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Windows 7: installing update failures

30 Nov 2012   #1

Windows 7 Home Premium 64 bit SP1
 
 
installing update failures

Please help - am in a total quandry!
Recently after a clean install of windows, was dowloading & installing all the updates and Microsoft sneaked in I.E.9 in as an update. I uninstalled I.E.9 from win.upates (but now realize I didn't uninstall the update for I.E.9 KB2761451) along with it, if it matters. Now my toubles began!! These two security updates failed:

KB2544521 - error: 80242016. Security update for I.E. 8 for windows 7x64. . The first time I tried to install it, it said ' it is for a different hardware platform', 2nd. time that it was ' for XP', 3rd. time said that it was 'already installed on this PC' (but it is not in the update history as successful.

KB2598845 - error: 80242016 - Update for I.E.8 compatibility view list for windows 7x64. Install attempt resulted in 'not applicable to your computer'.
At my wits end now, please in dire need of advice.
How and what can I do to fix this?

Question: When I go to 'about I.E.' it makes no mention of SPl though all the updates with SPl were installed successfully. Should it not specify this?

Your help would most appreciated - thanks.

My System SpecsSystem Spec
.

01 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

IE versioning is independent of Windows versioning - Service Packs do not include IE updates.

What is your objection to IE9?

Please read and follow these instructions....
Windows Update Posting Instructions
My System SpecsSystem Spec
02 Dec 2012   #3

Windows 7 Home Premium 64 bit SP1
 
 
Instaling Update Failures

Hi Noel: I guess that I hastily uninstalled I.E.9--it's just a matter of time before I will have had to install it anyway for safety sake. Usually I check out updates first, but when one has 147 of them, well.....

If I installed the I.E. 9 update that I have in the 'hidden updates', this would eliminate the above problems would it not?

Then I wouldn't have to do the SURT and command tool fixes and just ignore the two failed updates for I.E.8?
I appreciate your helpful info and patience with a 'learning' novice.
Thanks.
My System SpecsSystem Spec
.


03 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Upgrading anything while there are problems with theprevious version is not good practice.
You'd be better to solve the problems now.

Just follow the instructions, and we'll see where we are.
My System SpecsSystem Spec
05 Dec 2012   #5

Windows 7 Home Premium 64 bit SP1
 
 
Installing Update Failures

Attachment 244322

Above is the CBS zip file. I installed SURT and ran it till it said it was done and then I closed it---but where do I find that box that showed the windows update error codes in STEP 3 of instructions that was supposed to be uploaded here also? I thought it would be shown at the end of the scan -- even checked for updates but there were none.

Command Prompt queries: Instructions were copy and paste the following commands into it, press enter after each
sfc /scannow
That was a bit confusing as all I got was a black window with version 6.1.7601 and C:\Windows\System32>(to which I added sfc /scannow). There was not anything else to "press enter after each". Strange but none of the instruction prompts matched my machine either. Anyway end result was it said that Windows resource protection did not find any integrity violation.
I surely hope that a portion of all this worked out right!! Guess it's obvious that this is my very first Command Prompt!.
Thanks again Noel.

My System SpecsSystem Spec
05 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The CheckSUR log is in the same location as the CBS log - C:\Windows\logs\CBS\ChekSUR.log
My System SpecsSystem Spec
05 Dec 2012   #7

Windows 7 Home Premium 64 bit SP1
 
 
Installing Update Failures

CheckSUR.logNoel: Could you please inform me of the outcome of the SURT and Command Prompt scans - and what do I do now?
As am using I.E.8, what do I do now about those failed updates for I.E.8 in the update history - (KB2544521 and KB2598845)? I would really like to get this resolved or is there something wrong with my PC?

Does the SURT icon installed on desktop need to be uninstalled when this is resolved and if so how to do it as it is not in add/remove. (it is 367 mb). CBS file icon on desktop just deleted later on?

I appreciate your help and thanks.

Sorry,I forgot to upload that SURT thing, above.
This is getting to be a bit of a mess - sorry. (not enough time to finish properly).
Thanks again.


My System SpecsSystem Spec
07 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

There are no problems showing in either the CBS or CheckSUR logs.

Please confirm the running version of IE by going to the 'About Internet Explorer' and noting teh exact build and update version.
Do a fresh Check for updates - do thse two still appear?
My System SpecsSystem Spec
09 Dec 2012   #9

Windows 7 Home Premium 64 bit SP1
 
 
Installing Update Failures

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Checked for updates and there were not any available. These two still show 'failed' in update history:
KB2544521 - Security update for I.E. 8 for windows 7x64
KB2598845 - Update for I.E.8 compatibility view list for windows 7x64

I did get Hotfix for Windows KB947821 update and afew for Windows Defender.
It seems like when that update installed I.E. 9 it caused a glitch? I.E.9 was installed somewhere in between the above updates for I.E.8.
I.E.8 has been contrary in that it often stops working and has to close (even when I tried to run the 'fixit' tool from updates. Have not added any tool bars to I.E.
Thanks


My System SpecsSystem Spec
09 Dec 2012   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

IE 8 is showing no updates installed at all.
Try this.
Go to Programs & Features > Turn Windows Features on & off.
In there, you'll find Internet Explorer 8 - UNTICK it and click OK.
wait for the uninstall to complete.
reboot TWICE - please wait 10 minutes before the second reboot
now go back in, and TICK it again - wait for the install to complete, and reboot TWICE (with a similar wait).

Now try Windows Update again, and post back with details, and a new screenshot of teh About window.
My System SpecsSystem Spec
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 installing update failures




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