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Windows Update Issue - Error 80073712 will not update
Hi,
I am having some issues with my windows update. It will not update at all. I am also unable to update my internet explorer.
Any help is appreciated. Please see attached logs and below code
Thanks
Regards
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-*****-*****-FYVQB Windows Product Key Hash: BiGPTnEmebjLKyvsFO9OMYyy/gc= Windows Product ID: 55041-008-1336017-86675 Windows Product ID Type: 6 Windows License Type: Volume MAK Windows OS version: 6.1.7601.2.00010100.1.0.004 ID: {3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Enterprise Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.111118-2330 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 100 Genuine Microsoft Office Enterprise 2007 - 100 Genuine OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1336017-86675</PID><PIDType>6</PIDType><SID>S-1-5-21-1475206286-3483307550-2892215167</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5E3 Premium</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0704 </Version><SMBIOSVersion major="2" minor="4"/><Date>20090202000000.000000+000</Date></BIOS><HWID>6DBA3E07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9EF318E47BB0D86</Val><Hash>8I34aR1JZ5HnlLhxyLFCA01XOuw=</Hash><Pid>89388-707-3680297-65647</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Enterprise edition Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 55041-00172-008-133601-03-2057-7600.0000-3192009 Installation ID: 000595813893201120408283055034983230894564373914592395 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: FYVQB License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 27/11/2012 14:40:51 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 11:4:2012 01:15 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAIAAgABAAEAAQABAAAAAgABAAEAeqiGzGwj7kYKgAiFOkNgwvycoqE8GNZXTFg= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC A_M_I_ OEMAPIC FACP A_M_I_ OEMFACP HPET A_M_I_ OEMHPET MCFG A_M_I_ OEMMCFG OEMB A_M_I_ AMI_OEM OSFR A_M_I_ OEMOSFR