New
#11
Great - now finish with the rest of the posting instructions, and post the resulting logs.
I ran the farbar service scanner and got the following...(could you help me?):
Farbar Service Scanner Version: 23-12-2012
Ran by pcw (administrator) on 24-12-2012 at 15:08:30
Running from "C:\Users\pcw\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3E7H91CY"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Windows Autoupdate Disabled Policy:
============================
Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.
File Check:
========
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
**** End of log ****
Stevee - please start a NEW thread of your own, and post the data gathered by the Windows Update Posting Instructions as well as the FSS result **with alll options checked**.
Try the appropriate link on this Microsoft page:
An update that improves the compatibility of Windows 7 and Windows Server 2008 R2 with Advanced Format Disks is available
http://support.microsoft.com/kb/982018
There is a separate thread Windows Update "Service Not Running Error" (note the quote marks) which has more recent posts