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| 27 Nov 2012 | #1 |
| | KB2719857 and KB2732487 won't install, keep reverting I am running Windows 7 professional 64 bit, with MSE antivirus. For the past few days my computer has been nagging me to install some "important updates" but then fails and reverts. They are KB2719857 (error 0x800f0826) and KB2732487 (error 0x80071a90). I have tried I think all the usual suspects:
Is there anything I can do, short of reinstalling Windows, to fix this problem? |
My System Specs | |
| 27 Nov 2012 | #2 |
| | Please follow the instructions here, and post the results Windows Update Posting Instructions |
| My System Specs |
| 27 Nov 2012 | #3 |
| | Here's the CBS zip, all 6MB of it. Hope it means more to you than it does to me  Last edited by Diddlededum; 28 Nov 2012 at 12:16 PM.. Reason: Edited to delete original CBS file |
| My System Specs |
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| 28 Nov 2012 | #4 |
| | Not too bad  Code: 2012-11-28 00:02:56, Info CSI 00000308 [SR] Cannot repair member file [l:38{19}]"NlsLexicons000a.dll" of Microsoft-Windows-NaturalLanguage6, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-11-28 00:02:57, Info CSI 0000030a [SR] Cannot repair member file [l:28{14}]"mshtml.dll.mui" of Microsoft-Windows-IE-HTMLRendering.Resources, Version = 9.4.8112.16421, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch |
| My System Specs |
| 28 Nov 2012 | #5 |
| | (have you also been posting in the MS Community forums??) here's the protocol.... I've uploaded a file - diddle.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526 Please download and save it. Right-click on the saved file and select Extract all... Change the target to C:\ and click on Extract This should create a folder C:\diddle Close all windows (it would be a good idea to print these instructions!) Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer' Pick that You'll have to log in with your username and password. Pick the option to use a Command Prompt At the prompt type DIR C:\diddle hit the enter key - if you get a 'Not Found' error try DIR D:\diddle or DIR E:\diddle The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command... XCOPY <drive>:\diddle <drive>:\windows\winsxs /y /i /s /v /h run the command (it should take almost no time)and when the prompt returns, type EXIT and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows. Now run SFC /SCANNOW in an Elevated Command Prompt then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link Also run a new MGADiag report, and post the result. |
| My System Specs |
| 28 Nov 2012 | #6 |
| | Thanks, I've done all that you suggested and here are the results. New CBS(2) zip is posted below, and here is the MGADiag report. For what it's worth, after running these scans I tried again to install the updates and again they won't install. Plus there now a third (recommended) update that is refusing to install, KB2592687. And yes I did post on the MS forum but several days passed without a response so I figured I'd come here; when I finally did get a response it's not been terribly helpful either. Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-BCV94-Y2DV9-FYJ7C Windows Product Key Hash: 2o8f8Qfp6Tfb7H17Ctdi1kHj+mU= Windows Product ID: 00371-OEM-9044443-63651 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {A01D1427-E556-471B-88C9-C7F1253A5231}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.42.0 Signed By: Microsoft Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120830-0333 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Professional Edition 2003 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{A01D1427-E556-471B-88C9-C7F1253A5231}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FYJ7C</PKey><PID>00371-OEM-9044443-63651</PID><PIDType>3</PIDType><SID>S-1-5-21-4189400467-2418368074-2609701017</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0303 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100525000000.000000+000</Date></BIOS><HWID>8EC33607018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>86D917FC1F81500</Val><Hash>cPHlnVJpXknsDw1NmgUILMAsbog=</Hash><Pid>73931-640-4339835-57976</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00180-444-463651-02-2057-7600.0000-1952011 Installation ID: 018773743405625311465226958316659971209796457584434675 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: FYJ7C License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 28/11/2012 16:46:35 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 11:3:2012 14:31 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NgAAAAEAAgABAAEAAQADAAAAAwABAAEA1gRscql87nhqAwyaWuPu4qZOiKe1o3KZp1zPjIIo OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC 052510 APIC1439 FACP 052510 FACP1439 HPET 052510 OEMHPET MCFG 052510 OEMMCFG OEMB 052510 OEMB1439 ASPT 052510 PerfTune OSFR 052510 OEMOSFR SSDT DpgPmm CpuPm Last edited by Diddlededum; 28 Nov 2012 at 06:10 PM.. Reason: Edited to delete original CBS file |
| My System Specs |
| 28 Nov 2012 | #7 |
| | Good - that's solved tthe CBS/SFC problem. Please run CheckSUR again - the results may have changed since the last run Just post the Checksur.persist.log file (the others aren't necessary) |
| My System Specs |
| 28 Nov 2012 | #8 |
