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Windows 7: installing update failures


10 Dec 2012   #11

Windows 7 Home Premium 64 bit SP1
 
 
Installing Update Failures

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Did the uninstall & install of I.E.8 and a new screenshot above.
Checked for updates again but there were none available for this PC.

For the heck of it, I downloaded these two updates from Microsoft.com & tried to install but it either said 'not applicable for your computer' or 'it is on your computer' for both.

If I opted to go with I.E.9, would just installing the I.E.9 hidden update install well or would I have to uninstall I.E.8 first? Would these existing failed updates for I.E.8 cause any problems in the running of I.E.9?

Does that SURT scan installed on desktop need to be uninstalled (if so, how as it is not in add/remove) or just delete?
Thanks Noel.



My System SpecsSystem Spec
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10 Dec 2012   #12

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

First, try (re-)downloading the update from here - Download Cumulative Security Update for Internet Explorer 9 in Windows 7 x64 Edition (KB2761451) from Official Microsoft Download Center and installing it from the download in a Clean Boot scenario - How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

The SURT 'Installs' only inasmuch as it uses TrustedInstaller - there is nothing to uninstall Keep the executable handy just in case it's needed later (but check that a new one hasn't been released first!- MS re-releases it every couple of months with updated content based on feedback from error data)
My System SpecsSystem Spec
10 Dec 2012   #13

Windows 7 Home Premium 64 bit SP1
 
 
Installing Update Failures

Hi: I just can't understand why I would download & install updates for I.E.9 when I am using I.E.8 - (just uninstalled and installed I.E.8)? Do you mean those two I.E.8 failures? Just don't want to cause any extra problems - getting paranoid!

Thanks
My System SpecsSystem Spec
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11 Dec 2012   #14

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Sorry - I'm the one getting confused here
You're right - you shouldn't even be offered 2761451!
You need Download Cumulative Security Update for Internet Explorer 8 in Windows 7 (KB2744842) from Official Microsoft Download Center
My System SpecsSystem Spec
11 Dec 2012   #15

Windows 7 Home Premium 64 bit SP1
 
 
Installing Update Failures

Hi: Well, I'm really getting tired and missing some brain cells - got my post all ready and accidentally clicked myself off and lost it all - how 'stupid' is that?

Okay, I downloaded KB2744842 from the site you provided and installed it from the Clean Boot scenario. The end result was "update is not applicable to your computer".

Both of those failed updates had the same error code numbers - 80242016 so guess that end result would apply to both of those updates?

So now can I assume that everything is okay here and just ignore the failures in the history as tho' it never happened?
Curious tho' - does Microsoft at times offer an update that is not applicable to a particular computer?
Updates seem to be working tho' as I installed about 8 of them tonight.
Thanks very much, Noel.
My System SpecsSystem Spec
12 Dec 2012   #16

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

That error message is often associated with interference from security software - possibly even software that you've uninstalled.
What Anti-Virus is currently installed?
What other AV's have EVER been installed on this machine?
What other security software is installed?
My System SpecsSystem Spec
12 Dec 2012   #17

Windows 7 Home Premium 64 bit SP1
 
 
Installing Update Failures

Avast free antivirus is currently installed on this machine. Had a trial of Avast Security for 20 days, but they reverted it back to the free version when trial had expired. But can't remember if the updates & failures or Avast install came first.

When PC was boughten, it had Norton installed on it but it was uninstalled. Also, when windows software was reinstalled the first part of Nov., norton was installed and uninstalled again.

Other security installed on this machine:
Malwarebytes Pro., Superantispyware free, Windows Defender, Windows Firewall, Spywareblaster free, Spybot (without teatimer running).
I haven't experienced any conflicts in the past with these that I am aware of.

The other day I installed the search program "Everything" and am trying to figure out how to navigate in it.
But there is about a page full of Norton entries.
Also some entries of Panthersecurity.co-uk & Microsoft panther engine (probably no significance)?
Thanks.
My System SpecsSystem Spec
12 Dec 2012   #18

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.
The test updates again
My System SpecsSystem Spec
12 Dec 2012   #19

Windows 7 Home Premium 64 bit SP1
 
 

I Downloaded Norton removal tool, ran it & rebooted. Did the command prompt with admin. rights, added NETSH WINSOCK RESET, rebooted. Checked for updates again...."no updates available for your computer".

I checked back into 'Everything' and all that Norton stuff was still there. Guess it doesn't get removed from 'Everything' --would I have to uninstall 'everything' and reinstall it again to get a new listing of things?
Thanks


My System SpecsSystem Spec
13 Dec 2012   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've never heard of this program - but I suspect that perhaps Norton interfered with it in some way - uninstall/reinstall would be the cure in that case.
My System SpecsSystem Spec
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 installing update failures




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