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Windows 7: KB2719857 and KB2732487 won't install, keep reverting

27 Nov 2012   #1
Diddlededum

Win 7 Pro 64 bit
 
 
KB2719857 and KB2732487 won't install, keep reverting

I am running Win7 professional 64 bit, with MSE antivirus. For the past few days my computer has been nagging me to install some "important updates" but then fails and reverts. They are

KB2719857 (error 0x800f0826)

and

KB2732487 (error 0x80071a90).

I have tried I think all the usual suspects:
  • I've used the Fixit to reset windows update, which it says is fixed. Update then represents, I update, reboot and during configuration the update reverts.
  • I have tried clean booting and installing. No joy. Still reverts on rebooting.
  • I have tried manually installing. I get an error message "The update is not applicable to your computer" for one of the updates.
  • I tried a fix using subinacl to reset admin rights (error 0x800f0826 seems to have something to do with admin rights, though I am always in adminstrator account when doing the updates) but that didn't work.
  • I've tried deleting and recreating the SoftwareDistribution folder.
  • I've used the batch file on these fora for resetting Windows update.
This thing is really annoying, since Windows is constantly nagging me to install, tries to auto install and shuts down my computer if I leave it for a few hours, only to find it's rebooted and failed to install.

Is there anything I can do, short of reinstalling Windows, to fix this problem?


My System SpecsSystem Spec
.
27 Nov 2012   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please follow the instructions here, and post the results
Windows Update Posting Instructions
My System SpecsSystem Spec
27 Nov 2012   #3
Diddlededum

Win 7 Pro 64 bit
 
 

Here's the CBS zip, all 6MB of it. Hope it means more to you than it does to me
My System SpecsSystem Spec
.

28 Nov 2012   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Not too bad
Code:
2012-11-28 00:02:56, Info                  CSI    00000308 [SR] Cannot repair member file [l:38{19}]"NlsLexicons000a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

2012-11-28 00:02:57, Info                  CSI    0000030a [SR] Cannot repair member file [l:28{14}]"mshtml.dll.mui" of Microsoft-Windows-IE-HTMLRendering.Resources, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
I'll post a fix protocol a bit later.
My System SpecsSystem Spec
28 Nov 2012   #5
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

(have you also been posting in the MS Community forums??)

here's the protocol....

I've uploaded a file - diddle.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder C:\diddle

Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\diddle
hit the enter key - if you get a 'Not Found' error try
DIR D:\diddle
or
DIR E:\diddle


The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\diddle <drive>:\windows\winsxs /y /i /s /v /h

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

Also run a new MGADiag report, and post the result.
My System SpecsSystem Spec
28 Nov 2012   #6
Diddlededum

Win 7 Pro 64 bit
 
 

Thanks, I've done all that you suggested and here are the results. New CBS(2) zip is posted below, and here is the MGADiag report.

For what it's worth, after running these scans I tried again to install the updates and again they won't install. Plus there now a third (recommended) update that is refusing to install, KB2592687. And yes I did post on the MS forum but several days passed without a response so I figured I'd come here; when I finally did get a response it's not been terribly helpful either.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BCV94-Y2DV9-FYJ7C
Windows Product Key Hash: 2o8f8Qfp6Tfb7H17Ctdi1kHj+mU=
Windows Product ID: 00371-OEM-9044443-63651
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {A01D1427-E556-471B-88C9-C7F1253A5231}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A01D1427-E556-471B-88C9-C7F1253A5231}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FYJ7C</PKey><PID>00371-OEM-9044443-63651</PID><PIDType>3</PIDType><SID>S-1-5-21-4189400467-2418368074-2609701017</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0303 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100525000000.000000+000</Date></BIOS><HWID>8EC33607018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>86D917FC1F81500</Val><Hash>cPHlnVJpXknsDw1NmgUILMAsbog=</Hash><Pid>73931-640-4339835-57976</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-444-463651-02-2057-7600.0000-1952011
Installation ID: 018773743405625311465226958316659971209796457584434675
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: FYJ7C
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 28/11/2012 16:46:35

