Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows Update Issue - Error 80073712 will not update

27 Nov 2012   #1
habeeb786

Windows 7 Enterprise 32 bit
 
 
Windows Update Issue - Error 80073712 will not update

Hi,

I am having some issues with my windows update. It will not update at all. I am also unable to update my internet explorer.

Any help is appreciated. Please see attached logs and below code

Thanks

Regards



Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-FYVQB
Windows Product Key Hash: BiGPTnEmebjLKyvsFO9OMYyy/gc=
Windows Product ID: 55041-008-1336017-86675
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1336017-86675</PID><PIDType>6</PIDType><SID>S-1-5-21-1475206286-3483307550-2892215167</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5E3 Premium</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704   </Version><SMBIOSVersion major="2" minor="4"/><Date>20090202000000.000000+000</Date></BIOS><HWID>6DBA3E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9EF318E47BB0D86</Val><Hash>8I34aR1JZ5HnlLhxyLFCA01XOuw=</Hash><Pid>89388-707-3680297-65647</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-133601-03-2057-7600.0000-3192009
Installation ID: 000595813893201120408283055034983230894564373914592395
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FYVQB
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 27/11/2012 14:40:51
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:4:2012 01:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAIAAgABAAEAAQABAAAAAgABAAEAeqiGzGwj7kYKgAiFOkNgwvycoqE8GNZXTFg=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   A_M_I_  OEMAPIC 
  FACP   A_M_I_  OEMFACP 
  HPET   A_M_I_  OEMHPET 
  MCFG   A_M_I_  OEMMCFG 
  OEMB   A_M_I_  AMI_OEM 
  OSFR   A_M_I_  OEMOSFR



My System SpecsSystem Spec
.
27 Nov 2012   #2
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello habeeb786 and welcome to the forums

Could you follow the instructions here please:

Windows Update Posting Instructions

Tom
My System SpecsSystem Spec
27 Nov 2012   #3
habeeb786

Windows 7 Enterprise 32 bit
 
 

Hi Tom,

Thanks for your response. I have done as requested.

1) The system update readiness tool appeared to install without any problems

2) I was unable to run the SFC scan, please see attached screenshot. I get the following error message : "Resource protection could not perform the requested operation"

3) Whenever I attempt to use Windows update I get the following error code: Error 80073712 - please see attached screenshot

4) Please see attached CBS file

Thanks for your help

Regards

Habeeb
My System SpecsSystem Spec
.

27 Nov 2012   #4
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Habeeb,

Thanks for the logs and files, they are very helpful.

I have to say, your CheckSUR error code is a very rare one indeed, and one that I've never come across before. I have my suspicions on what it references, but we'll have to double check this as I don't want to do something that could potentially harm your computer.

Could you zip up and upload the following file please:

C:\Windows\system32\config\COMPONENTS

This is a registry hive that contains all of the information about Windows Update

Tom
My System SpecsSystem Spec
28 Nov 2012   #5
habeeb786

Windows 7 Enterprise 32 bit
 
 

Hi Tom,

Please note that I have several files saved which are called Components (please see attached screenshot). I have zipped and attached the top file, I hope this is the one which you are after.

Thanks

Regards

Habeeb
My System SpecsSystem Spec
28 Nov 2012   #6
tom982

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Habeeb,

Due to the rarity or your problem, I think your best bet is to do a repair install:

Repair Install

Sorry we've had to resort to that!

Tom
My System SpecsSystem Spec
Reply

 Windows Update Issue - Error 80073712 will not update




Thread Tools




Similar help and support threads
Thread Forum
Update Error Code 80073712-Cumulative Security Update IE11, Win 7(64)
I'm having no luck installing KB2977629 (Cumulative Security Update IE11). I repeatedly get the error 8007371B. SURT installs with no errors. SFC /SCANNOW runs with no errors. I am uploading the requested screenshots and ZIP file. Any help would be appreciated. Thank you!!!! ...
Windows Updates & Activation
Windows Update Error 80073712
Recently my laptop has had an issue with Windows Update. I'm getting the error code 80073712. I've run the Windows Update Troubleshooter but it cannot fix the issue. I've run the system update readiness tool, and it installs "Hotfix for Windows (KB947821), but it hasn't helped my issue. I've...
Windows Updates & Activation
Windows Update SP1 error 80073712
Hi! Working on a client's computer and SP1 update gives error 80073712. After going through diagnostic steps, I have determined that I am in need a specific .manifest file from the winsxs\manifests folder. This one:...
Windows Updates & Activation
Update error 80073712, SFC not working, cannot update Win7
A couple of weeks ago I got error messages from Security Essentials when restarting a PC (Win7/32, SP1). I could not uninstall the program using the Control Panel, so I used the FixIt-utility from Microsoft. This made things worse. I am not able to run Windows Update anymore (error code: 80073712...
Windows Updates & Activation
Windows update Error 80073712
Hi , I have Windows update Error 80073712 ( i try to install KB2790113 and KB2726535 ) I try Microsoft Fix it , I try Windows Update Reset Component ( batch and manually ) . I search for the Pendingfile.xml (some thread i read) but i dont find it ( I show hidden files ) When i try the...
Windows Updates & Activation
Windows Update Self-update Fail Error 80073712
I have an Acer Aspire Ethos laptop running Windows 7 Ultimate x64. SP1 is installed according to system properties (came installed). Windows update was working fine until maybe June or May of this year. I have tried a number of hotfixes, several microsoft fixit (automatic normal and...
Windows Updates & Activation


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:03.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App