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Windows 7: Windows Update Service Not Running Error

01 Dec 2012   #1

Windows 7 Home Premium 64bit
 
 
Windows Update Service Not Running Error

Windows update cannot currently check for updates because the service is not running a restart may be required.

I've restarted multiple times and it still does not work.

When I go to Services Windows Update does not show up
I'm running Windows 7 64bit

I attached 2 screenshots

The first one is of the Windows Update error I'm getting

The second one is of the Windows Services I have to prove that Windows Update isn't showing up at all.

Help Please.



Attached Images
  
My System SpecsSystem Spec
.

01 Dec 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please follow the instructions here.....
Windows Update Posting Instructions
My System SpecsSystem Spec
01 Dec 2012   #3

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please follow the instructions here.....
Windows Update Posting Instructions
I've been following what it says there and now when I'm installing "System Update Readiness Tool" I got this error
Installer encountered an error: 0x80070424
The specified service does not exist as an installed service

Not sure if this has anything to do with it, but I got the same exact error when trying to run Windows Defender
My System SpecsSystem Spec
.


01 Dec 2012   #4

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Run it, and tick all the options, then click on the Scan button - copy and paste the report to your response.

My System SpecsSystem Spec
01 Dec 2012   #5

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Run it, and tick all the options, then click on the Scan button - copy and paste the report to your response.
Farbar Service Scanner Version: 01-12-2012 02
Ran by Bob2 (administrator) on 01-12-2012 at 18:34:16
Running from "C:\Users\Bob2\Downloads"
Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wuauserv registry key. The service key does not exist.

BITS Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open BITS registry key. The service key does not exist.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is OK.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of WinDefend. The value does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


Other Services:
==============
Checking Start type of SharedAccess: ATTENTION!=====> Unable to retrieve start type of SharedAccess. The value does not exist.
Checking ImagePath of SharedAccess: ATTENTION!=====> Unable to retrieve ImagePath of SharedAccess. The value does not exist.
Checking ServiceDll of SharedAccess: ATTENTION!=====> Unable to retrieve ServiceDll of SharedAccess. The value does not exist.
Checking Start type of iphlpsvc: ATTENTION!=====> Unable to retrieve start type of iphlpsvc. The value does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to retrieve ImagePath of iphlpsvc. The value does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to open iphlpsvc registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2012-02-15 19:32] - [2011-12-27 22:59] - 0499200 ____A (Microsoft Corporation) DB9D6C6B2CD95A9CA414D045B627422E

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2012-05-09 17:58] - [2012-05-09 17:58] - 1895280 ____A (Microsoft Corporation) 624C5B3AA4C99B3184BB922D9ECE3FF0

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2012-06-18 16:24] - [2012-04-24 00:59] - 0182272 ____A (Microsoft Corporation) F02786B66375292E58C8777082D4396D

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll
[2009-07-13 19:09] - [2009-07-13 20:41] - 0565760 ____A (Microsoft Corporation) F8E058D17363EC580E4B7232778B6CB5

C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
My System SpecsSystem Spec
01 Dec 2012   #6

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Hmmm - please also run the following commands, and post the results.

NET START TRUSTEDINSTALLER
NET START SPPSVC



Have you been using any kind of registry cleaner or optimiser???
My System SpecsSystem Spec
01 Dec 2012   #7

Windows 7 Home Premium 64bit
 
 

NET START TRUSTEDINSTALLER
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.

NET START SPPSVC
The software protection service is starting.
The software protection server was started successfully.

I used CCleaner a few weeks ago

Edit : I also use Malwarebytes, AdvancedSystemCare 6, and Auslogics Disk Defrag
My System SpecsSystem Spec
01 Dec 2012   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Advanced System Care may well be the cause of your problems.
Certainly, earlier versions were known to break a number of services in both Vista and Win 7

I'll craft a repair fix in teh morning - I'm getting square eyes now!
My System SpecsSystem Spec
02 Dec 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file (zoloxin.zip) to my SkyDrive at
https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526

Pease download it and save it to your desktop
right-click on the file, and select Extract all....
Extract to the default location (which should be the desktop) - and then open the zoloxin folder, and right-click on the zoloxin.reg file it contains, and select Merge
Accept the warnings.
You should get a success message.
CLose all windows, and reboot.
now run another FSS scan and post the report.

Try running CheckSUR again - what happens?
My System SpecsSystem Spec
02 Dec 2012   #10

Windows 7 Home Premium 64bit
 
 

I didn't get the error but instead it's installing Windows Hotfix

Edit : Windows update works now thanks a lot for your help.
Have a nice day
My System SpecsSystem Spec
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 Windows Update Service Not Running Error




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