| | Here are the latest contents of CheckSUR.persist. What next for my three refusing to install updates? ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 15.0 2012-08-05 14:18 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 296 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 16.0 2012-11-18 22:00 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI Manifest Missing 0x00000002 amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a.manifes t amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a (fix) CSI Manifest Missing CSI File Replaced File: amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a.manifes t From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab (f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504.manifest x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504 (fix) CSI Manifest Missing CSI File Replaced File: x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab (f) CSI Manifest Missing 0x00000002 amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66.manifes t amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66 (fix) CSI Manifest Missing CSI File Replaced File: amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66.manifes t From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab (f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee Summary: Seconds executed: 310 Found 4 errors Fixed 3 errors CSI Manifest Missing Total count: 3 Fixed: CSI Manifest Missing. Total count: 3 CSI Payload File Missing Total count: 1 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 16.0 2012-11-21 08:28 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee Summary: Seconds executed: 376 Found 1 errors CSI Payload File Missing Total count: 1 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 17.0 2012-11-27 23:42 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee Summary: Seconds executed: 453 Found 1 errors CSI Payload File Missing Total count: 1 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 17.0 2012-11-28 20:43 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee Summary: Seconds executed: 390 Found 1 errors CSI Payload File Missing Total count: 1 |
| My System Specs |
| 28 Nov 2012 | #9 |
| | Still just the one file missing. I've uploaded a file - cwb3.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526 Please download and save it. Right-click on the saved file and select Extract all... Change the target to C:\ and click on Extract This should create a folder C:\cwb3 Close all windows (it would be a good idea to print these instructions!) Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer' Pick that You'll have to log in with your username and password. Pick the option to use a Command Prompt At the prompt type DIR C:\cwb3 hit the enter key - if you get a 'Not Found' error try DIR D:\cwb3 or DIR E:\cwb3 The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command... XCOPY <drive>:\cwb3 <drive>:\windows\winsxs /y /i /s /v /h run the command (it should take almost no time)and when the prompt returns, type EXIT and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows. Now run SFC /SCANNOW in an Elevated Command Prompt then reboot and upload the new CBS.log file Run a new CheckSUR, and post the resulting CheckSUR.persist.log file Last edited by NoelDP; 28 Nov 2012 at 04:34 PM.. Reason: Add CheckSUR request. |
| My System Specs |
| 28 Nov 2012 | #10 |
| | Latest CBS log file enclosed. Here's the log from the checksur.persist.log file (which in any case comes with the enclosed zip file). I might add that since doing this I had yet another go at installing the updates, and yet again they reverted, despite the final part of the log saying no errors detected. ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 15.0 2012-08-05 14:18 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 296 No errors detected ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 16.0 2012-11-18 22:00 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI Manifest Missing 0x00000002 amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a.manifes t amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a (fix) CSI Manifest Missing CSI File Replaced File: amd64_fd7ea71eb086927df0311c4081f0b042_31bf3856ad364e35_6.1.7601.17647_none_c085563983e7074a.manifes t From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab (f) CSI Manifest Missing 0x00000002 x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504.manifest x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504 (fix) CSI Manifest Missing CSI File Replaced File: x86_microsoft-windows-wintrust-dll_31bf3856ad364e35_6.1.7600.20605_none_f064afe014413504.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab (f) CSI Manifest Missing 0x00000002 amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66.manifes t amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66 (fix) CSI Manifest Missing CSI File Replaced File: amd64_813ab5a4230d09055b79231d8051c463_31bf3856ad364e35_6.1.7601.21767_none_313ccdf732575d66.manifes t From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-june25.cab (f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee Summary: Seconds executed: 310 Found 4 errors Fixed 3 errors CSI Manifest Missing Total count: 3 Fixed: CSI Manifest Missing. Total count: 3 CSI Payload File Missing Total count: 1 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 16.0 2012-11-21 08:28 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee Summary: Seconds executed: 376 Found 1 errors CSI Payload File Missing Total count: 1 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 17.0 2012-11-27 23:42 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee Summary: Seconds executed: 453 Found 1 errors CSI Payload File Missing Total count: 1 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 17.0 2012-11-28 20:43 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store (f) CSI Payload File Missing 0x00000000 mssrch.dll wow64_windowssearchengine_31bf3856ad364e35_7.0.7600.20959_none_da51d5e68288dbee Summary: Seconds executed: 390 Found 1 errors CSI Payload File Missing Total count: 1 ================================= Checking System Update Readiness. Binary Version 6.1.7601.21645 Package Version 17.0 2012-11-28 22:41 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 237 No errors detected |
| My System Specs |
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KB2719857 and KB2732487 won't install, keep reverting problems?
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