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Windows 7: Can't update or download anything

23 Nov 2012   #1
Bruhje

Windows 7 64 bit
 
 
Can't update or download anything

Hello, I'm running Windows 7, 64 bit. I am unable to update or download any software from websites. I just ran avast and have run malwarebytes and AVG and all have reported and removed affected files. But I still have the same problem. PLEASE HELP!!!
For example, I try to download the new adobe flash from the adobe site, I then hit run when prompted. It then gets stuck at retrieving the file until the following error appears..."Installation encountered errors Actionlist not found'
I try to update malwarebyes and receive the following, "An error has occurred. Please report this issue to our support team (include the content of all error message(s) and code(s) in your submission). PROGRAM_ERROR_UPDATING (0,0, Host not found)
I can't even check for windows updates! Here's the message I get,
[Error number: 0x8DDD0004]

The website has encountered a problem and cannot display the page you are trying to view. Take the following steps to try solving the problem:
  • Refresh the page.
  • In Internet Explorer, delete your Temporary Internet Files by going to the Tools menu and clicking Internet Options.
  • Close and then re-open Internet Explorer.
Finally, my Outlook also doesn’t work. I get the following error message:
Task email address - Receiving' reported error (0x80040900) : 'The server name you entered cannot be found on the network (it might be down temporarily). Verify that you are online and that the server name is correct.'


My System SpecsSystem Spec
.
24 Nov 2012   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

In order to completely troubleshoot Windows validation & activation issues, please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden
My System SpecsSystem Spec
24 Nov 2012   #3
Bruhje

Windows 7 64 bit
 
 

Thanks Golden. As requested, here you go:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C11758A8-EAE6-41EF-8A41-BB479E1FA35F}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-8009_E2AD56EA-766-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C11758A8-EAE6-41EF-8A41-BB479E1FA35F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4897780-3644847549-481217442</SID><SYSTEM><Manufacturer>Acer </Manufacturer><Model>Aspire 7736 </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V2.01 </Version><SMBIOSVersion major="2" minor="5"/><Date>20091006000000.000000+000</Date></BIOS><HWID>131F3807018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>953B547DC84DED6</Val><Hash>ZD0QmSyOp2lsxxAVu2PUw0XPO1A=</Hash><Pid>81599-875-5603824-65731</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-3082009
Installation ID: 020832910416408235155932641184624930658740195003737076
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 24/11/2012 10:24:42 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:30:2012 17:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: OgAAAAMAAQABAAIAAgACAAAAAwABAAEA6GHcFCCg055ONPIBTuHWkwAG3oiN72xH1F8QF2RIiA1Gyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC ACRSYS ACRPRDCT
SSDT BrtRef DD01BRT
SSDT BrtRef DD01BRT
My System SpecsSystem Spec
.

24 Nov 2012   #4
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Bruhje and welcome to the forums

Could you follow the instructions outlined here please?

Windows Update Posting Instructions

Tom
My System SpecsSystem Spec
25 Nov 2012   #5
Bruhje

Windows 7 64 bit
 
 

As requested:

1. System Update Readiness Tool (SURT)
Ran with no problems....."Installation Complete''

2. [COLOR=#006400 !important][COLOR=#006400 !important]SFC[/COLOR][/COLOR]

Scan
Window Resource Protection did not find any integrity violations.

3. Windows [COLOR=#006400 !important][COLOR=#006400 !important]Update [COLOR=#006400 !important]Error[/COLOR][/COLOR][/COLOR]

Codes

Print screen attached.

4. Log Collection
When I follow the instructions I get the following error, "File not found or no read permission''

Other
I can run 64bit but not 32bit programs
My System SpecsSystem Spec
26 Nov 2012   #6
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Bruhje,

Could you copy and paste the contents of this log into your next post please?

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom
My System SpecsSystem Spec
26 Nov 2012   #7
Bruhje

Windows 7 64 bit
 
 

Here you go:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-11-25 01:39
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Payload File Missing 0x00000000 lsasrv.mof amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7601.17514_none_04709031736ac277
(fix) CSI Payload File Missing CSI File Replaced File: lsasrv.mof From: C:\Windows\winsxs\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.16385_none_023f7c69767c3edd\lsasrv.mof
(f) CSI Payload File Missing 0x00000000 lsasrv.mof wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.16484_none_0c932857aadde4a8
(fix) CSI Payload File Missing CSI File Replaced File: lsasrv.mof From: C:\Windows\winsxs\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.16385_none_023f7c69767c3edd\lsasrv.mof
(f) CSI Payload File Missing 0x00000000 apps.inf amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20765_none_c8bd5eda44ba53c3
(fix) CSI Payload File Missing CSI File Replaced File: apps.inf From: C:\Windows\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16874_none_c827f5a52ba5b0e1\apps.inf
(f) CSI Payload File Missing 0x00000000 lsasrv.mof amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.20594_none_02bd4ae48fa2de68
(fix) CSI Payload File Missing CSI File Replaced File: lsasrv.mof From: C:\Windows\winsxs\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.16385_none_023f7c69767c3edd\lsasrv.mof
(f) CSI Payload File Missing 0x00000000 apps.inf amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16644_none_c848619d2b8d62c0
(fix) CSI Payload File Missing CSI File Replaced File: apps.inf From: C:\Windows\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16874_none_c827f5a52ba5b0e1\apps.inf
(f) CSI Payload File Missing 0x00000000 apps.inf amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16532_none_c8512f0f2b8716fa
(fix) CSI Payload File Missing CSI File Replaced File: apps.inf From: C:\Windows\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16644_none_c848619d2b8d62c0\apps.inf
(f) CSI Payload File Missing 0x00000000 lsasrv.mof wow64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.16385_none_0c9426bbaadd00d8
(fix) CSI Payload File Missing CSI File Replaced File: lsasrv.mof From: C:\Windows\winsxs\amd64_microsoft-windows-lsa_31bf3856ad364e35_6.1.7600.16385_none_023f7c69767c3edd\lsasrv.mof
(f) CSI Payload File Missing 0x00000000 apps.inf amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16385_none_c81e1c852bacf466
(fix) CSI Payload File Missing CSI File Replaced File: apps.inf From: C:\Windows\winsxs\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16532_none_c8512f0f2b8716fa\apps.inf
Summary:
Seconds executed: 1209
Found 8 errors
Fixed 8 errors
CSI Payload File Missing Total count: 8
Fixed: CSI Payload File Missing. Total count: 8

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-11-25 19:25
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1783
No errors detected
My System SpecsSystem Spec
27 Nov 2012   #8
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Bruhje,

The SURT has performed 8 file replacements which is good. Is Windows Update still failing? If so, with what error code?

Tom
My System SpecsSystem Spec
27 Nov 2012   #9
Bruhje

Windows 7 64 bit
 
 

Hello Tom,

Thanks for all your help but sadly my laptop is still not working! Please see attached error.
My System SpecsSystem Spec
27 Nov 2012   #10
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Bruhje,

Try these steps:

Windows Update error 80246008

Tom
My System SpecsSystem Spec
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 Can't update or download anything




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