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Windows 7: Windows build 7601 this copy of windows is not genuine

29 Nov 2012   #1
bud93

Windows 7 home premium 64bit
 
 
Windows build 7601 this copy of windows is not genuine

While running on normal mode, I noticed this message on the bottom right of my screen. Then i ran malwarebytes anti malware and saw that there were several trojans and adwares in my system that norton 360 did not discover. However I deleted the malwares and rebooted the computer and the "not genuine" message disappeared but my computer still freezes and lags so much that I can't run anything smoothly. (A problem that has been going on for a week or two before the "windows build..." showed up)
This is a copy of the diagnostic report I ran, I'm really not sure what's the problem (if it's a virus or malware or just faulty hardware) but I do hope you could offer some help.
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3B2001C9-2697-4E40-9DDA-52575F617DB5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\hp\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3B2001C9-2697-4E40-9DDA-52575F617DB5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-40731445-967867567-260736415</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G32 Notebook PC              </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="6"/><Date>20110214000000.000000+000</Date></BIOS><HWID>F8203707018400FC</HWID><UserLCID>4809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:26:2012 07:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x8007043c
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KAAAAAEAAQABAAEAAAAAAAAAAQABAAEA6GGs5ujKvsjaG7ZuWJZcXQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            HP            SLIC-MPC
  FACP            HP            SLIC-MPC
  HPET            HP            SLIC-MPC
  BOOT            HP            SLIC-MPC
  MCFG            HP            SLIC-MPC
  ASF!            HP            SLIC-MPC
  SLIC            HPQOEM        SLIC-MPC
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  ASPT            HP            SLIC-MPC
  SSDT            TrmRef        PtidDevc
I've also had problems with services being reported having an unexpected error code and Norton Confidential keeps crashing. Could the problems be linked?
Thank you.


My System SpecsSystem Spec
.

29 Nov 2012   #2
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The error messages in the report arise from running it in Safe Mode, rather than anything else.

My preferred solution protocol for your problems would be to uninstall Norton, run the Norton Removal tool and then troubleshoot with MSE installed.
My System SpecsSystem Spec
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 Windows build 7601 this copy of windows is not genuine




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