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:3:2012 14:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEAAgABAAEAAQADAAAAAwABAAEA1gRscql87nhqAwyaWuPu4qZOiKe1o3KZp1zPjIIo

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 052510 APIC1439
FACP 052510 FACP1439
HPET 052510 OEMHPET
MCFG 052510 OEMMCFG
OEMB 052510 OEMB1439
ASPT 052510 PerfTune
OSFR 052510 OEMOSFR
SSDT DpgPmm CpuPm
My System SpecsSystem Spec
28 Nov 2012   #7
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good - that's solved tthe CBS/SFC problem.
Please run CheckSUR again - the results may have changed since the last run
Just post the Checksur.persist.log file (the others aren't necessary)
My System SpecsSystem Spec
28 Nov 2012   #8
Diddlededum

Win 7 Pro 64 bit
 
 

Here are the latest contents of CheckSUR.persist. What next for my three refusing to install updates?


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-08-05 14:18

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 296
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-11-18 22:00

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Missing 0x00000002 amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a.manifes t amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a
(fix) CSI Manifest Missing CSI File Replaced File: amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a.manifes t From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504.manifest x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504
(fix) CSI Manifest Missing CSI File Replaced File: x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab
(f) CSI Manifest Missing 0x00000002 amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66.manifes t amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66
(fix) CSI Manifest Missing CSI File Replaced File: amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66.manifes t From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab
(f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee

Summary:
Seconds executed: 310
Found 4 errors
Fixed 3 errors
CSI Manifest Missing Total count: 3
Fixed: CSI Manifest Missing. Total count: 3
CSI Payload File Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-11-21 08:28

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee

Summary:
Seconds executed: 376
Found 1 errors
CSI Payload File Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-27 23:42

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee

Summary:
Seconds executed: 453
Found 1 errors
CSI Payload File Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-28 20:43

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee

Summary:
Seconds executed: 390
Found 1 errors
CSI Payload File Missing Total count: 1
My System SpecsSystem Spec
28 Nov 2012   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Still just the one file missing.


I've uploaded a file - cwb3.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
This should create a folder C:\cwb3
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\cwb3
hit the enter key - if you get a 'Not Found' error try
DIR D:\cwb3
or
DIR E:\cwb3

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\cwb3 <drive>:\windows\winsxs /y /i /s /v /h

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file

Run a new CheckSUR, and post the resulting CheckSUR.persist.log file
My System SpecsSystem Spec
28 Nov 2012   #10
Diddlededum

Win 7 Pro 64 bit
 
 

Latest CBS log file enclosed. Here's the log from the checksur.persist.log file (which in any case comes with the enclosed zip file). I might add that since doing this I had yet another go at installing the updates, and yet again they reverted, despite the final part of the log saying no errors detected.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-08-05 14:18

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 296
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-11-18 22:00

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Missing 0x00000002 amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a.manifes t amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a
(fix) CSI Manifest Missing CSI File Replaced File: amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a.manifes t From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab
(f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504.manifest x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504
(fix) CSI Manifest Missing CSI File Replaced File: x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab
(f) CSI Manifest Missing 0x00000002 amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66.manifes t amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66
(fix) CSI Manifest Missing CSI File Replaced File: amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66.manifes t From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab
(f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee

Summary:
Seconds executed: 310
Found 4 errors
Fixed 3 errors
CSI Manifest Missing Total count: 3
Fixed: CSI Manifest Missing. Total count: 3
CSI Payload File Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 16.0
2012-11-21 08:28

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee

Summary:
Seconds executed: 376
Found 1 errors
CSI Payload File Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-27 23:42

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee

Summary:
Seconds executed: 453
Found 1 errors
CSI Payload File Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-28 20:43

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee

Summary:
Seconds executed: 390
Found 1 errors
CSI Payload File Missing Total count: 1


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 17.0
2012-11-28 22:41

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 237
No errors detected
My System SpecsSystem Spec
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 KB2719857 and KB2732487 won't install, keep reverting




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