 Nov 2012   #5

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Quote:
Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (
Quote:
http://skydrive.live.com ) and post a link to it so that I can take a look.



Copy the file - don't open it!

There is no option to run what, as Andministrator?

It is distinctly possible that it's malware-related - or just a lousy driver.

Please download and install Malwarebytes Anti-malware (free version) from http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Delete everything it finds
My System SpecsSystem Spec
24 Nov 2012   #6

Windows 7 Home Premium
 
 
Link to CBS.log

<iframe src="https://skydrive.live.com/embed?cid=...HLuvboZSGly2z4" width="98" height="120" frameborder="0" scrolling="no"></iframe>
My System SpecsSystem Spec
24 Nov 2012   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The SFC didn't detect any problems - but there was a huge amount of work being done by the system in the 6 hours prior to runnning it.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to your reply..
My System SpecsSystem Spec
24 Nov 2012   #8

Windows 7 Home Premium
 
 
Attached CheckSUR

Here it is.


Attached Files
File Type: zip CheckSUR.zip (791 Bytes, 37 views)
My System SpecsSystem Spec
24 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Code:
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-w..ellibrary.resources_31bf3856ad364e35_6.1.7601.17803_en-us_7bb6503311dabeed.manifest
 winsxs\manifests\amd64_microsoft-windows-wdf-kernellibrary_31bf3856ad364e35_6.1.7601.17803_none_d482f2fd34846558.manifest
 winsxs\manifests\amd64_microsoft-windows-w..ellibrary.resources_31bf3856ad364e35_6.1.7601.22004_en-us_7c40c56a2af7ab50.manifest
 winsxs\manifests\amd64_microsoft-windows-wdf-kernellibrary_31bf3856ad364e35_6.1.7601.22004_none_d50d68344da151bb.manifest
 servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.mum
 servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_1_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_3_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2685811_SP1~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
 servicing\packages\Package_for_KB2685811~31bf3856ad364e35~amd64~~6.1.1.11.cat
That's CheckSUR's summary of required files - I can't produce a fix tonight, but I'll work on it in the morning... please check back.
My System SpecsSystem Spec
24 Nov 2012   #10

Windows 7 Home Premium
 
 
No title

OK no problem. Thanks for helping me on this.
My System SpecsSystem Spec
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 Unable to install Windows Update: Update Kernel-mode driver framework




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