Service Pack 1 won't install

webgal318

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Florida
I am working on a PC with Windows 7 Ultimate.
The owner has told me that a friend upgraded her from Vista to 7.
There is an OEM activation key listed under system configuration.
How do I know it is genuine?

The reason I ask is because SP1 dowloads from Microsoft site but fails to install:
The message I receive is:
Faiure configuring Service Pak. Reverting changes
 

My Computer My Computer

At a glance

Windows Seven Home Premium 64 BitNot sure but I know it is an Intel Core i56 GB Memory (for now)
Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba Satellite
OS
Windows Seven Home Premium 64 Bit
CPU
Not sure but I know it is an Intel Core i5
Memory
6 GB Memory (for now)
Internet Speed
The fastest I can get from my provider
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
My husband has a Dell All in One desktop PC with the following OS: Windows Seven Premium 64 Bit and Windows 8. I also own an iPad.

My Computer My Computer

At a glance

Windows 8.1 Pro x64Intel i7 3770K @4.5GHzCorsair Vengeance 2x4GB DDR3 1600MHz Low Prof...Gigabyte Radeon HD 7850 (2GB GDDR5)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
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