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Windows 7: Windows Update Issue - Error 80073712 will not update

27 Nov 2012   #1

Windows 7 Enterprise 32 bit
 
 
Windows Update Issue - Error 80073712 will not update

Hi,

I am having some issues with my windows update. It will not update at all. I am also unable to update my internet explorer.

Any help is appreciated. Please see attached logs and below code

Thanks

Regards



Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-FYVQB
Windows Product Key Hash: BiGPTnEmebjLKyvsFO9OMYyy/gc=
Windows Product ID: 55041-008-1336017-86675
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1336017-86675</PID><PIDType>6</PIDType><SID>S-1-5-21-1475206286-3483307550-2892215167</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5E3 Premium</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704   </Version><SMBIOSVersion major="2" minor="4"/><Date>20090202000000.000000+000</Date></BIOS><HWID>6DBA3E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9EF318E47BB0D86</Val><Hash>8I34aR1JZ5HnlLhxyLFCA01XOuw=</Hash><Pid>89388-707-3680297-65647</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Enterprise edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-133601-03-2057-7600.0000-3192009
Installation ID: 000595813893201120408283055034983230894564373914592395
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FYVQB
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 27/11/2012 14:40:51
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:4:2012 01:15
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MgAAAAIAAgABAAEAAQABAAAAAgABAAEAeqiGzGwj7kYKgAiFOkNgwvycoqE8GNZXTFg=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   A_M_I_  OEMAPIC 
  FACP   A_M_I_  OEMFACP 
  HPET   A_M_I_  OEMHPET 
  MCFG   A_M_I_  OEMMCFG 
  OEMB   A_M_I_  AMI_OEM 
  OSFR   A_M_I_  OEMOSFR





Attached Files
File Type: txt OutputReport_1.txt (838 Bytes, 6 views)
File Type: log windowsupdate.log (1.34 MB, 1 views)
File Type: log windowsupdateold.log (1.33 MB, 2 views)
My System SpecsSystem Spec
.

27 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello habeeb786 and welcome to the forums

Could you follow the instructions here please:

Windows Update Posting Instructions

Tom
My System SpecsSystem Spec
27 Nov 2012   #3

Windows 7 Enterprise 32 bit
 
 

Hi Tom,

Thanks for your response. I have done as requested.

1) The system update readiness tool appeared to install without any problems

2) I was unable to run the SFC scan, please see attached screenshot. I get the following error message : "Resource protection could not perform the requested operation"

3) Whenever I attempt to use Windows update I get the following error code: Error 80073712 - please see attached screenshot

4) Please see attached CBS file

Thanks for your help

Regards

Habeeb


Attached Files
File Type: docx Error message.docx (51.2 KB, 2 views)
File Type: docx Windows Update Error.docx (204.7 KB, 5 views)
My System SpecsSystem Spec
.


27 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hi Habeeb,

Thanks for the logs and files, they are very helpful.

I have to say, your CheckSUR error code is a very rare one indeed, and one that I've never come across before. I have my suspicions on what it references, but we'll have to double check this as I don't want to do something that could potentially harm your computer.

Could you zip up and upload the following file please:

C:\Windows\system32\config\COMPONENTS

This is a registry hive that contains all of the information about Windows Update

Tom
My System SpecsSystem Spec
28 Nov 2012   #5

Windows 7 Enterprise 32 bit
 
 

Hi Tom,

Please note that I have several files saved which are called Components (please see attached screenshot). I have zipped and attached the top file, I hope this is the one which you are after.

Thanks

Regards

Habeeb


Attached Files
File Type: docx Components Screenshot.docx (68.8 KB, 8 views)
My System SpecsSystem Spec
28 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello Habeeb,

Due to the rarity or your problem, I think your best bet is to do a repair install:

Repair Install

Sorry we've had to resort to that!

Tom
My System SpecsSystem Spec
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 Windows Update Issue - Error 80073712 will not update




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